It was a tale of 2 halves one of the deliveries was a kerb side one and the delivery driver was painfully rude . Just dropped them off no and very abrupt. I was only aware of kerbside deliver post... See more
Company replied
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See what reviewers are saying
AWFUL IN EVERY WAY. Faulty item supplied - chipped painty and faulty parts. Emailing back and forth until they agreed to refund but weeks down the line they’re not responding to emails and no refund... See more
Company replied
A well designed vertical radiator with a good paint finish (White). Pity the fixing instructions (a graphic paper strip) are a bit simplistic. Could do with some written text. Even our installer w... See more
Company replied
Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... See more
Company details
Contact info
Unit 4, Victory Trading Estate, Kiln Road, PO3 5LP, Portsmouth, United Kingdom
- 023 9316 2169
- cs@radiators4u.co.uk
- columnradiators4u.co.uk
Radiators and valves
Very efficient, helpful service. Good products at competitive prices. Reliable and quick delivery.
25 March 2017
Unprompted review
Rads came v quickly and competitively priced
Have used this company before and would use them again if I ever needed any more radiators
24 March 2017
Unprompted review
Lovely radiator
I ordered a lovely black radiator , it's very classy, a bit costly thou.
21 March 2017
Unprompted review
First Class Service
Hassle free very helpful with our request
Delivered on time
20 March 2017
Unprompted review
Difficult to rate
I placed the order by phone and whilst I was told that it would be on 4 week delivery, and it is now over 4 weeks later, there's been no communication during all that time EXCEPT for requests to rate them on Trustpilot.
It's rather difficult to rate unfinished transactions. Perhaps the requests shouldn't be sent out automatically
16 March 2017
Unprompted review
Reply from Column Radiators 4u
Hello Peter
Thank you for your feedback, it is very important to us.
All reviews are seen by our Managing Director & General Manager, all issues are investigated by customer services team.
Reference – Delay in your Order
Firstly I would like to apologise for the lack of communication and I am disappointed to hear your comments on this subject as customer service is something we pride our selves on.
Communication and keeping our customers updated through the production process is key to our business
I have contacted the manufacturer and as discussed with you on the telephone, there has been a slight delay in transporting the radiators from Italy. Unfortunately this is something that is outside of our control but moving forward as discussed we will have delivery information for you the early part of next week.
I am sorry for any inconvenience caused in this matter.
All are reviews are passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback & sorry for any inconvenience caused.
Laura Hazzard
Customer Service Manager
De Longhi column radiators
Good quick service and excellent product. Only quibble would be help with offloading from delivery truck, driver wasn't too helpful
10 March 2017
Unprompted review
Reply from Column Radiators 4u
Hello Brendan
Thank you for your feedback, it is very important to us.
All reviews are seen by our Managing Director & General Manager and all issues are investigated by customer services team.
Reference – Delivery Issues
I am sorry to hear the driver was not helpful at point of delivery. I tried to contact you to discuss this matter but do fully understand how busy our customers are.
We have passed this on to the manufacturer to investigate this matter further with their carriers.
Please do contact us on 0844 358 1992 if you did wish to discuss this further as we do like to ensure our customers are looked after from beginning of order to end.
I am sorry for any inconvenience caused in this matter.
All are reviews are passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback & sorry for any inconvenience caused.
Laura Hazzard
Customer Service Manager
Really good
Great service, very quick delivery, excellent selection of sizes and brands.
8 March 2017
Unprompted review
Excellent product
Excellent sales, first class product, delivery within 48 hrs 👍
6 March 2017
Unprompted review
Good quality and excellent delivery
The radiator was dispatched promptly, received in excellent condition and looked as expected. Would definitely recommend.
3 March 2017
Unprompted review
Reply from Column Radiators 4u
Hello
Thank you for your feedback, it is very important to us.
All reviews are seen by our managing director & General Manager, All issues are investigated by customer services team.
Reference – Delivery delay
I am sorry to hear that your order was delayed for a week from the date of purchase.
Unfortunately this was down to an administration error that I take full responsibility for. I missed an email from the manufacturer confirming delivery availability that was sent on Thursday February 16th.
I am sorry for any inconvenience caused in this matter.
All are reviews are passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback & sorry for any inconvenience caused.
Customer Service Manager
Excellent service
Good quality radiators at a great price, fast shipping too
27 February 2017
Unprompted review
Fast efficient and courteous service
We purchased two column radiators which arrived well within the expected time. After realising I had ordered the wrong size for one of them, they arranged collection and dispatched my new order to arrive within a couple of days. Quality of radiators seems good, although we haven't yet put them to the test to warm up our new room.
23 February 2017
Unprompted review
Elegant, solid and effective
The radiators arrived well packed and in perfect nick. Their quality impressed the installer. They are now pumping out plenty of heat, with capacity to spare. What's not to like?
20 February 2017
Unprompted review
great communication skills
Fantastic communication from them throughout, great quality radiator , will certainly do business again and would recommend these to anyone.
17 February 2017
Unprompted review
Roma apollo
A well designed vertical radiator with a good paint finish (White).
Pity the fixing instructions (a graphic paper strip) are a bit simplistic.
Could do with some written text.
Even our installer was flummoxed as to how the supporting clips worked.
No problems with the radiator supplier. Website was simple and easy to use and delivery was on the correct day and time....
14 February 2017
Unprompted review
Reply from Column Radiators 4u
Hello Pamela
Thank you for your feedback, it is very important to us.
All reviews are seen by our Managing Director & General Manager, and all issues are investigated by our customer services team.
Reference – Installation Instructions
I am sorry you felt the instructions provided were not suitable and not clear.
As discussed when we spoke, once installation takes place, please do not hesitate to contact us and we will do everything we can to answer any questions and assist with any challenges you may have.
We pass all our customers' concerns regarding products, their installation and use onto our manufacturers to develop and improve on.
All are reviews are passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback & sorry for any inconvenience caused.
Laura Hazzard
Customer Service Manager
Old fashioned rads.
Excellent service, advice, delivery and products. This company have it sooooo right!!!
2 February 2017
Unprompted review
Excellent service
2 radiators ordered, paypal payment (required landline call confirmation) and the delivery happened the following day.
Fantastic radiators, well protected during delivery and now looking good in our home.
Very good site with large choice and good prices, will use again as i replace the remaning radiators in the rest of the house.
2 February 2017
Unprompted review
3 column radiator
Needed a quick turnaround which is what we got, good communication, and really pleased with our new radiator!
2 February 2017
Unprompted review
Just excellent, simple as that!
Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple.
Ordered 1 day arrived within 2, simple as that. Well priced, well packaged and efficiently delivered.
I have many more radiators to replace as we go through each room and will just purchase from CR4u instinctively without trawling the web to save a few pennies.
Your company has made buying rads. easy, thank you.
26 January 2017
Unprompted review
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