My Outdoor Oasis t/a Combined Shipping Reviews 

345
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We ordered our Amethyst hottub via Combined Shipping in Jan, we advised the wait of roughly 12 weeks for these tubs well in advance, we chose our preferred colour and add on chemical pack and paid... See more

Rated 5 out of 5 stars

When we first ordered our Harmony plus hot tub we were told it would be arriving on a certain date into the port and it was spot on. Yes it does take time to build and ship but Omg so worth the wait.... See more

Rated 5 out of 5 stars

We had our hot tub from Combined Shipping in 2022 and have had it serviced/drained down every year by them too. The service is always quick, courteous and professional, whether that be people in the o... See more

Rated 2 out of 5 stars

Poor quality jets and filters. 1) Filter had very poorly spaced folds that reduced efficiency, and 2) one jet retaining clip broke during normal use within warranty period and unwilling to replac... See more

Company details

  1. Hot Tub Shop
  2. Import Export Company

Written by the company

Welcome to the home of luxury hot tubs and spas. Visit our hot tubs page now to view our range, or head to our pool tables or freight forwarding pages to see our other services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

345 reviews

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4.6

All reviews

(345)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely Love it!

Absolutely Love it!
Customer service prior to ordering was fantastic, as was the delivery time and the guys that delivered it. Hot tub is beautiful and I'm so glad we used this company to purchase ours after many hours of research!

17 January 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with our hot tub

Very pleased with our hot tub, well worth the wait we ordered this in early April and received it December, combined shipping were very helpful and it was not there fault it took so long to come because of covid and shipping ports etc, I was worried as payed in full and combined shipping sent money back to account and just kept the deposit which reassured me. If I had any concerns when I phoned they were very helpful too.
we received the Niagria 2 , 2 days before Christmas and it was well worth the wait, the hot tub jets are very powerful and we our in it most nights.
Thank you combined shipping
Michaela hunt

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with our tub

Very pleased with our tub. I ordered in April and had it delivered in October. not bad considering everything that's going on around the world. I may have got one sooner if I had ordered locally, but lets be honest, I was buying on price and locally, with the specification on the ' Rose ' that required it would have been at least £1500/2000 more expensive. So worth the wait and it also gave me plenty of time to complete the landscaping. The two lads that delivered were very efficient, in and out in twenty minutes and on to the next. I don't have any hesitation in recommending the company or the tubs, the' Rose ' is great..

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Neva 2 Hot Tub

We, like others, purchased the Hot Tub in the 1st half of 2021 and was advised that it would take two to three months to arrive. In the end, this was not accurate. It took nearly seven months due to shipping containers being displaced globally due to the Pandemic, and this plus docking permissions added a few weeks to the shipping time. During this period, I was given updates periodically and even sent the link for the boat to follow it online, Which was fun for the kids. On the day of arrival, the team were great and accommodating. We had issues getting the hot tub around to the back despite measuring and sending pictures etc., so in the end, it needed a crane to get the hot tub around the back. I would advise measuring width and height carefully, considering pipes and window cills, heating vents etc. You would need three blokes from the Strongest men in the world competition with hands covered in glue to carry these tubs. Overall a positive experience with a very helpful company

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Rose Hot Tub

Took a while for delivery, but very pleased with the hot tub. Just as expected and can't fault the customer service who have responded very quickly to a few minor questions.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Had to wait along time to receive my…

Had to wait along time to receive my hot tub! But I will say that combined Shipping was very sympathetic and extremely friendly. They did everything they could to accommodate me and help me resolve my situation. After receiving my hot tub, there were a few issues but combined shipping was very helpful answering all my questions and sending me corrective parts. Amazing customer service.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Very fast and efficient from start of…

Very fast and efficient from start of ordering to being delivered. A few teething problems after a week, but their engineer sorted them within the week. Would highly recommend them for value, quality and service. Many thanks guys!

13 January 2022
Unprompted review
Rated 4 out of 5 stars

Thrilled with our hot tub

Thrilled with our hot tub , we use it most days , abs have been in it in the snow !
Great communication regarding delivery abs they respond straight away if any queries which is reassuring .
Delivered and installed professionally .
We chose the ‘ white Pearl ‘ lining for ours and highly recommended , it’s lovely .
Thankyou x

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Combined shipping were excellent from…

Combined shipping were excellent from start to finish…
Questions I before ordering were answered politely and efficiently
Questions during the ordering and waiting process were easily sorted.
Delivery was on time and the delivery men were friendly and adaptable.
My jacuzzi is my dream come true.. I love it.
Thank you combined shipping.
V hold

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Ultimate hot tub with great service

I bought an Ultimate hot tub from Combined Shipping. It's huge and the jets are really powerful, so really pleased with it. Combined Shipping were ready to deliver really quick but were happy to hold off until I had built the patio for it to sit on. The communication was great leading up to the install. The delivery guys were friendly, helpful, and made easy work of dragging it around the house without damaging anything. I paid for installation and the engineer turned up on time and commissioned the hot tub and talked me through the chemicals as he did the first dosing. All in all, very smooth operation, got a great hot tub at a great price, and with no stress.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Superb!!!!!

We ordered the hot tub back in March 2021 - because of the covid and logistics / shipping issues the company kept us up to date and informed us exactly where our shipment was.
The hot tub itself is marvellous, clean, powerful and easy to maintain.
We couldn’t be anymore happy and used most days - absolutely brilliant 🤩

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Service has been brilliant since…

Service has been brilliant since purchasing to delivery from the guys, it’s due its first water change and the water has been clear all the way through even with being well used. Would recommend them to anybody

12 January 2022
Unprompted review

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