Bought tickets online
Bought tickets online, but within the hour found out that we couldn't attend due to a family emergency. Attempted to cancel immediately, with plenty of time and while tickets were tickets being sold, but didn't hear back for several days. Followed up and was told that tickets had been sold out well in advance and there was no opportunity to resell in time. This excuse simply wasn't true - even after my initial request to cancel, I could see that they were still selling tickets online. I explained this clearly, but have been completely ignored. I even offered to accept something else, like tickets to another show rather than a refund, which seems reasonable, but haven't heard back.
An absolute unwavering refund policy is ridiculous. Things happen to people unexpectedly that change plans. That's just life. As long as you're given enough notice, you should use some discretion to do the decent thing. And you definitely shouldn't completely ignore people after taking their money.








