Comfort Insurance Reviews 

12,260
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 228 best companies in Insurance agency
  3. #20 of 185 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
Get a quote
Motorhome Insurance
Campervan Insurance

Instant Cover For Your Vehicle

Buy online, or speak to one of our friendly insurance experts........the choice is yours

For most vehicles we offer you instant cover. Your documents are available for you to download anywhere that you have access to the internet. If you prefer, we can also post your documents to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(12,260)

2,470 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 5 out of 5 stars

Corrine was very helpful with my…

Corrine was very helpful with my motorhome quote. I have purchased the policy as it was £182 cheaper than the caravan club. Very pleased. The portal is easy to use also with all documents at your fingertips.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with service

I have just taken out an insurance policy for my new motorhome with Comfort Insurance.

Research indicated high levels of customer satisfaction and a most competitive quotation.

I hope I will never have to call upon the policy but the friendly and efficient service of the staff I have so far dealt with, Elaine and Sam, give me confidence that any queries I have will be dealt with quickly and in a friendly manner.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome insurance

I got a quote for motorhome insurance from Comfort using their telephone service. Friendly and informative experience and the price was competitive too.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with annual motorhome

Great experience with annual motorhome insurance renewal. Tracy was an excellent representative for the company; helpful, knowledgeable, efficient and friendly. The deal she was able to offer was just what I wanted and at a very competitive price. Can definitely recommend.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Lisa was great

Lisa was great. She went through all my points just to check that I was happy to renew my Motorhome policy. The price was reasonable and linked to a respected national company

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks Lisa for your invaluable…

Many thanks Lisa for your invaluable guidance on updating our motorhome policy scope to reflect our recent changes of use, your a real asset to Comfort insurance and the addled benefit of a very competitive price!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome insurance renewal

Nice to speak to real people who aim to please . Grace was friendly and efficient and the product is a very comprehensive package at a competitive price so I was happy to renew my motorhome insurance

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Top service

Ran through the online system, arrived at a value for our motorhome insurance. Called the help line an Lisa went through all the details thoroughly and was incredibly helpful. Would highly reccommend

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Just renewed our motorhome insurance…

Just renewed our motorhome insurance with Comfort.
Ryan telephoned us and made the whole transaction easy making our renewal a pleasant experience.
Thank you Ryan you were very informative knowledgeable and polite.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I have used Comfort for my motorhome

I have used Comfort for my motorhome insurance for 5 or 6 years. I initially went with them because the were the cheapest, but over the years have also consistently felt their customer service to be amazing. This last time they came out more expensive, but I had no hesitation renewing with them. The other insurers could not provide the package I wanted, their customer service was very poor, and their people skills appalling.

24 March 2026
Rated 5 out of 5 stars

Great motorhome insurance

I’ve been with Comfort a few years now. They’ve always offered a good price (this year it’s actually gone down) and I like the fact I can ring and speak to an honest to goodness real live person in the UK. With this level of service and the price, I don’t even bother looking around.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome Insurance

I had a great experience with Comfort Insurance. They offered me a very competitive price for my new motorhome insurance compared to other quotes I received. The process was quick, simple, and hassle-free. I’d definitely recommend them to anyone looking for good value cover.

23 March 2026
Rated 1 out of 5 stars

Very poor customer service

Information crucial to collection of new motorhome resulted in 2 journeys across the country with the tracker fitter in tow instead of 1 journey. Then staff member was rude, abrupt and very unhelpful.

20 March 2026
Comfort Insurance logo

Reply from Comfort Insurance

Hi Mr Bradshaw,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing clear information and a high standard of customer service is something we take great pride in at Comfort, and we’re disappointed to hear that we didn’t meet your expectations.
Please know that we will be investigating this matter further to understand what went wrong and to help prevent this from happening again in future.

Rated 5 out of 5 stars

Six years on and they're still the best

Every year at renewal time I check around for the best deal and for the last six years I have chosen Comfort Insurance. Pricewise they are on point and whenever I need to speak to them their staff are friendly, informative and professional. They even make allowance for the expensive modifications we have made to our motorhome so that should the worst happen we can take our replacement up to where we are now.
This time around I was helped by Elaine. Before that it was Katie. They were both brilliant and made the difference between a 4 and 5 star review.

26 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look