Comfort Insurance Reviews 

12,206
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,535 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the knowledgeable and friendly team members for making telephone renewals quick, pleasant, and entirely stress-free. Buyers value the clear communication, straightforward paperwork delivered by post, and consistently competitive rates that avoid unexpected hikes. Clients frequently highlight the excellent overall level of cover and the ease of managing policies without feeling pressured. However, some customers also noted that optional add-ons can push up the final price, renewal rates might occasionally surpass outside quotes, and minor administrative details like titles require correction. A few reviewers felt that navigating certain policy variables and dealing with non-negotiable premiums required extra attention during the purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and... See more

Price

Users describe positive interactions with price, consistently finding the rates very competitive compared to... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are efficient,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt telephone responses and... See more

Value for money

Consumers find value for money to be positive, consistently highlighting competitive pricing and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa answered my call promptly , walked me through the cover required and addressed my questions in a clear and understandable way. The price was competitive and the level of cover excellent. I'm ver... See more

Rated 5 out of 5 stars

Comfort specialises in motorhomes and camper vans and has by far the most competitive rates for full cover. Grace from Comfort was very helpful over the phone and made the whole transaction easy. She... See more

Rated 5 out of 5 stars

Have been a customer for some years. Easy to contact and the portal is convenient. Always get through to someone by phone. Queries always answered satisfactorily. Obliging with sending paperwork by po... See more

Rated 5 out of 5 stars

Completed online quote and happy with price, needed clarity on one point so I phoned Comfort and call was answered promptly, query answered efficiently and insurance bought over the phone so no need... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 226 best companies in Insurance agency
  3. #20 of 176 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

Instant Cover For Your Vehicle

Buy online, or speak to one of our friendly insurance experts........the choice is yours

For most vehicles we offer you instant cover. Your documents are available for you to download anywhere that you have access to the internet. If you prefer, we can also post your documents to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(12,206)

2,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 5 out of 5 stars

Great for motorhome insurance

Very easy to deal with and eay to make changes. No foreign call centres, just a polite and knowledgeable English person on the end of the phone which is all too rare these days. Highly recommended.

8 September 2026
Rated 5 out of 5 stars

New to Motorhomes

I am a new motorhome owner and found that Comfort Ins was the best firm when I was seeking quotations.
They were patient, friendly, courteous and efficient at every step. I like Aviva as an insurer and was delighted that they were the insurer.
I would like to commend Sebastian, who was just great, thank you Sebastian.

7 September 2026
Unprompted review
Rated 4 out of 5 stars

Dangerous work

all good except had a blow out on m5.called comfort and breakdown arranged and calls to make sure safe. Breakdown arrive with a transporter which was too small to take my motorhome . The driver then decided to change my wheel on the hard shoulder next to a live lane. He did not have tools ,used mine still could not do the job until assistance came. I did not feel safe helping and showing him how to get spare wheel. Comfortcall center good but management should ensure the contractors used know what bthey are doing. Highways control guy stopped and said they would take us off the motorway to change the wheel.

21 July 2026
Comfort Insurance logo

Reply from Comfort Insurance

Hi Mr Marley,

Thank you for taking the time to leave a review and share your feedback.

We're sorry to hear about your experience following the tyre blowout and appreciate you bringing these concerns to our attention. We have passed your comments on to the breakdown provider Call Assist to review, as safety is always our highest priority.

Thank you again for your feedback, as it helps us to improve the service we provide to our customers. 😊

Rated 5 out of 5 stars

Once again I have renewed my motorhome

Once again I have renewed my motorhome insurance with Comfort Insurance as I find they are customer focused and knowledgable. The price is always competitive and their vehicle recovery service far exceeds the AA and RAC.
Several years running I have spoken to Donna and she is just brilliant and a credit to the industry.
If you’re not already with comfort I suggest you consider them for service and price.
A very happy customer

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a renewal quote

Had a renewal quote for motorhome insurance - had to ring up as a few details had changed, but still worked out the best deal around. Person on the call was very helpful.

28 August 2026
Rated 5 out of 5 stars

Casey was very polite

Casey was very polite, helpful and gave me the answer to my questions about travelling overseas with my motorhome. Ty

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome insurance

I initially dealt with Corrine who patiently went through my details in a pleasant but professional manner. She explained what further information would be required and how to communicate it to the company When I called back to purchase insurance Elaine took my call and in a friendly manner completed the transaction and ensured that I could access my documents

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome Insurance Renewal

No fuss and very good customer service. After verification of security, Tracy advised the main areas covered, minimum requirements to be in place and price for renewal of Motorhome insurance. Very happy, all over in about 10 minutes.

27 August 2026
Unprompted review

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