Comfort Insurance Reviews 

12,243
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 226 best companies in Insurance agency
  3. #20 of 176 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

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Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Replied to 57% of negative reviews

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4.9

All reviews

(12,243)

2,454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 4 out of 5 stars

I’ve recently taken out a Motorhome

I’ve recently taken out a Motorhome policy with this company which is very competitive.
Comprehensive cover with good UK and European breakdown cover and a realistic excess amount.
I dealt with Donna Thompson and the whole process was straightforward.

17 August 2026
Rated 5 out of 5 stars

Very professional help and support

I have just finalised my motorhome insurance with the help of Tracy. She was extremely helpful and thorough, guiding me through all aspects of the cover required. I now feel I have got exactly the right cover needed

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great to find a motorhome company who…

Great to find a motorhome company who understand the industry with taylor maid off the shelf products working alongside leading insurers. Might not be the cheapest but extremely competitive without the add ons like others like to market.

11 August 2026
Rated 5 out of 5 stars

Good service and insurance quote

I spoke to a lady called Elaine in regard to renewing my insurance but there where some problems i had online, she was very polite and explained the issues and renewed the policy for me on the phone. It was good customer service, polite, clear instructions and completed quickly but not rushed. Its not often i give reviews but then again i don't always recieve good customer service.
In addition the price rose by £10 and has remained the most competitive insurance for our motorhome in the last three years.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Just renewed Motorhome insurance as…

Just renewed Motorhome insurance as price same as last year & very good compared to other quotes I'd got but I added European breakdown cover this year. The whole process was very easy & fully explained by Ryan & documents emailed immediately Thanks Ryan

17 August 2026
Unprompted review
Rated 5 out of 5 stars

5th successive year with Comfort

Recent renewal phone conversation with Donna. Very informative and answered all my queries confidently. My renewal held the value of my motorhome at purchase price and by reducing the value a few thousand pounds reflect mileage and wear and tear over the past two years made a huge difference to my premium. Our 5th year with comfort, never had to claim but am confident in their management so far. Nice and easy customer portal to access policy documents too.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

5 ***** service and experience.

As the recent owner of a motorhome I was unfamiliar with the size and mirrors of the vehicle. Whilst reversing in a very tight spot I grazed the bumper of a BMW. I was dreading the call to the insurance company, however contrary to my expectation the lady who I spoke to was absolutly charming. Everything was taken care of on my behalf. True 5***** experience and I will certainly spread the word on the various forums if the opportunity arrives.

21 July 2026
Rated 5 out of 5 stars

I was on the fourth Motorhome

I was on the fourth Motorhome before I could complete a vehicle purchase to my satisfaction and never at any time did I get the impression of .... not you again ... it was a delight to complete my new Insurance policy Thank you Donna.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great quote price, great cover offered, friendly staff, easy process

This company by far gave me the cheapest quote for my motorhome, but also giving great cover if not better than its competitors. The online quote process was straightforward and then emailed over for reference. Had to call the company to buy the insurance, but spoke to a lovely chap who was very thorough and went through my quote in detail but told me I would need proof of my security. Once obtained I emailed it to them and within the hour a nice lady called Tracy called me back and completed my purchase. Felt really comfortable with the whole experience. As always the proof of a good insurance company is how they handle a claim, hopefully I wont have to do this and change how I feel about them after the quote and insurance purchase.

7 August 2026
Unprompted review

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