Comfort Insurance Reviews 

12,242
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 226 best companies in Insurance agency
  3. #20 of 176 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

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For most vehicles we offer you instant cover. Your documents are available for you to download anywhere that you have access to the internet. If you prefer, we can also post your documents to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Replied to 57% of negative reviews

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4.9

All reviews

(12,242)

2,454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 4 out of 5 stars

Always a good price

Always a good price, staff very helpful more so as my details are kept I have been with company for many years and find there service exceptionally helpful also keep me upto date with what’s happening within the motorhome world more so the European community most helpful worth giving them a try I’m very happy with the service I receive

19 July 2026
Rated 5 out of 5 stars

Excellent value renewal quote for my Motorhome

We received a renewal quote from Comfort which included breakdown cover that we no longer needed. It had only increased by £10 since last year but I decided to do a number of quotes, using two different insurance providers and a comparison site. None of them could match the quote from Comfort. In addition I had to call Comfort to ask for a quote without the breakdown cover and I spoke to the delightful Donna who confirmed that it would be the figure quoted less the amount for the breakdown cover. This wasn't expected as I thought that there may still be a slight increase on the insurance figure to compensate the company for the loss of the breakdown cover premium, but no. Donna was very efficient, friendly and very helpful and I had no hesitation in renewing my policy with Comfort again.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Renewed again 15th year running

Spoke with Ryan today renewed our Motorhome insurance again for the 15th year still never see anything cheaper.

Struggled renewing online but they don't let you forget and always call us to renew.

No nonsense company representing Aviva. Never had an issue with them apart from breakdown which is a 3rd party and nothing to do with Comfort. I just cancelled the breakdown cover. Would recommend them

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome Insurance

I spoke to Isabelle first to get a quote then spoke to Ryan today to finalise our insurance. Both were very helpful and curteous, they both obviously know there job very well and it was a pleasure dealing with them both.
The price was also very good.
Thank you

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Comfort for excellent price, service and politeness of staff

Polite yet quick quotation for my Motorhome. Your quote was by far the best and cheaper than any other company. Also the few changes I had to make were updated on my policy at a very reasonable rate. Finally, it was good to note that you would insure me at 83 years old when most other companies refused to insure me. Well done Comfort Insurance

21 July 2026
Rated 5 out of 5 stars

Yet again a very fair price to insure…

Yet again a very fair price to insure my motorhome.
By far the best company ive dealt with in all the years ive been driving, from very competitive premiums to information about law changes ,weather conditions.
I cannot recommend comfort insurance too highly
Thank you again

29 July 2026
Rated 5 out of 5 stars

Very Helpful Company!!

All the discussions I had with initially getting a price from Comfort Insurance to eventually booking it was a great experience. They went that extra effort to explain everything & took time to help with any questions I had.
I spoke with 2 others so called specialist & it wasn’t the same service.
People please try Comfort Insurance for your motorhome insurance you won’t be disappointed.

29 July 2026
Rated 5 out of 5 stars

polite and efficient professional

polite and efficient. Everything was explained clearly to me. Donna was helpful, my first ever motorhome i will receive e mail and also printed letter . I have every confidence this company is as good as the recomendations.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Been with Comfort for over 10 years

Been with Comfort for over 10 years, just spoke to Donna to made a few amendments to our policy, see was very thorough and within no time she was able to revise our Motorhome policy.
She had great customer service skills and very knowledgeable about Motorhomes, however she admitted she always struggles with the correct way of saying Laika . Lol

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Always comfortable with Comfort

Courteous and polite staff with accurate and precise knowledge of the product they are offering. Ease of transaction and extremely favourable premium. By far the best motorhome insurers. Thank you!

7 July 2026
Rated 5 out of 5 stars

Comfort are the BEST!

Comfort have provided my motorhome / campervan insurance for many years. I do check the premiums on renewal and have always found them at the very least, competitive and often the cheapest. The customer service is outstanding and their advice - first class. I will remain a loyal customer and recommend them most highly.

21 July 2026
Unprompted review

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