Comfort Insurance Reviews 

12,248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 226 best companies in Insurance agency
  3. #20 of 176 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

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For most vehicles we offer you instant cover. Your documents are available for you to download anywhere that you have access to the internet. If you prefer, we can also post your documents to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

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4.9

All reviews

(12,248)

2,454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 5 out of 5 stars

Motorhome insurance

We had a quote online but we were having some issues .we called and spoke to lady called Donna who was very helpful and friendly.Donna went through everything with us to ensure we were happy with our quote which we were happy with.we received excellent service .

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, friendly staff if you ever need to talk via the phone, easy as 123 to get your motorhome insured , highly recommend

8 July 2026
Rated 5 out of 5 stars

Very good service

Very happy with the service
And the lady was very helpful
If you have a get a motorhome, this company is good for insurance
Comfort
Thanks!
John

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome insurance with Donna

Talking through the policy with Donna
Helped me choose comfort again.
Price was £59 dearer than my cheapest
Quote.
However comfort didnt raise there price from last year which was another factor for me to stop.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome cover

Spoke with Corrine, she was very friendly and helpful. Took me through everything as this is my first time insuring a motorhomes. Great service. And was the best price too.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service for past 14 years.

I have been with Comfort Insurance for my motorhome insurance since 2012. I have found the service consistently great in every way from communication, expert knowledge to willingness to assist in any way they can. This year they provided good advice to change my type of policy, thereby saving me a significant sum, because my travelling circumstances had changed. I’m very pleased with the service they have consistently provided 😊

8 July 2026
Unprompted review
Rated 5 out of 5 stars

New insurance policy

Spoke to Elaine today regarding a new policy for our Motorhome, she was very efficient in obtaining all the details and explaining everything to me. The quote was significantly cheaper than anywhere else. The policy was very quickly sorted and purchased. A very quick and easy experience. Well done

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional and competitively priced.

The member of staff was friendly and professional, and they answered my questions to my satisfaction. The price had come down a little from last year on my motorhome insurance, and by adjusting the figures slightly. Time will tell if I actually need to use their services, but I hope that point never comes.

1 July 2026
Rated 5 out of 5 stars

Motorhome insurance

I have been with comfort for 3 yrs now insuring a motor home .
The renewal is always better than the best quote on the comparison sites.
There call centre answers within seconds and it's easy to communicate with the staff .
I changed vehicles mid policy and didn't get charged a ridiculous amount 👍🏼👍🏼👍🏼

6 July 2026
Unprompted review
Rated 4 out of 5 stars

Happy to renew my motorhome insurance…

Happy to renew my motorhome insurance policy for another year. However When I questioned certain issues that appeared to be incorrect it appeared to either fall on deaf ears or the person I spoke too simply didn’t know WHY the wording was written this way ??

3 July 2026
Rated 5 out of 5 stars

Extremly helpful

Quote done online - very quick, although couldn't find the exact model of the motorhome.
Phoned and the member of staff was extremly helpful in prcessing the policy. Plus the price was very reasonable too.

2 July 2026
Unprompted review

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