Comfort Insurance Reviews 

12,258
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 227 best companies in Insurance agency
  3. #20 of 183 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

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For most vehicles we offer you instant cover. Your documents are available for you to download anywhere that you have access to the internet. If you prefer, we can also post your documents to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(12,258)

2,470 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 5 out of 5 stars

Clear guidance from staff

Clear information from staff who guided through the process;
Price for motorhome was the lowest;
The company has strong experience of dealing with motorhome claims which is important when some other companies send to a general van repair shop;

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy

Ryan assisted in setting up my Motorhome policy quickly and efficiently at a competitive price.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Renewing again!

Donna was very efficient in renewing my cover and making the adjustments I requested. Comfort Insurance remain one of the go-to brokers for Motorhome and Caravan insurance at a reasonable price and with an excellent Defacto score.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I would never insure with anyone else!,,

We have been with comfort insurance for approximately 8 yrs. in that time we have only had one claim which was for our 15 month old motorhome which was flooded due to a river bursting its banks. Our beautiful motorhome was under 9 foot of dirty river water. I rang comfort immediately. They were excellent, only required photos and a video of the inside after the water had receded. We had a brand new like for like replacement within 4 weeks. They were so helpful, so friendly it was a truly uplifting experience ( compared to other insurance horror stories) that happened in 2019, and since that time our annual premium has gone up by approximately £90. Our Motorhome was worth £73,000.
I would highly recommend this company, and have recommended them to many other people due to our own personal, stress free experience.
I have just renewed again, I wouldn’t even bother ringing around as you can only base how good they are if ever you have had to claim. I have just spoke to a lovely helpful lady called Donna on this latest call.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with. Good policy at good price

Had had motorhome insurance with Comfort for 7 or 8 years now. Only downside is that they only arrange cover with Aviva. That said, every year I obtain alternate quotes both through comparison sites and from friends recommendations. Every year Comfort have better cover and, as a bonus, save me a few bob. Biggest benefit is that they are easy to get a hold of and talk to. Helpful and professional. Made a claim 5 years ago and it was dealt with properly. Spoke with Ryan to renew. Good bloke doing his job very well.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We have had our motorhome insurance with Comfort for the past five years. We have had excellent service from them especially Elaine, who I seem to get each time I telephone, recognising her distinctive voice. Thank you Comfort for peace of mind.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

My Comfort motorhome insurance was due…

My Comfort motorhome insurance was due for renewal . I needed several things explained on my policy . I spoke to Gabija who was a true professional . She explained in-depth everything I was unsure about until I was clear about everything . There policy really is designed for the motor home user . Gabija covered everything in detail .
Thank you . Great price , exellent staff . Here’s to another year with Comfort

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Donna Thompson who went…

I spoke to Donna Thompson who went through everything regarding my motorhome renewal insurance clearly and efficiently.
The documents also came through within minutes of completing the questions and payment.
It was also refreshing to actually sort everything out with a real person rather than online / robots
Eirwyn Jones

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Ryan today over a simple…

I spoke with Ryan today over a simple renewal of our motorhome insurance, but I just wanted to check a couple of issues. He was very patient and helpful even though I was having some difficulty in hearing at times and I was perfectly satisfied at the end of our conversation.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to renew my Motorhome

Always a pleasure to renew my Motorhome insurance with Comfort Insurance, each year. Very knowledgeable and friendly Staff (especially Donna), very competitive pricing. I’ve looked at other insurance companies, but Comfort are far by the best in the motorhome insurance market.

1 June 2026
Unprompted review

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