Comfort Insurance Reviews 

12,258
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 228 best companies in Insurance agency
  3. #20 of 185 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

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Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Replied to 57% of negative reviews

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4.9

All reviews

(12,258)

2,470 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 5 out of 5 stars

Great service and price

Spoke to a lovely lady about a quote for our motorhome. Extremely helpful and friendly. Explained everything and got a great quote. Highly recommend

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and fair pricing

Helpful, competitive pricing, no dramas and all done over the phone. Have previously insured a campervan with Comfort and delighted to return with my new Hymer Motorhome.

21 May 2026
Rated 5 out of 5 stars

A renewal with complications, all sorted

With my renewal due next month, I also had to notify them that we are moving house the same week, and that our motorhome has already moved to a different storage place. Donna sorted it all out in one phone call, renewed the policy and noted the change of address for when it happens. One less thing to think about when we move!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, great prices

It is so easy and straight forward to talk to someone. Today I had some questions about my renewal and spoke to Donna who took me through everything, explaining clearly and professionally while also being warm and friendly.
I have insured my motorhome with them for a number of years because of the good prices and excellent service.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome insurance and European…

Motorhome insurance and European breakdown cover renewed. Excellent renewal price , slightly less expensive than last year. Customer service from Ryan was professional and knowledgeable. When contacting the telephone is answered almost instantly and by an actual person ( very rare these days! ) Great company highly recommended 5 star service .

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff and good value, comprehensive cover

I hate searching around for Insurance. I had seen Comfort on a Motorhome Forum so quoted with them. There were some complications, so I called in to clarify them and spoke to Lisa. She was clearly knowledgeable and very professional but not an automaton. She spoke like a human and even, god forbid, had a sense of humour.
The Insurance cover, breakdown and Satnav cover was comprehensive and good value compared to a number of quotes that I had obtained.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome Insurance

Just insured my Motor Home through Comfort and very pleased with a couple of staff members I spoke to regarding the quote and some important points in it, including Ryan who checked through everything and facilitated our policy purchase. 5 stars for the customer service. 5 stars for the fact there's a major and trusted name in Aviva that provide the actual policy and 5 stars for the quoted price which was better than my current renewal and several other sources that I also requested quotes from. Hopefully, as we all do, we will never need to call on the policy and at next year's renewal, the quote will be as competitive once again. Excellent service.

15 May 2026
Rated 5 out of 5 stars

Excellent service again from Comfort and Tracy

Excellent service again from Comfort insurance. I needed to change the policy slightly from last year but Tracy was extremely helpful and efficient.
I highly recommend this company, the standard of cover on our motorhome policy is of the highest standard, and with the European Breakdown cover included, was a great price. Other quotes were slightly lower, but the br eakdown cover was for a limited duration, whereas this one is not.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic price and stress free phone call

We just insured our motorhome with Comfort. Ryan was incredibly helpful and professional. It was a totally stress free experience and was by far the best quote we received including EU breakdown cover. Ryan mirrored my husband’s full NCD too. Highly recommend especially if your campervan is kept in storage.

15 May 2026
Unprompted review

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