Comfort Insurance Reviews 

12,258
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 228 best companies in Insurance agency
  3. #20 of 185 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

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For most vehicles we offer you instant cover. Your documents are available for you to download anywhere that you have access to the internet. If you prefer, we can also post your documents to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Asks customers to review

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Replied to 57% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(12,258)

2,470 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
motorhome

Rated 5 out of 5 stars

Excellent service

After dealing with insurers who no longer cover motorhomes and comparison sites that don't seem to know what a motorhome is, Tracy was very helpful and knowledgeable. Will definitely recommend

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly helpful service

Very quick to answer the phone. Friendly agent Sam. The whole process was straightforward and clear.
For a first time motorhome owner it was all very reassuring to be guided through all the terminology etc.
Highly recommend.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Policy amendment

Collection of our new motorhome has been delayed and we had to amend the policy details to allow us to drive our present motorhome down to trade it in, this was done over the phone, the staff explained the process and helped us out, great staff and service

12 May 2026
Rated 5 out of 5 stars

Campervan insurance company recommended by the dealer and a friend.

Was recommended Comfort by the dealer we are buying the campervan from, plus a motorhome owner friend. Quote was competitive, online form fairly easy. Rang to comfirm/complete. Elaine handled the call, very professional and easy going. A pleasure to deal with. Fingers crossed we don't have to claim on the insurance!
Thanks. Ian

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We spoke with a really helpful advisor a few weeks ago in preparation for us taking delivery of a new to us motorhome. We phoned back today and Elaine completed our application for insurance. All was handled quickly and professionally and we would recommend Comfort Insurance to our friends.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Katie helped us when many companies…

Katie helped us when many companies didn’t even understand what motorhome we had. It was quick and effortless and really made the process easy for us, helping every step of the way and overall helped us secure a better deal than anywhere else, thank you Katie

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome insurance

Been with Comfort for many years now,simply the best to deal with regarding motorhome insurance,quote was less than last year and Lisa was very polite and Knowledable.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

efficient and knowlable staff

I didn't have to wait long to talk to an advisor about my motorhome insurance. Elaine was knowlable and answered all my searching questions in regards to the details of cover and what needed to be declared , eg. does a tow bar count as a modification and does air suspention need to be declared.I then renewed for another year which she did efficiently.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Motorhome Insurance

Sam dealt with my query quickly and politely. He was very helpful and provided me with a competitive quote. I hope renewal is as easy and competitive next year. Thanks

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Lisa of Comfort Insurance

Lisa, explained policy cover and answered all my questions making the whole process of re-insuring my motorhome with Comfort Insurance a simple and stress free process.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Comfort Motorhome

I have been with Comfort Motorhome Insurance for 4 years. Reliable, good communication, you can speak to a human on the phone (shout out to Elaine whom I spoke with today - thank you) and easy to use claims process - when I unfortunately had an accident they were great. Overall 5 star service.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Comfort insurance

Tracy was very helpful and answered all my enquires regarding motorhome insurance incuding finer details of protected no claim from a previous insurer. I feel the price was competitive for my motorhome.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Simple and straightforward process to…

Simple and straightforward process to insure an additional vehicle. So much easier than the comparison sites, half the companies didn't have a clue about motorhomes. Lisa at Comfort knew exactly what modifications needed to be listed against the policy. They were also the cheapest by far, between £300 & £800 cheaper in fact. Breakdown cover is also cheaper than a standalone product, and with better cover.
Excellent company to do business with. Make them your first port of call for camper van and motorhome insurance.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Comfort Insurance for best value premiums…

Always found Comfort Insurance premiums the best value around for our motorhome. It is nice to be able to pick up the phone & speak to a member of staff to renew our policy. The chap that took my call was very professional, polite & explained everything about our policy clearly & gave me confidence that we were covered for another years touring.

1 May 2026
Rated 5 out of 5 stars

Excellent Company

Excellent Company - First Class Service - Claims & Renewal Experience Excellent - My Policy has an 'Underwriter' agreed value to cover the extensive & expensive comprehensive special disability adaptations and modifications which have been made to our motorhome

6 May 2026
Unprompted review
Rated 5 out of 5 stars

So happy to have come across Comfort…

So happy to have come across Comfort Insurance, I was so happy that they were able to offer me a policy for our Motorhome, and save me quite an amount on the price, for the same amount of cover, plus a bit more. Brilliant, go here to insure your Motorhome or Camper. Staff were very helpful too.

1 May 2026

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