Comfort Insurance Reviews 

12,258
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,541 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the friendly and exceptionally knowledgeable staff members who provide clear information and guide them patiently through every single step of the annual policy renewal process. Many people consistently mention that getting in touch by phone is remarkably quick and efficient, ensuring that all customer queries are answered promptly without unnecessary delays or frustrating automated hurdles. However, some customers also noted that certain policy premiums increased over time or that extra optional add-ons noticeably bumped up the total price for their vehicles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, patient, and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very competitive,... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff during policy... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone responses and knowledgeable... See more

Value for money

Consumers find value for money to be positive, consistently reporting competitive pricing and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got through quickly no long wait on hold . Spoke to Donna who talked me carefully through the stages to renew my policy . I was new to Motorhoming and had many questions about my circumstances, Donna... See more

Rated 5 out of 5 stars

Very competitive quote, for the second year in a row. Therefore, Comfort Insurance get my business for another year on my campervan policy. Clearly the price is kept down by being selective about wh... See more

Rated 5 out of 5 stars

A good company to deal with, customer service is very good and easy to get hold of for any query. Many may not know but Comfort is part of Aviva Insurance which is a well known and respected company.... See more

Rated 5 out of 5 stars

Able to speak on phone to real person who gave good information, told us what was required on our camper to achieve the insurance cover we needed . Sensible price given Would use again and recommen... See more


Company details

  1. #1 of 12 best companies in Caravan and Motorhome Insurance Company
  2. #13 of 228 best companies in Insurance agency
  3. #20 of 185 best companies in Insurance broker

About Comfort Insurance

Written by the company

Comfort Insurance is a family business with over 30 years experience, specialising in the provision of motorhome insurance. We are the eleven time winners of the What Motorhome Insurance Provider Of The Year Award. We pride ourselves in providing friendly and knowledgeable service, coupled with excellent products to all of our customers.
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Motorhome Insurance
Campervan Insurance

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For most vehicles we offer you instant cover. Your documents are available for you to download anywhere that you have access to the internet. If you prefer, we can also post your documents to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

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Replied to 57% of negative reviews

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4.9

All reviews

(12,258)

2,470 reviews in the last 12 months

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motorhome

Rated 5 out of 5 stars

Policy Renewal

When renewing my motorhome policy I needed to change some details so after contacting Comfort, Ryan was extremely helpful and we completed the renewal quickly and efficiently. Good value and service.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Competitively priced policy

Comfort Insurance provided a very competitively priced policy for a Motorhome where one claim had been submitted due to a named driver incident. It appeared first on the list when using Chat GPT for research. Lisa was very helpful and covered all points in a thorough and constructive way.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Forced change of insurer

Due to my current Insurance company ceasing to cover motorhomes I was obliged to look elsewhere for coverage. I trawled the usual online apps for quotes but found them significantly higher in cost to my current coverage.
Eventually I reviewed some of the group chats related to my motorhome (Bailey Autograph) located on Facebook and noted a number of members were in exactly the same position as myself, a high percentage recommended Comfort as a good option for change of insurer.
The process was painless compared to a number of other companies contacted. The agent who dealt with my enquiry, Sam (Playle) was really helpful and made the whole process really straightforward which was pleasantly surprising, in addition the premium was significantly less expensive than all of the quotes supplied and also less than my current coverage. I can thoroughly recommend Comfort Insurance to anybody in similar circumstances to myself or any motorhome owner looking for a realistic cost for insurance coverage.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience …

When we decided to purchase a new motorhome I contacted comfort insurance as I had taken out insurance on our 1st one, the colleagues who I spoke to were very professional and knowledgable, they also explained that I had up to 2 weeks grace period to get a tracker fitted, very understanding and helpful and the price really surprised me as the company I was with wouldn’t insure me on my current policy

29 April 2026
Rated 5 out of 5 stars

Lisa was very professional and…

Lisa was very professional and explained everything in detail.
I’d definitely recommend comfort insurance as the cover and value it gave when insuring my Motorhome. It was nearly £200 cheaper than my previous company and the best quote by far ! Lisa definitely is an asset to the business!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

It's that time again

It's that time again, renew the motorhome insurance. I never just renew, I always do a comparison around the usual suspects for quotes...As usual Comfort came up trumps, a bit cheaper than last year at a smidge over £450.
I always talk over the phone to the companies to ensure a like for like comparison and this year it was Tracy who ran through it all and took payment.. Comfort did not get so well regarded in the motorhome community without getting the basics right at a decent price. We'll done Comfort and we'll done Tracy!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Grace was the lovely young lady who…

Grace was the lovely young lady who helped me today, she was very helpful and efficient. I was very happy with the quote I received for our Motorhome and it was a relief to get a lower quote that my previous insurer gave me. I found your company through my chat on CoPilot! brilliant. My query turned out a happy one, thank you!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Lisa from comfort insurance was very helful

Lisa was very helpful. She explained everything about the Motorhome insurance and answered all our enquiries. The quote given was very good and we were was so pleased that I had contacted comfort insurance as it saved us quite a lot of money from our last insurance group. They also were able to offer breakdown cover again at a very reasonable price. We would not hesitate to use them again.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Been insured with Comfort now for a…

Been insured with Comfort now for a couple of years. Luckily never needed to claim but always straightforward to make amendments etc and the lady’s are always happy to help. Elaine sorted this recent update of where we store our motorhome easily and not took a few minutes.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

We insured our large motorhome with…

We insured our large motorhome with Comfort for many years up until selling it in 25. Only needed to contact them once, wrong fuel, problem was dealt with without any dramas. Having just purchased a smaller camper we decided to go with comfort again, price was comparable with other quotes. Staff are always great on the phone, very helpful.
Great service

28 April 2026
Unprompted review
Rated 5 out of 5 stars

It’s rare that sorting out vehicle insurance…

It’s rare that sorting out vehicle insurance is a pleasure - but, in this case, organising insurance for a motorhome could not have been easier. First Grace and then Ryan, made the task straightforward with clear information and relevant questions along the way. The resulting quote was reasonable and competitive and we are very happy to put ourselves in their hands.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

3rd year with comfort

3rd year with comfort, really competitive price and straightforward to renew online.
Price includes breakdown cover and they were nearly £200 cheaper than other 'specialist motorhome' insurers.

17 April 2026
Rated 5 out of 5 stars

Ist time purhasing motorhome insurance

Ist time purhasing motorhome insurance, carried out online quote but then spoke to an advsor to answer my questions. Grace was very helpful and advised on my best options, i was very impressed with the service

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

After having spoken with two other brokers who came across as inefficient, particularly not returning a call and fussing about the height of the motorhome airbags(!) it was a breath of fresh air to speak first with Ryan and then Grace, who were polite, helpful, friendly and knowledgeable. The quote was also notably cheaper and still with a big name insurer.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I have just taken out motorhome

I have just taken out motorhome insurance, they were not only £100 cheaper than my renewal from another provider but offered better cover.
I dealt with Grace Medley who was not only polite but also extremely helpful.
Excellent service.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

I've insured my motorhome through Comfort for the past six years. I've had nothing but excellent service. Every time I've spoken with someone they've been very pleasant, helpful and knowlegable.Thank you

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Very satisfied with the customer service provided while renewing our motorhome policy. We renewed by telephone with Lisa Axon as your representative who was polite and informative which made the experience easy and smooth. Thank you.

21 April 2026
Unprompted review

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