Comfy Homes Reviews 

356
•
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Just moved to the local area and was in need of an oven and tumble dryer ,I found comfyhome outlet on face book and reached out ,the description was bang on and I had them delivered the same day . A... See more

Rated 1 out of 5 stars

I ordered 1 Xbox of knee pads at £14.99 within minutes of ordering I realised they had charged me 2 x payments of £31.85 and £48.70 I immediately cancelled the whole order which in total was £80.55, w... See more

Rated 5 out of 5 stars

Best quality- prompt delivery I ordered a king size bed frame in plush steel colour with ottoman box last Sunday and received it yesterday evening. They prepared a highest quality bed frame with a... See more

Rated 1 out of 5 stars

To all people defrauded by comfy homes...my wife being one of them. Name: UKFURNISHING LTD. COMPANIES HOUSE NO: 09870992. DIRECTOR: Muhammad Hussain Liquidated 9/1/23....Other current acti... See more

Company details

  1. Home Furniture Shop

Information provided by various external sources

A Yorkshire based store providing you with the finest quality home furniture. From stools to wardrobes, there is something for everyone.


Contact info

3.0

Average

TrustScore 3 out of 5

356 reviews

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No recent history of asking for reviews

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3.0

All reviews

(356)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi just had my picture delivered

Hi just had my picture delivered, I am very pleased as it came well wrapped and was checked all over before accepting it,very nice gentleman who delivered the parcel.. many thanks 😊

24 November 2021
Unprompted review
Rated 5 out of 5 stars

10 STARS !

I got my bedroom furniture recently and I can not be more pleased. I have waited about 7 weeks for my items and it was worth every bit. I ordered some items and was informed a day later about my expected wait and some of the items were longer than normal so they offered me alternatives. Brilliant idea as it saved me having to look. I chose some of the alternatives they suggested and now I have them, they seem better than what i picked ! lol - The items were ready for delivery and I got contacted by the carrier and booked the day. Unfortunately on the day I had to urgently go and pick my mother up who had a fall and therefore missed the delivery. This therefore meant I didn't get my goods and had to pay a redelivery. I was annoyed at first as I spent a fair bit of money but having seen the service the deliverymen provided, I totally understand it. They rebooked and came and opened everything. They let me look at every good, one item was slightly damaged with a chip so it was returned (they will be resending it) but the rest was superb. How they handle such fragile items is remarkable. I also got told that one delivery would have cost Comfy Homes about £500 when I moaned to them that they charged me £120 for the redelivery lol but then that was put into perspective so can not grumble. I think sometimes we forget the costs involved and we want everything FREE! Anyhow I am super pleased with the entire service and they have already been in touch with a redelivery of my replacement item. 10 STARS !

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Its almost that time of the year when…

Its almost that time of the year when Xmas is upon us so I bought some stuff from Comfy Homes... a little early I know but better to be early. I ordered some of there fabulous items when a friend recommended them. I have had some goods before from other retailers in the past and things arrive damaged and then having to return and with me being away a lot it is a nightmare and if you miss the deadlines to return you get nothing !!!! BUT my friend said they keep in constant touch and open the goods on delivery for you to check. This sounded good so I went ahead and she was not wrong. They kept me informed and then sent me a delivery date but I was still in the States so I asked for them to postpone it which they did. When I was there myself on the day they arrived, took every item out, allowed me and my fussy partner to inspect them and then went on their way. This meant no faffing about afterwards. I adore my new furniture and cant wait to be back for Xmas so I can enjoy it !! - Im very grateful Comfy Homes - Thank You x

13 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic store

Fantastic store. Got my dining table recently for my mum and they provided a great service. Kept informed with delivery and then checked all items on delivery. 5 out of 5 !

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with well…

Fantastic experience with well mannered/professional staff, this family owned business knows all about customer service. High praise for the of quality items to purchase. What you see is what you get, honest high end sturdy / modern furniture that will last and will always be family favourites of the future. Well done Comfy Home’s top mark's. Fabulous furniture and accessories, the designs, styles and fabrics are awesome, you have to see it to believe it. Well worth a visit even if it's just to window shop.

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended 👌

I am very pleased with my purchase, the staff was very friendly and kept me updated at all turns with my item and the delivery of such item. I am very happy with the service they provided, and I would happily buy from this company again as well as recommend 😊

7 November 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful picture and great quality

We ordered one of the custom made mirrored pictures for the lounge and it’s absolutely beautiful. We love the details and it’s very well made. It was definitely worth the wait and I am going to buy another one for the dining room.

20 October 2021
Unprompted review
Rated 2 out of 5 stars

Stay away

I wouldn’t recommend this company at all, if u don’t inspect every inch of the item u have had delivered whilst the drivers r there a notice something after u can not send it back! One of the drawers on my bedside cabinet doesn’t close properly it’s not too noticeable which is probably why I didn’t notice it when I done my inspection. The drivers will only leave the items on the door step, they won’t even put it just inside, so if u live alone and you’re not giant haystacks I wouldn’t bother, I could of ordered cheaper from a different company but they were slightly bigger, this company t doesn’t do price match either. The correspondence from the company is dreadful, I wanted 2 months for my delivery and there is no phone number or e mail address for dispatch, u just have to wait and worry u haven’t been scammed. I wouldn’t buy from this company again

26 September 2021
Unprompted review
Rated 5 out of 5 stars

Ola - excellent

Ola ! Love this store. Whether i am in spain or england they really keep me updated on my order and i have ordered so many times with them i am thinking they need to make a loyalty club !! Not being from england when i first used them i just searched the net and i am so happy i fell onto them as they have been excellent ever since and having ordered a number of times i am yet to be dissapointed so plz keep it up 🙏

3 September 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

Thank you for leaving a kind review.

We are delighted you are pleased with your order and the service we aim to provide.

We hope to see you soon again :)

Rated 1 out of 5 stars

This is the worse company I have had to…

This is the worse company I have had to deal with. Got a clock from them which was great, after a week it started playing up. Told them about it and the amount of loop holes you have to go through is mental...and still no luck..
Tried to send a video as they asked they gave me 2 days to do it in, but the video was 27mb long and they only allow 2mb.
So if you buy from these and the item is faulty then you have wasted your money as you won't get a penny or a reply back.
Please avoid.
Seeking legal advise.
Company won't care though and will just brush it under the carpet with the emails.
as you can see it took them a year to answer my trustpilot review, terrible

3 September 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

Dear Customer

I am sorry to hear of the issues you have faced and I have taken a look into this for you.

I understand you had a clock which was making some ‘squeaky noises’ sometime after delivery. I can see agents requested further details, but no reply was received containing this information.

I am very sorry for any inconvenience caused but we have time limits on the system which dictate how a query is handled. As no response was received the query was automatically closed.

I notice you stated that the file type was too big for our email. The email is powered by Google and we receive many forms of digital media via emails daily. It is not something we can dictate or alter but there would be options on your end to send the media in the appropriate format, we have no control over this.

However, we do apologise should you have suffered any inconvenience and we do care about our customer experiences, but we do have to have time limits as queries cannot remain open indefinitely.

Thank you for shopping with us, nonetheless and we kindly request to reach out to our teams within the time limits and they would be more than happy to help.

Rated 5 out of 5 stars

Absolutely gorgeous crystals crashed…

Absolutely gorgeous crystals crashed furniture and white glass vanity table and more :) My crystals crushed fireplace is on its way just now. The delivery guys- KHAN and MOSHIM were every time punctual, professional and outstanding customer service. Many thanks. Crina from Wallasey x

29 August 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

Thank you for your kind words.

We aim to delight our customers every time so were pleased to meet your expectations!

Rated 5 out of 5 stars

6 Valentino lion knocker stool

6 Valentino lion knocker stool, stools are fantastic quality, communication from the company was brill, kept me informed and very speedy delivery, great service, definitely would recommend

20 August 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

We believe in transparency and we work hard to ensure our service is outstanding, so we are really happy that came across.

Thank you for your positive words!

Rated 5 out of 5 stars

Mirrored clock delivery.

Delivered on time, very polite. Opened and checked the mirrored clock and that we were happy with it there and then.

15 August 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

Thank you for leaving a review Amy.

We hope to see you shop with us again :)

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