Both Will and Luke were very helpful throughout the process of applying for, and securing, a bridging loan. This was the first time I had applied for something like this so naturally I had many q... See more
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Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... See more
Company replied
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... See more
Company replied
Waste of time, the advisor told me they will sort a DIP within minutes of doing verification of personal circs etc. One week later still waiting not heard anything sent email and phone and the advisor... See more
Company replied
Company details
Information provided by various external sources
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
3.5
Average
483 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I received fantastic service from …
I received fantastic service from Commercial Trust.
16 January 2018
Unprompted review
Reply from Commercial Trust
Dear Client,
Thank you for your 5-star review, I am delighted you valued our service.
Best wishes,
Andrew Turner
Chief Executive
Owen ONeill and all the other staff …
Owen ONeill and all the other staff members at Commercial Trust offered a really excellent service to me when re-mortgaging a property in Gloucester and I would recommend them most highly. Nick White, Brunswick Rd. Gloucester.
14 January 2018
Unprompted review
Reply from Commercial Trust
Dear Nick,
Thank you for sharing your feedback on Owen's work with you. I am delighted that the remortgage of your property went well and hope we can work together again soon.
With very best wishes,
Andrew Turner
Chief Executive
Fantastic service
Fantastic service. I dealt with Peter Whitlam and he helped me beyond the call of duty. I was not only a first time buyer, but also purchasing a buy to let under auction conditions with a mortgage !. This required a very quick turnaround which was achieved. Peter went through everything in detail with me as I wanted to start a portfolio. Peter spent hours guiding me through the ins an outs of developing a portfolio - amazing value for money. I will be calling Peter very soon to arrange the next deal. Thanks Peter, team and Commercial Trust - Jamie
12 January 2018
Unprompted review
Reply from Commercial Trust
Dear Jamie,
Thank you very much for this fullsome feedback and review of Peter's work for you. Turning around a mortgage on an auction purchase is quite the rarity, but we will always do our very best to meet the needs of our clients, to the very best of our ability.
I am delighted that Peter's diligent approach added value to you and that the support of the Mortgage Administration team also served you well.
On behalf of all of us, warm thanks for your 5 star review, we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Contacted Commercial Trust and spoke to …Ross Walker
Contacted Commercial Trust and spoke to Ross Walker. He was brilliant and said he could get a few good products for my remortgage. The whole process was really straightforward and no hidden extras. Ross knew the range of very competitive mortgages really well and stayed in touch the whole time until we completed. His colleague was fantastic chasing everything daily and it was really easy to upload documents on line. Premier Property Lawyers were really effective, efficient and incredibly competitive on price! Will definitely use their services again.
12 January 2018
Unprompted review
Reply from Commercial Trust
Dear Farz,
Thank you for sharing the detail you have here on the service you received from Ross and the Mortgage Administration team on your buy to let remortgage.
I am so pleased that you valued all aspects of the work undertaken on your behalf, Ross is a modest chap, but I shall ensure I give him the heartiest of congratulations for upholding Commercial Trust standards.
Wishing you the very best with your property,
Andrew Turner
Chief Executive
Ross Walker has shown understanding of …
Ross Walker has shown understanding of my specific requirement and provide a solution tailor my needs
Amy Glayzer support service is second to none. Her regular calls to update on the progress of the application gives us a great deal of comfort when dealing with this organisation
overall the whole mortgage process was simplified when dealing with this organisation
I would very highly recommend this company to anyone with buy to let mortgage requirement
8 January 2018
Unprompted review
Reply from Commercial Trust
Dear Bobby,
Thank you for highlighting the qualities of your team that you valued, this is great feedback for Ross and Amy and the teams as a whole. I always share client comments with everyone both as a thank you for a job well done and a learning tool.
Delivering excellent customer service is so important, I am glad we made a difference to you and wish you the very best with your property.
Best wishes,
Andrew Turner
Chief Executive
Excellent Service
Went the extra mile, very pleased with the service provided, would definitely recommend Commercial Trust.
29 December 2017
Unprompted review
Reply from Commercial Trust
Dear Darren,
Thank you very much for this feedback, I must apologise, I intially believed your review to be from the previous reviewer, as the names are so similar, however I stand corrected! I am so pleased that Tyler and Hannah's work stood you in good stead, it is very important to us all that our clients are happy with our service.
With best wishes to you for 2018,
Andrew Turner
Chief Executive
Just superb!
From advice at the front end of mortgage products to the help, patience and support at the back end, I dealt with Sophie and Poppy and owe much to their diligence with 5 remortgages completed. Excellent service throughout. Highly recommended.
29 December 2017
Unprompted review
Reply from Commercial Trust
Dear Darran,
Thank you for your review, I am so pleased that with 5 remortgages going through at once, everything went so well. I can't ask for more from my team than to ensure our clients feel dutifully helped and supported when working with us, and I'm glad you derived real value in their work on your behalf.
Wishing you all the very best for 2018 and beyond,
Andrew Turner
Chief Executive
Every single person that worked on my …
Every single person that worked on my re-mortgage was extremely helpful and professional. They ensured that things were done as quickly as possible and were always honest in where things were at. Couldn't recommend them highly enough!
14 December 2017
Unprompted review
Reply from Commercial Trust
Dear Marvin,
What wonderfully kind words, thank you. I will ensure the relevant team members see your review, in fact, I always share reviews with the whole team as there is so much to learn from client feedback.
I am absolutely delighted to hear that we added value in our work with you, and look forward to the next time.
Until then, seasonal best wishes,
Andrew Turner
Chief Executive
Excellent mortgage broker
We had a positive experience, the team were well informed and presented options in an objective way to help us to make an appropriate decision.
28 November 2017
Unprompted review
Reply from Commercial Trust
Dear Abdul,
Thank you for your feedback, it is always very useful to know which aspects of the service are valued by our clients. I am glad you found their insights helpful in selecting your buy to let mortgage and wish you all the very best with your property.
With best wishes,
Andrew Turner
Chief Executive
Excellent service thank you guys.
We decided to remortgage two properties and got in touch with Commercial Trust. We at first had a tricky application, but Owen was very helpful we were kept informed at all times by Candice.
Excellent service thank you guys.
16 November 2017
Unprompted review
Reply from Commercial Trust
Dear Palveer,
I am very pleased to learn that you rate Owen and Candice's work on your behalf so highly and that you found them to be helpful and informative.
I will ensure they see your kind words, and on their and my behalf, thank you for taking the time to feedback on your experiences.
With best wishes,
Andrew Turner
Chief Executive
Very pleasant and helpful
Very pleasant and helpful
Would recommend every time
11 November 2017
Unprompted review
Reply from Commercial Trust
Dear William,
Thank you very much for sharing your feedback, I am delighted we could help.
Best wishes,
Andrew Turner
Chief Executive
From the first call to Commercial Trust … a great experience
From the first call to Commercial Trust to enquire about a re-mortgage of a buy-to-let property to the successful conclusion of 2 re-mortgages, this has been the best experience in all the years we have been in involved in mortgages and re-mortgages for our buy to let properties. The initial contact with Mike who arranged the best deal through to Alex who handled the ongoing process was extremely painless. I was informed about the process regularly so had great peace of mind. Thank you to all concerned.
10 November 2017
Unprompted review
Reply from Commercial Trust
Dear John,
Thank you so much for your humbling review of Mike and Alex's work on your behalf. I know they will both be pleased as punch to receive your recognition, and for myself I shall be congratulating them personally for a job well done.
Commercial Trust has been built on a foundation of putting our clients at the forefront of everything we do, it is our aim to go above and beyond to deliver excellent customer service, so when we succeed in such a way as to warrant a response such as yours it is a great achievement.
Wishing you all the very best with your properties, until we speak again,
Andrew Turner
Chief Executive
Highly Recommended
Great from start to finish - supported me through the whole purchase and kept me informed of progress at all times. Would highly recommend and I will be using Commerical Trust for further purchases.
10 November 2017
Unprompted review
Reply from Commercial Trust
Dear Tyler
Thank you for taking the time to share these kind words. I am so glad the service you received from us made a deal difference to you. On behalf of us all we look forward to working with you into the future.
Best wishes,
Andrew Turner
Chief Executive
Best ever broker providing the utmost …
Commercial Trust is my best ever broker providing the utmost professional services in the last 2 years of my many years as a portfolio landlord.
10 November 2017
Unprompted review
Reply from Commercial Trust
Dear Client,
Thank you for sharing this glowing review, I am delighted the service provided by your team here stood out so significantly to you. On behalf of us all, we shall look forward to helping you again in the future.
Best wishes,
Andrew Turner
Chief Executive
very efficient service
I am very pleased with the service provided by Commercial trust. Luke Bell and Lucinda Robertson are both professional and efficient. They are always ready to answer questions quickly and keep me informed. The remortgage is done and completed in a short time.
Thank you very much
Li
8 November 2017
Unprompted review
Reply from Commercial Trust
Dear Li,
I am so pleased that you have derived so much value from Luke and Lucinda's work on your buy to let remortgage. I am sure they will both be delighted to have made such a difference to you. On their behalf and my own, thank you for your kind words.
Best wishes,
Andrew Turner
Chief Executive
Excellent!
Fantastic! Robbie Clarke and Claire revel from admin have been extremely helpful.the whole process from start to finish has been very smooth. Both Robbie and Claire were very supportive, clear and updront with everything. Highly recommend.
My only reason for 4 stars and not 5 is that they are a bit too overpriced.
2 November 2017
Unprompted review
Reply from Commercial Trust
Dear Dr Nagpaul,
I am delighted to hear that you rate Robbie and Claire's work on your behalf so highly and that this has resulted in a smooth mortgage completion.
We may not be the cheapest option, but we aim to be the best and as you have experienced, work hard to deliver excellence at every stage in our process.
As one of our valued existing clients, we will of course be offering you a significant discount on future work we do for you. On behalf of us all, we look forward to the next opportunity to help.
With best wishes,
Andrew Turner
Chief Executive
Guided me through a complex process of …
Guided me through a complex process of remortgaging and led to a successful conclusion. Professional at all times, polite and efficient.
30 October 2017
Unprompted review
Reply from Commercial Trust
Dear client,
Thank you so much for taking the time to give your feedback on your experiences working with our buy to let advisor team. I am pleased to hear that we scored highly with you in the undertaking of our work on your behalf and wish you all the very best with your property.
Best wishes,
Andrew Turner
Chief Executive
Very good service
Very good service, they even adapted to a late change I wanted to make. I shall go to them again should I require similar service and recommend them unreservedly to others
21 October 2017
Unprompted review
Reply from Commercial Trust
Dear Michael,
Thank you for taking the time to share your feedback. We always do our utmost to accommodate change and I am delighted that you valued the service we delivered.
On behalf of your team and I, we look forward to working with you in the future.
With best wishes,
Andrew Turner
Chief Executive
Good service.
Robbie was extremely professional , efficient and knowledgable.
He answered all my queries promptly and sourced a good mortgage product for me.
Clare was on top of the remortgage process from start to finish and I am very grateful for her continuos follow up with conveying team and daily feedback to me.
11 October 2017
Unprompted review
Reply from Commercial Trust
Dear Moniem,
I am delighted to hear that Robbie and Clare's work on your behalf was of value and that you are pleased with your buy to let mortgage deal. I will ensure they both see your kind words, I am sure they would want me to extend their thanks alongside my own.
With best wishes,
Andrew Turner
Chief Executive
great from start to finish
great from start to finish. Did exactly what they said they would do
29 September 2017
Unprompted review
Reply from Commercial Trust
Dear Joan,
I am so pleased you benefited from the work of your team here, I hope it is just a brief au revoir until the next time we can help.
With best wishes,
Andrew Turner
Chief Executive
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