Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... See more
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See what reviewers are saying
My son was using these people - so incredibly slow he lost the purchase but they still charged £2000 - avoid
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... See more
Company replied
Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.... See more
Company replied
Company details
Information provided by various external sources
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
3.3
Average
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 24 hours
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A truly superb service from Charlotte…
A truly superb service from Charlotte Broom on my potential remortgage .
Clear facts presented by Charlotte in a highly professional way while still being approachable and friendly. She was also understanding and appreciate of time pressures I faced to even take the call.
Had a true ‘sense ‘ of being able to call me when I might be in the car per the prior week conversation . Charlotte was right and it meant we had an uninterrupted conversation at the right time for me.
Superb. I’lI be in touch as things move forward.
Thank you Charlotte and Commercial Trust .
PB Leicestershire
3 March 2022
Unprompted review
Reply from Commercial Trust
Dear PB,
Thank you for sharing your feedback on Charlotte's work on your behalf. Our aim is to always deliver excellent customer service, and I can see Charlotte has fulfilled this from your description. I am very pleased that this has made a very positive impact and from Charlotte and I, we look forward to progressing your case.
Yours sincerely,
Andrew Turner
Chief Executive
Our standing service and fantastic…
Our standing service and fantastic communication
3 March 2022
Unprompted review
Reply from Commercial Trust
Dear Victoria,
I am really glad the team shone in your eyes, thank you for this great feedback.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent service
Excellent service, regularly updates.
Always someone there to help.
Paul always chased up other up other mortgage company and legals.
100% happy with service received and recommend their services.
3 March 2022
Unprompted review
Reply from Commercial Trust
Dear AAT,
Thank you very much for sharing your feedback, I am very pleased you have benefitted from Paul's work on your behalf.
Yours sincerely,
Andrew Turner
Chief Executive
Seamless from start to finish
I am so glad I found commercial trust via a Google search. From start to finish this was an easy process. I was dealing with Paul and Ellie and they were both amazing. Always keeping me up to date and making sure that I had everything in place that I needed. I asked to change mortgage a few times and due to changing dates with a new build we had to start the process all over from the start and there was no problems at all when this happened. I cant thank Commercial Trust enough for the help and support. I will most definitely be using the team again. Thanks
3 March 2022
Unprompted review
Reply from Commercial Trust
Dear Mark,
Thank you for taking the time to share your feedback on Paul and Ellie's work on your behalf. I could not ask for more from them than to inspire this feedback from you and will ensure I congratulate them on a job very well done.
Yours sincerely,
Andrew Turner
Chief Executive
The Best remortgaging deal they found
I have done remortgaging with Commercialtrust Company.
I was so happy to work with them.
They have dedicated team, I work with Paul and Corinna They were always professional, trustworthy. They found me a very competitive mortgage product on the market and complete it very smoothly.
I am strongly advise this company and especially Paul and Corinna.
3 March 2022
Unprompted review
Reply from Commercial Trust
Dear Irfan,
I am delighted that you have benefitted from Paul and Corinna's work on your behalf, and that you valued it so highly. On their behalf and my own, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Brilliant service and successful…
Brilliant service and successful outcome. Speedy reliable and good communication, Paul you deserve my 5 star’s 😊👍
2 March 2022
Unprompted review
Reply from Commercial Trust
Dear Bob,
Thank you for sharing these kind words on Paul's work on your behalf. I will certainly be congratulating him on a job very well done. I cannot ask more from anyone here than to illicit such positive feedback, providing excellent service to our clients is our number one priority.
Yours sincerely,
Andrew Turner
Chief Executive
Can't believe how much patience…
Can't believe how much patience Dominikz Gawlik had with us. Our case was not a straight normal remortgage it was very complicated. 10 months later and thanks to her we are sorted.
Ella also helped us and kept us updated at all stages.
I would recommend Commercial Trust.
25 February 2022
Unprompted review
Reply from Commercial Trust
Dear Mrs Jones,
Thank you for sharing your feedback on Dominika and Ella's work on your behalf. I am very glad that it made a real difference to you, in the course of completing your case. As a specialist broker, it is our job to bring ease to complex cases.
On the behalf of both ladies and myself, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Ross at Commercial Trust
Ross at Commercial Trust has been fantastic in working on a loan for a client. He is extremely thorough and professional and his efforts have been incredible.
18 February 2022
Unprompted review
Reply from Commercial Trust
Dear James,
Thank you very much for this great feedback, I will ensure Ross sees your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
Highly Recommended!
I would like to recommend Commercial Trust to anyone looking for an excellent BTL mortgage deal. Their members of staff are professional, knowledgeable, proactive, and put the customer at the heart of their work. I greatly appreciate Maddie Giacomelli (Mortgage Advisor) and Amber Livesley (Mortgage Account Manager) for their help and hard work. They are always on the ball. They keep me informed of the progress of my application, from the start up to completion. Keep up the good work!
Nida and Pietro
9 February 2022
Unprompted review
Reply from Commercial Trust
Dear Nida and Pietro,
What a way to start the day! Thank you for your detailed feedback on Maddie and Amber's work on your behalf. What you describe here is exactly our aim in delivering customer service that really makes a tangible and significant different to our clients - as without you, where would we be?
I am very pleased to know both ladies have helped and on their behalf and my own, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Commercial Trust…highly recommended
My experience with Commercial Trust has been very impressive.
They found me a very competitive product that was perfect for my needs in a complex situation. Amanda acted as liaison between me and the mortgage lenders and also the solicitors for both parties. She was friendly and professional and kept on top of things so l didn’t have to. She even chased my solicitor when he was dragging his feet, but in a tactful and discrete way. I cannot recommend her or the company high enough. Many thanks for exemplary service.
26 January 2022
Unprompted review
Reply from Commercial Trust
Dear Mr Legg,
Thank you for taking the time to share your feedback, and for highlighting the particular elements of the service you received from Amanda that you valued.
I am very pleased to read that her work on your behalf stood out to you. It is always our job to take the heavy lifting away from our clients shoulders and secure a competitive deal, I will certainly be congratulating Amanda for a job very well done.
Yours sincerely,
Andrew Turner
Chief Executive
Remortgage application
Rafael and Ella were very supportive and helpful throughout the very complicated process. I found them very helpful throughout remortgage application.
25 January 2022
Unprompted review
Reply from Commercial Trust
Dear Bal,
Thank you for taking the time to share your feedback on Rafael and Ella's work on your behalf.
I am very pleased to read that you found their support and help with your remortgage of particular value. As a specialist broker, this is where we aim to shine, but it is only in the experiences of our clients that we can demonstrate we are doing the job well.
I will be sure to share your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
First Class Service
Rafael, Lewis, and Meghan arranged three mortgages for me. They kept me informed throughout and were able to expedite matters with my lawyer. The service was first class and I would certainly use their services again.
24 January 2022
Unprompted review
Reply from Commercial Trust
Dear Roddy,
Thank you for your feedback on the team you worked with to secure your three mortgages. I am very pleased to see that you value our service so highly and will be very sure to pass on your comments.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Not a great experience
Not a great experience
Was trying to take out a morgage on my house that has no morgage on it
Then after the valuation was done I was informed I needed to have another house lined up even though I have no idea what was being offered to me
So a complete waste of time and fees
This company are more about making commission than customer service
Not great
17 January 2022
Unprompted review
Great service as usual, awesome team Rafael and Ella
Great service as usual, every time I use them, they raise the bar, this time Rafael and Ella did a great job, super efficient and prompt to communicate any update with me, specially during Christmas season which is a very complicated time to get a mortgage through.
15 January 2022
Unprompted review
Reply from Commercial Trust
Dear Mr Bautista,
Thank you for taking the time to review Rafael and Ella's work on your behalf. As I read it, I can see that I could not have asked for better from them both, which I am glad made a real difference to you.
Thank you for your continued custom, on behalf of us all we look forward to more work together in the future.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent service
Very professional and friendly team and Will always give you the best offer available, smooth process from the start to the day of completion, kept me updated throughout the process and always there to assist and help.
Best service!!
Thank you Amy and Jay!!
19 December 2021
Unprompted review
Reply from Commercial Trust
Dear Caroline,
I couldn't ask the team here to tick many more boxes with our clients than the ones you have described here. Thank you for sharing this greatly appreciated feedback, I know Amy and Jay will be so pleased to receive your recognition and high praise.
On their behalf and my own, we look forward to further work together.
Yours sincerely and Happy Christmas,
Andrew Turner
Chief Executive
I was recommended this company by a…
I was recommended this company by a friend and it certainly turned out to be good advice.
Having spent four hours on the phone and loads of paperwork trying to make a previous application direct with a bank, Commercial Trust couldn’t have been more polite and efficient.
I was kept up to date with every aspect of the process, including delays and possible completion dates. Their level of communication was spot on.
Choosing a mortgage It is a complex transaction and the numbers and choices are big and daunting but Paul explained the options vert at a pace I could understand.
10 December 2021
Unprompted review
Reply from Commercial Trust
Dear Nigel,
Many thanks for taking the time to share your comprehensive feedback. I am glad you found your team to be polite and efficient, and that Paul gave you the information you needed, in such a way that left you confident in moving forward.
It is always great to be recommended to a new contact, and even better when the experience is so fruitful for the person concerned.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Appalling, Provided all required documents and information, followed their recommendations. The criteria initially established were never adhered to and they blame the lenders criteria.
Appalling, Absolutely incorrect information from the outset. Once they collect your initial fees the original recommendation made by them goes out of the window. Never use them again !!!
16 November 2021
Unprompted review
Reply from Commercial Trust
Dear Mr Sakaria,
It is always very disappointing to receive negative feedback, as we take pride in doing the best job possible for all our clients, so I wanted to take the opportunity to reply to your comments.
Having investigated your case, I cannot agree with you when you say we gave you incorrect information from the outset. We pride ourselves in the due diligence we carry out in sourcing and recommending the right lender and we received a mortgage offer for you and submitted your application in good faith. However, as a broker we don’t have control over the underwriters or valuers decision and comments. Unfortunately you, and we, have been subject to two lenders changing their decision post-application. We are clear with every client that an application is subject to these checks by the lender – it is built into our process to do so.
I also cannot agree with your comment that “Once they collect your initial fees the original recommendation made by them goes out of the window”. We undertook additional work, twice, to find alternative lenders and we have an offer available to you, which you have decided not to pursue.
We are very keen to help you secure the finance you are seeking you have my details, should you change your mind.
Yours sincerely,
Billy McCluskey
A wonderful personal and professional service
This summarizes a long and tedious process
BUT THE END RESULT WAS 100% SUCCESS
Last January I was remortgaging a BTL and during that time period ( with another broker) It was not completed before the March lockdown descended
Of course there were no valuations so no mortgage offers. Additionally my flat is below 18 metres high and obtaining the Form EWS1 took a very long time from the builders (St James).
Nearly all lenders wanted this Form even though it was not a legal requirement.
However once I contacted Commercial Trust the wheels started to turn and a very nice lady named Corinna Lovett took my hand, metaphorically as I was abroad, and guided, assisted and led me to a lender prepared to lend at a high LTV
Due to my traveling and living abroad occasionally for short periods, the application process took some time but throughout it, although the lender was sometimes awkward and, I would say over thorough, Corinna pressed, pushed and persuaded the lender to make me an offer.
I am convinced that I would not have been successful without Corinna’s constant involvement.
Thank you very much Corinna. You worked tirelessly for me and gave me the best personal and professional broker service ever. Best Wishes John
25 October 2021
Unprompted review
Reply from Commercial Trust
Dear John,
Thank you for sharing the detail of your case, it informs the picture you paint of the service you received, which I feel sure is very useful to those reading.
I am very pleased that Corinna's work, on your behalf, made such a valuable difference. I will ensure she sees your feedback and I shall be congratulating her on a job very well done.
On behalf of us all, we look forward to future work together - hopefully without the challenges of a pandemic to contend with next time.
Yours sincerely,
Andrew Turner
Chief Executive
Professional with a personal touch - highly recommend Kim Sinfield
I filled in my details on Friday night and on Monday as stated I was called, unable to take the call at work I gave a time I could talk and that exact minute I was called back, all details were take in a professional manner. I dealt with Kim Sinfield from start to finish, I use to be a Customer Service Manager so expect a high level of service I couldn’t fault Kim not only was she punctual, every time we spoke, she followed up with emails and I always knew where I was up to. Kim was a professional who also gave a personal touch and excellent customer service. It wasn’t straightforward for the mortgage I wanted so I knew Kim must have worked hard for this and can’t thank her enough. A credit to Commercial Trust. I do realise the fees for CT are higher than other brokers but they offer a service that you can’t always get elsewhere. A huge thank you to Kim, I would highly recommend her to others.
11 October 2021
Unprompted review
Reply from Commercial Trust
Dear Deborah,
Thank you for taking the time to share your detailed review of Kim's work. I like to share client comments with the entire team, so we all learn from the feedback and can congratulate those who do well, on a job well done.
Certainly this is the case here. It is of utmost importance to us that clients benefit from the very best in customer service from us, so I am delighted you benefitted from Kim's diligence.
Yours sincerely,
Andrew Turner
Chief Executive
These people are absolute liars.
These people are absolute liars.
Guy called Phillip said no problem getting buy to let mortgage.
He said he has submitted it for approval to Kensington
Subsequently another guy emails me requesting considerable information
Thought they were the brokers.
I reluctantly provided this and then unbelievably they then ask for yet more information.
This company is a joke.
I paid them an upfront fee which I am now issuing Court proceedings to recover.
Whatever you do do not apply for a mortgage with these incompetent clowns.
4 October 2021
Unprompted review
Reply from Commercial Trust
Dear Mr Dart,
Your allegations are very strongly put and I am keen to address what you have said point by point.
You accuse us of lying in relation to being able to secure you a mortgage.
My findings are that we have in fact secured a decision in principle from a lender for you, but that when standard, necessary documentation to support a mortgage application were requested from you, not all of the requested documents were sent. For this reason we contacted you to request them again.
You accuse our company of being a joke. I can assure you we take matters of complaint from clients very seriously, which is why we have investigated your claims in detail and in full, but have found your claims to be unfounded.
You accuse us of being incompetent. Our investigation found that at all times the team trying to help you acted professionally and diligently in their work on your behalf. As such I am disappointed you have formed this opinion given I find your allegations completely unfounded.
We still can and are still willing to secure you the mortgage you require. The manager who investigated your complaint has contacted you to this effect.
Yours sincerely,
Andrew Turner
Chief Executive
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