Compare Pension Annuity Reviews 

485
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing clear, reassuring financial guidance and keeping them fully informed throughout every single stage of the entire process. Many people also warmly appreciate the remarkably prompt responses, exceptionally friendly telephone manner, and highly efficient service experienced when making their initial online inquiries, speaking with agents, and scheduling consultations. Some reviewers were not happy with certain communication aspects, specifically mentioning rushed calls, repetitive phrasing, or persistent follow-up contacts when they simply preferred receiving basic information without feeling any pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt assistance and professional advisors... See more

Service

Users describe positive interactions with service, highlighting very fast and clear communication alongside... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt... See more

User experience

Consumers find user experience to be positive, highlighting professional and efficient interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more

Company replied

Rated 5 out of 5 stars

Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied


Company details

  1. Pension fund
  2. also in
  3. Asset manager services
  4. Price comparison site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(485)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

We’re grateful for your review. It’s fantastic to hear that the conversation was both friendly and focused on your specific needs.

Best wishes,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Very professional

Very professional, explained all aspects thoroughly. Repeated all information to ensure that all details were correct. Followed up immediately with confirmation email.

17 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Stuart,

Thank you for sharing your experience. We’re delighted that our team provided clear, thorough guidance and confirmed all the details promptly. Our aim is to connect people with the right financial specialists, so it’s wonderful to know everything ran smoothly.

Warm regards,
The Compare Pension Annuity Team

Rated 3 out of 5 stars

No expectations.

17 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Barbara,

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. If you’d like to discuss your experience further, please don’t hesitate to contact us at enquiries@comparepensionannuity.co.uk

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Brian,

Thank you for taking the time to share your feedback. We're really pleased to hear that you found the information helpful and appreciated the relaxed, no-pressure approach.

Helping people access clear information and connect with the right professionals so they can explore their options comfortably is very important to us.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Put me in touch with the right people…

Put me in touch with the right people who provided useful advice.

5 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi David,

We appreciate you leaving such positive comments about your experience. It’s great to hear that our team were able to connect you with the right people and that the information provided was useful.

Ensuring customers are introduced to the appropriate specialists is a key part of what we aim to do.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

I found the company to be very…

I found the company to be very professional , their advice was explained well in a easily understandable way with no pressure leaving me feeling informed but in control to make my own decisions.

4 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Simon,

Thank you for your kind feedback about the professionalism of the team. We're pleased to know that everything was explained clearly and in an easy-to-understand way.

Our aim is always to provide a straightforward service while helping people connect with financial advisers who can discuss their circumstances.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Got back promptly

Got back promptly, excellent phone manner , listened to my needs and set up meeting with advisor in 10 mins

4 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good evening,

We really appreciate you sharing your experience with us. It’s great to hear that the team responded promptly, listened to what you were looking for and arranged for you to speak with an adviser so quickly.

Providing a smooth and efficient introduction to advisers is something we work hard to deliver.

All the best,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Listened to my circumstances and…

Listened to my circumstances and advised my present situation was fine and not to do anything at present.

3 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Trevor,

Thank you for taking the time to leave your review. We're pleased to hear that the conversation was handled professionally and that you were able to discuss your situation with the appropriate person.

Connecting customers with advisers so they can have those conversations directly is exactly what our service is designed to do.

Warm regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a…

Was put onto the Retirement Desk with a view to purchase an annuity
I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skills were excellent keeping me appraised at all times throughout the process
She made it stress free for me and would highly recommend to anyone looking for same

27 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Neil,

We’re very grateful for your detailed feedback. It’s wonderful to hear that Kay Martin supported you throughout the process and kept you updated along the way.

We're glad we could help facilitate the connection and make the process feel straightforward for you.

With thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Great insight.

Connor helped us to see the cost of moving accurately. He helped us see that not was not the time to move house.

23 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Spencer,

Thank you for sharing your experience with us. We're pleased to hear that Connor was able to spend time discussing your situation and the factors involved when considering a house move.

Helping people speak with the right professionals so they can review their plans is what our service is all about.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very straightforward

Very straightforward, good advice, pleasant and polite.
Offered very good advice also.
It's a 10 out of 10 from me.

26 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Patrick,

We really appreciate your fantastic feedback. It's great to know that your experience was straightforward and that the team were pleasant and professional throughout.

We’re pleased we could help facilitate a connection with a financial adviser.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

The people that I was talking to were…

The people that I was talking to were very professional

23 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Challis,

Thank you for taking a moment to share your thoughts. We're delighted to hear that the people you spoke with came across as professional during your interaction.

Providing a professional and efficient introduction service is something we take great pride in.

All the best,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

straightforward conversation about…Annuity Research

straightforward conversation about request for annuity information

18 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Vanessa,

Thank you for sharing your experience with us. We’re pleased to hear that your annuity enquiry was handled clearly and efficiently.

We connect people with pension specialists who can provide comprehensive annuity information, and we’re glad we could help you take that next step.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Review

Very helpful and polite.

18 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Richard,

Many thanks for your kind words. It’s great to know you found the conversation helpful and polite throughout.

Our role is to introduce customers to trusted pension specialists for more detailed discussions, and we’re pleased the experience felt straightforward from the outset.

Warm regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

The call came as handled in a…

The call came as handled in a professional, friendly way.

17 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Bill,

We’re so pleased to hear that your call was handled in a friendly and professional way. Making the initial contact clear and comfortable is very important to us.

We focus on connecting individuals with pension specialists who can provide further support and information, and we’re glad the process worked smoothly for you.

With thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Jamie offered good and clear advice…

Jamie offered good and clear advice with a professional attitude.

11 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Craig,

Thank you for your thoughtful comments. We’re delighted to hear that Jamie was clear, professional and helpful during your conversation.

Connecting people with the right guidance is at the heart of what we do, so we’re glad you had such a positive experience.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Contact was very quick

Contact was very quick. Listened to what I wanted. Very easy to talk to.

11 February 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Lee,

We really appreciate you taking the time to share your feedback. It’s wonderful to hear that you felt listened to and found the conversation easy and comfortable.

Our role is to help connect people with trusted pension specialists who can offer clear, initial guidance and support, so it’s great to know this helped you feel comfortable taking the next step.

Kind regards,
The Compare Pension Annuity Team

Rated 2 out of 5 stars

Please do not be miss led as this is…

Please do not be miss led as this is not an online comparison website like Go compare, that will give you online quotes from all pension providers . It is an introductory services to local IFAs who will then follow up by phone and give you related advise for pensions annuity firms that has links with.

7 February 2026
Unprompted review
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good evening,

Thank you for taking the time to leave your review and for sharing your thoughts.

At Compare Pension Annuity, our role is to connect customers to FCA-regulated financial advisers, who can offer personalised pension and annuity guidance based on individual circumstances.

All advisers who make contact are authorised and regulated, and they will take the time to talk through available pension or annuity options during a follow-up call. We believe this more personal approach helps people make better-informed decisions about their retirement.

We really appreciate your feedback and will continue working to make the process as clear and straightforward as possible. If you’d like to discuss your experience further, please don’t hesitate to contact us at enquiries@comparepensionannuity.co.uk

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Spoke to someone within a few minutes…

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks

29 January 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Andrew,

Thank you for your review. We’re glad to hear that you were able to speak with someone so quickly and that an appointment has been arranged with an independent financial adviser.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very helpful

Very helpful

28 January 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good morning,

Thank you for taking the time to leave a review. We’re really pleased to hear that you found the service helpful.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Many thanks,
The Compare Pension Annuity Team

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