I'm a hard person to please and write reviews very rarely. Hayley the customer service member who answered my call was cool thorough, took the time to make sure that I understood what she mean... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At first glance some looked great but further research showed the cover wasn’t as good as my current provider. Especially in the area of dental cover which was extremely poor...not good if doing out... See more
Company replied
Aging has made travel insurance difficult for us to find and very pricey. Using your service broadened the horizon for us and enabled us to compare policies easily and it made all the difference... See more
Company replied
Hayley was an excellent help. Although she could not provide me with exactly what I was after, she tried her best to send through information that would assist me. Thanks for taking the extra time t... See more
Company replied
Company details
Information provided by various external sources
Compare travel insurance is Australia's leading travel insurance comparison site. The site offers a no-nonsense free service that allows customers to compare quotes in a few simple steps. Sort quotes by popular cover levels, and compare policies side-by-side in seconds. Finding the right policy is as easy as 1-2-3!
Contact info
Level 12, 338 Pitt Street, 2000, Sydney, Australia
- 1300 790 197
- info@comparetravelinsurance.com.au
- comparetravelinsurance.com.au
4.5
Excellent
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the customer service
6 February 2020
Unprompted review
Reply from Compare Travel Insurance
Hi Ann, thanks for taking the time to leave us a nice review. We pride ourselves on providing our customers with good customer service. We hope you have a safe and fun-filled holiday. All the best, Natalie, Customer Service, Comparetravelinsurance.com.au
The comparative rates were generally…
The comparative rates were generally unrealistic and when the lowest quoted company contacted, the premium stated was significantly higher than initially quoted on line.
1 February 2020
Unprompted review
Reply from Compare Travel Insurance
Thanks for your review. It's very rare for the prices on our site not to match the price on the insurers as they send us their prices online in real-time. Sometimes prices can go up if you need to declare pre-existing medical conditions or need to add extras after doing a comparison. We strive to keep our prices accurate. If you can let us know your quote we can investigate for you. Please send us an email at info@comparetravelinsurance.com.au. Thank you Natalie, Customer Service, Comparetravelinsurance.com.au
Quick and easy to use but too expensive…
Quick and easy to use but too expensive for me.
1 February 2020
Unprompted review
Reply from Compare Travel Insurance
Thanks for your feedback. We compare a range of policies for travellers with all kinds of budgets. There are usually a few different levels of cover to choose from for most trips. Sometimes they can be more expensive depending on destination, age, trip duration, extras etc. The prices you see on our site are the same prices you'll get going direct with the insurer. If you'd like any additional advice, please feel free to call us on 1300 659 411 and we'd be happy to assist. Natalie, Customer Service, Comparetravelinsurance.com.au
It only brought up US companies I live…
It only brought up US companies I live in Australia
1 February 2020
Unprompted review
Very quick and efficient service.
29 January 2020
Unprompted review
Reply from Compare Travel Insurance
Thanks for your feedback. We are so happy we provided such an easy service to you. Happy holidays! Natalie, Customer Service, Comparetravelinsurance.com.au
Not a great set of options
Not a great set of options and the comparisons didn't cover the range for Travel Insurance I was looking for. The web site didn't allow for me to add further details. I'll look elsewhere.
28 January 2020
Unprompted review
Reply from Compare Travel Insurance
Hi thanks for your feedback. It would be great to understand your quote criteria to get a better idea of the options available to you. If you have a spare moment perhaps you can email info@comparetravelinsurance.com.au and we can see if we can assist further with comparing travel insurance quotes. Sometimes trips with a long duration or age limits can have an impact on the number of results you'll see. Hope you managed to find the right policy for your trip regardless. Happy Holidays! Natalie, Customer Service, Comparetravelinsurance.com.au
Reply from Compare Travel Insurance
Hi Eugene, thanks for your feedback. So pleased we were able to help you with your cover. Happy Holidays! Natalie, Customer Service, Comparetravelinsurance.com.au
Not enough range
21 January 2020
Unprompted review
Reply from Compare Travel Insurance
Thanks so much for taking the time to review us. We can only compare insurers that agree to list on comparison sites, which not all of them do unfortunately. We compare over 25 insurers which you can see on this page: https://www.comparetravelinsurance.com.au/travel-insurance-companies. If you'd like to email us at info@comparetravelinsurance.com.au our friendly customer service team might be able to help you with some alternative options for your trip. We have many guides on our site which cater to niche trips. Look forward to hearing from you. Natalie, Customer Service, Comparetravelinsurance.com.au.
Very Helpful.
18 January 2020
Unprompted review
Reply from Compare Travel Insurance
Hi Terence, thanks for your feedback. We're here whenever you need us to compare quotes :) Have a fantastic trip! Natalie, Customer Service, Comparetravelinsurance.com.au
Unfortunately you did not help us at…
Unfortunately you did not help us at all. As soon as they knew our age - we were told they do not want to insure us.
17 January 2020
Unprompted review
Comprehensive
16 January 2020
Unprompted review
Reply from Compare Travel Insurance
Thanks for your feedback. We strive to give our customers a wide range of options with their travel insurance. Hope you had a fantastic holiday!! All the best, Natalie, Customer Service, Comparetravelinsurance.com.au.
Very useful!
Helpful to have many travel insurance offers together so as to facilitate comparison between them, although not all travel insurance offers are included.
10 January 2020
Unprompted review
Reply from Compare Travel Insurance
Thanks so much for taking the time to review us. Pleased we were able to help you with your travel insurance comparison. We can only compare insurers that agree to list on comparison sites, which not all of them do unfortunately. We compare over 25 insurers which you can see on this page: https://www.comparetravelinsurance.com.au/travel-insurance-companies. We hope we were able to help you with your cover regardless. If you have any more questions about our comparison, feel free to email info@comparetravelinsurance.com.au. Happy Holidays! Natalie, Customer Service, Comparetravelinsurance.com.au.
Reply from Compare Travel Insurance
Hi Norma, thanks for your feedback. So pleased we could help you with your rental excess. Hope you had a fantastic holiday. All the best, Natalie, Customer Service, Comparetravelinsurance.com.au.
Would be good to compare more
Would be good to compare more, EG: Allianze, RACV etc
8 January 2020
Unprompted review
Reply from Compare Travel Insurance
Hi Karen, thanks for your feedback. We can only compare insurers that agree to list on comparison sites. Unfortunately, insurers like Allianz and RACV take a stance to not do so, although we wish they would. It would be great for consumers to get even more options in one place to help them pick their cover. We compare over 25 insurers which you can see on this page: https://www.comparetravelinsurance.com.au/travel-insurance-companies. We hope we were able to help you with your cover regardless. If you have any more questions about our comparison, feel free to email info@comparetravelinsurance.com.au. Happy Holidays! Natalie, Customer Service, Comparetravelinsurance.com.au.
Very helpful with a wide variety of…
Very helpful with a wide variety of quotes from companies. -> Thank you
7 January 2020
Unprompted review
Reply from Compare Travel Insurance
Thanks for your feedback Jan. Glad to hear our we gave you a bunch of options for your travel insurance. Hope you had a fantastic holiday. All the best, Natalie, Customer Service, Comparetravelinsurance.com.au.
Reply from Compare Travel Insurance
Hi Megs, thanks for your feedback. So pleased we were able to help you with your cover. Have a fab trip! Natalie, Customer Service, Comparetravelinsurance.com.au.
Excellent service
4 January 2020
Unprompted review
Reply from Compare Travel Insurance
Hi Stella, thanks for reviewing us. We strive to give our customers a positive experience, so pleased to hear yours was excellent! All the best, Natalie, Customer Service, Comparetravelinsurance.com.au.
Very easy to navigate will use again!
22 December 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Graham, thanks for your feedback. Glad to hear our site was user-friendly. Hope you had a fantastic holiday. All the best, Natalie, Customer Service, Comparetravelinsurance.com.au.
Great assistance.
15 December 2019
Unprompted review
Reply from Compare Travel Insurance
Thanks for your review. Happy holidays from all the team at Comparetravelinsurance.com.au
Impossible to open links to the…
Impossible to open links to the referral companies on both occasions after contacting your on-line representatives.
13 December 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Jackie, Thanks for your review. I'm very sorry to hear that the links were not working. Could you perhaps get in touch with us so we can assist you further? Our email is info@comparetravelinsurance.com.au, or feel free to call us on 1300 659 411 during business hrs
so that I can pass this issue onto our IT team to resolve this issue. Kind Regards, Andre, Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.