Computer Orbit Ltd Reviews 

317
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, noting the reliability and efficiency of the entire process, from ordering to delivery. Many highlight the fast shipping, with products often arriving promptly and well-packaged, sometimes even exceeding expectations for speed and condition. Reviewers also appreciate the competitive pricing and the wide selection of products available, making it easy to find desired components. However, some customers reported issues with defective products upon arrival, such as damaged glass panels or components with excessive coil whine. A few also experienced frustrating delivery delays or problems with tracking information, and in some cases, dissatisfaction with how return requests for faulty items were handled.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often finding items at the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt dispatch and... See more

Price

People report positive experiences with price, consistently finding great value and competitive pricing. Many... See more

Service

Users describe positive interactions with service, highlighting it as amazing, excellent, and top-notch, with... See more

Order

Reviewers mention positive feedback about their order experiences, often highlighting smooth online processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... See more

Rated 5 out of 5 stars

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more

Rated 5 out of 5 stars

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more

Rated 5 out of 5 stars

Bought 16gb of ram and it arrived the next day, lowest price I could find and works perfectly £30 less than anywhere else. Couldn't recommend more, I'll definitely be coming back


Company details

  1. #61 of 84 best companies in Computer Shop
  2. #25 of 41 best companies in Computer Accessories Shop
  3. #58 of 91 best companies in Computer & Accessories store
  4. #37 of 50 best companies in Computer Hardware Company
  5. #22 of 28 best companies in Computer repair service
  6. #17 of 22 best companies in Computer service

Written by the company

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(317)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible Customer Service - Putting Blame on Customers

Used this company to purchase a case that was hard to find in my country, and listened to all the good reviews about them. I paid $70 for shipping for a small PC case and when it arrived, the glass panel was completely defective and brackets were broken the second I opened the box. I would assume receiving just a replacement piece would be very easy… After two weeks of back and forth emails to receive a replacement, they claimed that this damage was caused by me (before the computer was even removed from the box) and would not send a replacement panel. Please reconsider this company if you have other options available, the customer service is subpar and cases could be defective or broken before you even receive them and they WILL NOT take accountability. Extremely disappointed, will not be using again.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service by all the guys at…

Amazing service by all the guys at computer orbit best pc shop in the northeast! Amazing products! Great choice staff soooo friendly and helpful can't fault them! Bought a maxed out gaming pc and I'm in love with it lol! Great value! Done research for months and decided to go with gorilla gaming set up their flagship builds! Just pulled mine out the box I'm so excited for first boot! 😆

6 May 2026
Unprompted review
Rated 5 out of 5 stars

A great service once again

This isn't the first time I've ordered from Computer Orbit and once again they provided a great service - the keyboard was sent out promptly and arrived safely and was very well packaged. I'll definitely be happy to buy from them again.

26 April 2026
Rated 5 out of 5 stars

Top notch experience

Top notch experience. The online ordering process was smooth and everything was well packaged and arrived via my favourite parcel service, Parcel Force.

I used to use Scan but not any more - Computer Orbit is my new 'go to'.

24 April 2026
Rated 5 out of 5 stars

Best computing store in the North.

Can't believe I didn't write this review sooner as I had a computer built last Christmas. The first time I ever got a PC was through Computer Orbit so already knew it would be a good experience but this exceeded expectations massively.

I went in store around December 14th time to get a new computer using some parts I already had bought from CO during a sale. The store assistant, Hayden I believe, walked to my car with me to get my parts out, spoke in detail about specs and what would go into the system giving recommendations and letting me explain my reasoning. I offhandedly mentioned wanting a white build when picking my case and it seems this was noticed as when I got my computer all the cabling was white to fit! After this discussion they were kind enough to let me pay 60% at the moment and then return on collection with the final 40%.

The build was done very quickly around 3-4 days if I remember rightly and perfect in time for Christmas. I've been using it since nigh daily and never had a fault - I've even switched over to Linux and it still works perfectly, it's safe to say these guys are the best in the North East for computers and I'd argue the whole country I'll definitely be going back again for any computer needs.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

My shopping experience was great

My shopping experience was great. I am more surprised that the delivery time from the UK to the US was fast and timely. The package was well packed and it arrived to me without shipping damage. I would highly recommend this store to anyone local and overseas. Awesome shopping experience

8 March 2026
Unprompted review
Rated 2 out of 5 stars

Amazing keyboard, but completely abandoned by customer service

The product itself (Rainy 75 keyboard) is fantastic, but my delivery experience with Computer Orbit was extremely frustrating.

Their chosen courier, Parcelforce, repeatedly provided incorrect information about my parcel. I was told to travel to the depot for collection, only to be informed on arrival that the parcel had already been sent out on a van. On another day, the parcel was sent to a Post Office after closing time, which caused the delivery to fail. Over the course of two days I spent roughly four hours travelling across the city in the rain trying to locate the parcel.

Eventually I did receive the keyboard, but only after several unnecessary trips caused by misinformation from the courier.

I contacted Computer Orbit with a detailed timeline of the issue and requested a small goodwill gesture to cover the travel costs incurred because of the courier’s errors. Unfortunately, the response I received stated that because the delivery was handled by a third-party courier, they were unable to provide any compensation.

The keyboard itself is excellent, but the delivery experience and the lack of support afterward were disappointing. I would recommend the store only if you are confident the delivery goes smoothly.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Expertly built PC for less than I could do it myself!

I ordered my first gaming PC from Computer Orbit. The PC exceeded my expectations and was dispatched and delivered in less than 24 hours. In the current climate of PC components, this build was great value for money and actually cheaper than if i bought the individual components myself. The PC is expertly cable managed and maintains good temperatures even with heavy load. The item arrived very well packaged along with all retail boxes for the components should tou wish to sell them to upgrade later. I will definitely use Computer Orbit again.

6 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look