Computer Repair Man Reviews 

311
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff, making interactions pleasant and productive. Many people appreciate the efficient and quick resolution of their computer issues, often highlighting clear communication throughout the process. Consumers also find the pricing to be very fair and reasonable for the quality of work performed. However, some customers noted that their computer issues were not fully resolved or that their devices were deemed unrepairable. Additionally, a few people experienced delays in service or diagnostics, sometimes exceeding initial expectations.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, diligence,... See more

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes such as PCs... See more

User experience

Users describe positive interactions with user experience, highlighting that everything works brilliantly and... See more

Price

Reviewers highlight positive aspects of price, often describing it as fair, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gethyn Jones, in my experience, is the best there is: he responds quickly to calls , makes his diagnosis easily and his fees are wonderfully fair. In thirty years of working computers I have neve... See more

Rated 5 out of 5 stars

We've had Gethin round to the house which was great. Last week we had a phone consultation and then problem was, once again, sorted quickly and effectively. Gethyn works hard at good service and com... See more

Rated 5 out of 5 stars

Gareth arrived on time as arranged and quickly set about installing my printer. Not only did he achieve this in a slick professional manner but made good all the errors and poo traps I had fallen int... See more

Company replied

Rated 5 out of 5 stars

What a gem! After an informative phone call from Tom, our computer was collected the following day. A couple of days later, another call to explain what was needed to improve it and the cost. We agree... See more

Company replied


Company details

  1. Computer repair service

Written by the company

If you’ve had an issue, we’d really appreciate the opportunity to resolve it before you leave a review here. Please visit👉 https://computer-repair-man.co.uk/customer-feedback/ 👈 where you will find answers to common questions and how to let us know if something needs attention.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(311)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We've had Gethin round to the house…

We've had Gethin round to the house which was great. Last week we had a phone consultation and then problem was, once again, sorted quickly and effectively. Gethyn works hard at good service and communication and e would not hesitate to recommend him. 😎

11 July 2026
Unprompted review
Rated 5 out of 5 stars

So professional and up-to-date…

So professional and up-to-date knowledge. Excellent after-sales service. I have never been let down. I would have no hesitation to recommend this service. Best in class. Didn't think I could get this service in North Wales.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Gethyn contacted me same day and arrived on time same day. He was very professional and competent. Excellent customer service and highly reasonable pricing. I would highly recommend computer repair man

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and fantastic…

Very efficient and fantastic communication, Geth was brilliant, I went through a 3rd party site and the site recommended me CefniTech, literally within the hour of submitting my query, Geth contacted me and worked round my schedule perfectly, he fitted my new 5070ti. Love it. Will 100% use CefniTech again, highly recommend

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Ben Done Great Job

Ben setup our new home computer in our home and setup the computer with a printer, Office 365 and security package.

Ben showed us how the machine worked and how to access everything on the machine.

I would highly recommend Ben and computer repair man !

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great value for money

They repaired my laptop and then, when I found another issue that they hadn't noticed, I gave it back to them and they fixed the second issue free of charge. Excellent service.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Computer Support

My laptop developed a serious hinge problem, so I contacted Will for help. He responded quickly, explained the repair process clearly, and ordered the parts straight away. Once everything arrived, the repair was completed in just one day, which meant very little disruption to my work.

Since the laptop is around seven years old, I was worried it might not be worth repairing, but the whole experience was straightforward and reassuring. I was kept informed at every stage, and the pricing was explained clearly before any work was carried out. Excellent service from start to finish, and I'd happily recommend Will to anyone needing laptop repairs.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Appointment with Ben

Appointment with Ben confirmed for today at 4pm. I messaged him at 4.30 and he replied that he was running late. It's now 6.30 and still nothing. Very disappointing, would not recommend

14 July 2026
Unprompted review
Rated 1 out of 5 stars

I’ve already mentioned my issues about…

I’ve already mentioned my issues about this company previously — this review is for their terrible customer service, failing to accept literally any accountability whatsoever. Scam of a company. Also do not use their little forum they say to use before writing a review, they do not reply

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Kent area

Kent area - avoid!! Never even got my laptop back, I gave up waiting and bought a new one.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good service, in every way.

Gareth arrived on time as arranged and quickly set about installing my printer. Not only did he achieve this in a slick professional manner but made good all the errors and poo traps I had fallen into in my attempts in install it. He then, tested it and asked if he could help with anything else. I wouldn't look any where else for help with my computer in future.

10 July 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Ian

Thank you for your 5* review of our service and for recommending Gareth so highly.

We really appreciate it & look forward to assisting you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Excellent service from start to finish

We had our PC repaired here after a motherboard fault, and the whole experience was excellent from start to finish. Collection and delivery were free and well organised, and Tom kept us updated throughout the process.

The price quoted was fair and there were no surprises along the way. The computer now works and looks brilliant. Highly recommend this team for anyone needing a reliable, honest repair service!

30 June 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Crina

Thank you so much for your very kind 5* of our service and for recommending Tom so highly.

We really appreciate it and look forward to helping you again in the future, should you need us!

Computer Repair Man

Rated 5 out of 5 stars

Gareth came and fixed the problem in no…

Gareth came and fixed the problem in no time. i am very grateful.

29 June 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Louise

Thank you so much for your 5* of our service and for recommending Gareth. It is very much appreciated.

We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

First class service would recommend to…

First class service would recommend to anyone who needs a computer problem solving.

8 June 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Rodney

Thank you for your 5* review and for recommending our service so highly. We really appreciate it and hope to be able to assist you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Five star service

We have used Gareth The Computer Repair Man for years. He is totally trustworthy He explained what the fault was so that we could understand as our computer knowledge is limited. We would 100% use him again should we have any other issues and will definitely call him out should the need arise.

25 June 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Chris

Thank you for your kind 5* review of our service and for recommending Gareth so highly, we really do appreciate it.

We look forward to assisting you again should you have any further issues.

Computer Repair Man

Rated 5 out of 5 stars

Great service.

Alex was really quick at transferring data from my old laptop to the new one. Great at answering all my queries. Easy to contact via email. Very reasonably priced too. Would have no hesitation in recommending his services.

19 June 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi George

Thank you for your kind 5* review of our service and for recommending Alex so highly, we really do appreciate it.

We look forward to assisting you again should you have any further issues.

Computer Repair Man

Rated 5 out of 5 stars

Excellent and prompt service

Excellent and prompt service. Would definitely recommend. Top man Said( hope I have spelled your name correctly)

23 June 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Anthony

Thank you for your kind 5* review of our service and for recommending Saeed so highly, we really do appreciate it.

We look forward to assisting you again should you have any further issues.

Computer Repair Man

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