It can find a better support coordinator Also not keep looking for pay without providing proper support for the clients Numerous times staff were being sent when wasn’t asked but still want... See more
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My rating is based on the quaity of support workers Concept provides, rather than Concept itself. Although my dealings with Concept directcly have shown them to be prompt responders, who address matte... See more
What an amazing journey it has been. From the moment my mum joined concept care we have been treated with the utmost unbelievable love. Concept care always go beyond to make sure mum is taking care of... See more
Company replied
I have been a client and ambassador for concept Care for 2 years now and I enjoy working with my support team and Issac my co ordinator... I really enjoy seeing Nikhi and Santana very happy when they... See more
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Company details
Written by the company
Concept Care is a leading NDIS Registered Disability Service Provider of unmatched in-home support services. In addition to being an NDIS Registered Service Provider, Concept Care is ISO 9001 and ACIS 4.0 certified which translates to unmatched service provisions for our clients. Concept Care has robust systems and policies, which propelled us to be ranked on Australian Financial Review’s 2022 Fast Starters list and 2023 Best Places to Work.
Contact info
2A, 17-19 Central Hills Drive, 2557, Gregory Hills, Australia
- 0298268494
- info@conceptcare.com.au
- conceptcare.com.au
3.1
Average
26 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Starting my journey with Concept Care
Concept Care is a Care company that provides me as a Support worker as well as its Clients the best support we need.
I started with this care provider not long ago and im already feeling the warmth of being at Home here. There were times i started to lose hope, felt discouraged and faced different obstacles, but this company never fails to give me the best of support. Their encouragements, prioritizing of whats important in Caring, their passion to help, the collaboration to support each other is always there. They value what the clients need by supplying us Support workers with the best training and convenient resources to keep the safety of both parties. They are surrounded with such wonderful people that even with my own personal matters, it matters to them too. I pledge my life to the work i do as a Carer and i will always be proud to be one of Concept Care worker. So, if anyone ever need the love and care that they have been longing for, reach out anytime.
Always is - Caring is our Calling!
9 May 2023
Unprompted review
Reply from Concept Care
It is wonderful to hear that your experience with Concept Care has been so positive! We value the hard work that our carers put in every day and strive to prioritise and support them with the best resources we can provide.
We appreciate your deep commitment to the care industry as well as your enthusiasm for collaborating with others to help those who need it most in our community. Your feedback and insights have been invaluable in helping us better serve both our carers and clients.
It's clear you are a fantastic asset to our team, and we are so glad you are part of the Concept Care family.
As a worker in this organisation
As a worker in this organisation, I can say affirmatively that it was one of the best decision I made recently. Staff are well respected, and the welfare of staff is important to them.
Our service delivery is top notch.
9 May 2023
Unprompted review
Reply from Concept Care
Thank you for your kind words, Victor! We are committed to providing excellent and uncomplicated service delivery at Concept Care. We strive to ensure our staff wellbeing is well taken care of, and we really appreciate that you've acknowledged that in your review.
We look forward to continuing to stay true to our vision of being a service provider with exceptional customer support for many years to come. Thanks again for the great feedback!
On time support of what we are in need…
On time support of what we are in need of. Great understanding of our needs.
Very good support in all aspects.
3 May 2023
Unprompted review
Reply from Concept Care
We are delighted to read that our team is available to understand and support your needs in a timely manner. Your feedback is valued and we appreciate the time you've taken to tell us about your experience.
We strive to provide all of our customers with exceptional service and we thank you for giving Concept Care the opportunity to deliver it for you. We are honoured that you chose us and look forward to continuing to serve you in the future.
I'm working at concept care from last…
I'm working at concept care from last year July . It's a perfect work place for anyone working there with a friendly and encouraging environment with lots of opportunities to learn new things and get experience.
22 July 2022
Unprompted review
Reply from Concept Care
Thanks Deepika. You are definitely one of our star performers and keep up the great work!
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