Conceptwindows Reviews 7

I have had my double glazed windows replaced recently. A man came to give me a quote. He was professional, informative and never did he put any pressure on me of any kind. The quote was favourable and description of the work to be carried out was backed with useful image. Had to wait only about 3 weeks for the work to start and it was completed withing 4 days. Everyone was professional, did an excellent job and left the place nice and tidy. I am very glad with my new windows, sturdy and in excellent working order. Couldn't ask for better

I contacted Concept Windows to get a quote for a new front door for my Grandmother's bungalow. I have to say the service we received from start to finish was great.

The sales consultant discussed our requirements and went through all of the options that were available to us.
We were kept up to date by the office staff and they were very helpful with any questions we had. The fitters were polite, courteous and ensured that any mess was cleaned up and taken away.

Overall we're very happy with the service and would recommend to family and friends.

Awful, simply awful experience. Horrendous. Late delivery (months late), so had to spend hundreds of pounds fixing the old door (on top of the steep price the new front was costing us) which I therefore withheld from the final amount to be paid.

The owner (Kevin Attreed) tried to BLACKMAIL me into paying by refusing to comply with the Building Regulations (and when I pointed it out, he accepted he was breaching the Regs, but carried on with breaching them anyway - all in order to try and blackmail me into paying) and threatened me with his (non-existent) legal team. I made him an offer to settle (basically, to get lost) which he rejected.

He never had a legal leg to stand on, but undeterred, Kevin (not his 'legal team') decided to issue a claim against me in a small claims court, and months later, after going through the hassle of filing a defense statement, a witness statement and evidence, justice prevailed, and the court struck out his claim.

Piece of advice for you, Kevin: Suing a customer for a few hundred quid is a pretty rogue move, especially when you're in the wrong and lose. If it doesn't damage your reputation, I don't know what does.

Oh, and next time, maybe take the advice of your 'legal team'?

So long and thanks for all the fish.

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Just seen Concept's reply to my earlier post. Here's my reply:

1. "At no point did you say..." - We did say. Both when we placed the order and every few weeks, when Concept called us to say there would be a few more weeks' delay, we told you guys we needed the new door asap.

2. "(on the date agreed)" - not true, you finally installed the new door months after the agree time frame. That is not "on the date agreed".

3. "At no time were we informed of this" - I'm mighty glad we didn't tell you until you had installed the door; not that I was obliged to tell you anything. All I did was allow to (FINALLY) go ahead and perform your contractual obligations.

4. "I'm unsure why you think Concept should cover the cost of arranging a locksmith" - this has been explained many times over. It's because Concept breached its obligation to deliver the door within the agreed 6-8 weeks period following 16 April. Concept is therefore liable for all loss/damage caused by the breach. The loss of £300 flows from your breach, because BUT FOR for Concept's breach, the old door would not have needed to be repaired. The "but for" test for causation of damage is elementary contract law, which your non-existent legal team ought to have explained to you.

5. "Concept did threaten you with court action etc." - Load of tosh. You did more than that - you STARTED a court action.

6. "We finally decided to not pursue the claim ... as it would have been a waste of time and money etc." - Even more tosh. You did pursue the claim. You ended up wasting your money on issuing the claim and wasting a lot of everybody's time. The reason the claim was struck out a mere two days before the hearing was because you did not pay the court fee; having seen my defense, witness statement etc. I think you realised this was one customer who was not going to be pushed around by you and who had a valid legal defense. It is bizarre that you are now rewriting history and saying you are sure you would have been successful in court. I have no doubt this is not true. The better view is you realised I was serious about defending my case and decided not to chuck good money after bad by paying more court fees. Perhaps on the advice of your non-existent "legal team"?
You didn't "cancel the application". The court struck out your claim because you didn't pay the hearing fee. Had you cancelled the application you wouldn't have refused to answer whether you had paid the fee on time when I asked you.
You "decided to let it go". You mean, you finally realised you couldn't win.

7. "I'm still doubtful this actually happened" - An outrageous and spurious claim. This is the first time you have cast doubt on this, not least because I provided you with evidence of the same very early on. Shame on you.

8. "You say I tried to blackmail you, but again this is untrue" - You are a little fibber, Kevin. You know full well that you refused to comply with the Building Regs in order to try and force me to pay. When I pointed out that you were breaching the Regs, you emailed me saying "I take your points on board, but as per my previous email we will not be ...[complying with the Building Regulations]... until payment has been received in full." You words, not mine. If that's not blackmail, what is?

9. "After beginning the application" - you mean, after filing and issuing a claim, submitting your witness statement and evidence, receiving my defense, my WS and evidence and going through mediation. In other words, after making yourself a complete pain in the nethers for months on end.

Visited the Hornchurch showroom and enquired about bifold doors they took all the measurements down and said someone would call back same day with a quote nobody has rang not heard a word from them perhaps they have got so much work and money they don’t need the £6500ive just spent with a reliable company I wonder what there service is like when they have your deposit

Had problems since instalation in 2015 with 2 windows/all doors and it is still ongoin....there is a long list of problems that arose since first installed, bearing in mind I paid 12.500. Kevin refuses to accept any liability for his installers/service engineer. After multiple letters and emails that he doesn't even bother reading properly he would prefer to paper over the cracks than address any of the instalation/service the company provides. Just recently I bought to their attention a moving window frame and he refused to send out anyone to come look and stated in emails that he doesn't believe that the frame is moving, he only addressed this after video proof was sent however didn't look at any of the pics I sent of the door, and on further emails totally ignored my concerns. Now Ive had Colin out several times to address multiple issues since installation however my front door is STILL ONGOING after 5 years and several attempts. His previous attempts has resulted in split frame and expansion foam stains due to incorrect fitting at start. They refuse to fix door unless I pay AGAIN for MORE remedial work. Due to the amount of times he's already attempted to fix the SAME issue it is unfair to expect me to pay anymore, the service they provide is of poor quality as their service engineer caused more damage. All they care about is getting more money out of you for remedial works on their poor workmanship.

Be careful of this company, they seem just interested in selling and don’t care about the aftercare. I have had issues with my locks and doors after fitting and it was difficult to get them out at the time and it was like it was a chore to them. They did it however. One of my French doors dropped and I couldn’t shut my door. Fortunately a neighbour helped to get it shut. This happened a month or so after installation. 5 years on the same thing has happened to the other door! The other door is not the dominant door and I never open it so I can only gather this is a general fault. Called them and they said £85 call out charge. Well what about my guarantee? Well it is subject to a £85 after 3 years (i think!) shocking. Ironically I live 5 mins drive from them and also apparently it is literally a screw tightening job! The manager director Kevin Attreed could’ve told me how to fix it but he was incredibly unhelpful and ‘computer said no’ attitude and couldn’t care less. What good is a guarantee if you are going to charge £85 to pop 5 minutes down the road to tighten a screw which is a 2 min job. Unhelpful and no interest in after sales care. I would not recommend this company. I was all for using local companies but I will use a larger corporate company in the future as they are more regulated and have a complaints department.

I purchased a complete door and frame from Concept approximately 5 years ago (I had it fitted by the person I had building my porch at the time) The door has since discoloured, so I contacted Concept to ask what could be done.

I was told that all doors which have not been fitted by them only receive a 12 month guarantee, and if I wanted to have the door replaced I would be liable for the cost. Why would the fitting of the door by someone else affect the product or materials and be the cause of the discolouration? That's not logical!

I subsequently asked that if I had had the door fitted by them, would it be covered by the 10 year guarantee; "Yes that's correct" was the reply. They then quickly added "the door could also have discoloured if it has been cleaned with something it shouldn't have."

If I am supposedly meant to have used inappropriate cleaning products, why is it that the inside of the door has kept it's white colouring, and the outside has a yellow tinge? I've treated the inside and outside of the door the same, so it seems as though Concept have plenty of ways to wriggle out of their '10 year guarantee'.

I would recommend that you either read the small print of their 'guarantees' or avoid buying from Concept altogether!

Not impressed and would not recommend Concept.

5.5.21
I have just seen your responses. I have and never would use solvents on the door. The inside as I said is white where the outside is yellowing. As regards the fitter. As I said in my first feedback, he fitted it, how does that explain the shoddy door discolouration?!

You quite clearly do not like to have negative feedback. And I still would not recommend you! Still a low star rating as far as I’m concerned.