THey sold unavailable tickets and they…
THey sold unavailable tickets and they do not reimburse. They do not answer to email or Phone
Reply from ConcertVienna
Dear Mr. Abitbol,
Thank you for taking the time to share your feedback.
We regret to inform you that the tickets you initially requested were no longer available at the time of your order. In an effort to accommodate your preferences, we offered seats in the next best available category. While we understand this may not have been your ideal choice, we’re sorry that this alternative was declined.
Since your credit card was not charged, no reimbursement is necessary. We explained this thoroughly across nine emails—in French, no less—which we hoped would bring clarity. It's always our aim to ensure every customer feels supported, and we're genuinely sorry if that wasn’t the outcome here.
Thank you again for your feedback.