Concord Auto Protect Reviews 394

Read the REAL reviews and stay away, this company will not pay out legitimate claims.

Update: read the real reviews and you will see that many people have the same issue with Concord Auto Services/Project/Protect. Also what type of company offers a service agreement then claims you are committing fraud by trying to use the exact product they sold? STAY AWAY!!

Based on the hundreds of Reviews available online of similar owners making similar complaints of denial of coverage, I have fallen for their same tricks.

This company will do everything to not make a payout to customers. In my case, they created a non-factual scenario that fit their case for non-coverage. They claimed the mechanic made assertions that he did not actually make, then they denied the claim without even looking at the vehicle. They claimed that the tensioner caused the chain to snap (conveniently tensioners are not covered), however, the RAM dealership certified mechanic stated otherwise on the record and indicated that no such conversation happened.

They use such vague terms in their determination that you can easily tell they are stretching the truth to avoid paying a claim.

Update after CAP reply: You can tell by their response, they denied my claim based on no factual evidence, just a hunch because policy was new, not to mention this is a new excuse as to why my claim was denied.

Very good experience overall, even though did not buy a warranty from them. Gene Harris was prompt, courteous, accurate, not overly yielding. Patient, friendly. Good discussions, not rushed. The coverage, albeit non-exclusionary, was well-explained and laid out; the pricing realistic. Of the five companies that the quotes were requested from, Concord easily came out on top.

Morris was very professional and answered any questions I had to the fullest. Worked with me to get the best service for the price. I bought it on my new nissan. If my experience from now Is anywhere close to how Morris treated me this is the company I will use from now on! A+++++

I have had Concord's warranty since Sept., I finally needed it and they came through.
I have the tire and wheel coverage as well and they just helped me get 2 new tires for my car.
All I had to do was give the service dept. the phone number and the rest was handled for me.
THANK YOU CONCORD AUTO PROTECT!!!
Thank you Gene for being such a stand up salesman. I feel much better on the roads knowing I am protected and/or helped with my repair costs.
D.R. Head

I purchased a plan with Concorde after my repair shop recommended them to me he told me he had a very good experience with them in the past . They pay and have good customer service . I had an issue recently and they were great.

Morris demonstrates superior customer service, patience and an overall great attitude. He cheerfully answered all of my questions even offered me a veterans discount. It was a pleasure doing business with you Morris. I got a great deal and big piece of mind that my sweet ride is covered!

Great price and customer service!

Sales representative Jeff was pleasant to work with. I received a very good price on the coverage I chose without going back and forth like with other warranty companies.

When the dealer tried to sell me an extended warranty I decided to shop it. Concord Auto Protect was significantly lower by almost half
The coverage was far superior with concord and our Rep was excellent efficient and knowledgeable. Extremely happy and recommending them to all our family and friends shopping for their next vehicle to protect their vehicles through Concord. Thank you! John & Angela Gibbons

Gene was excellent on the phone, explained the warranty protection so well that I only had one question. Made the process very easy and I felt relieved at the amount of coverage I was able to get at a reasonable price. Thanks!

Had a very good experience from the salesman

Morris was very informative and quoted a very reasonable price. Hopefully won’t have to use but am comfortable that Concord will be there if I do need to use the Warrenty

Great service explained everything nice and clear.

Concord has an excellent reputation witnessed by positive reviews of customers. On the other hand, it would be wise for Concord to seek to ensure their product should there be any issues in the future that might otherwise affect delivering their product to their customers.

I called this company, Mr. Gene Harris did not waste any of my times. His information was clear & concise. He explained everything & put me on the plan that I wanted. The question is: will the company be very good when my car has a problem? I do not know. But for now, I have to rate with 5 stars.

Haven’t had to use the insurance yet, but the coverage is an excellent value, and their customer service is fantastic. Very easy to talk to. I have peace of mind now about repair costs

I dealt with Gene and he was awesome. He explained everything clearly and was never pushy.