Everything has always gone as planned, except once when a new person entered the wrong numbers. Leaving 8 people hanging on hold was embarrassing enough, but the quick ConferTel report email after th... See more
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See what reviewers are saying
We have utilized ConferTel's service for a few years. The ease in setting up a conference call with parties from all over the world is a great asset to our ability to provide excellent service to our... See more
Was disappointed with lack of support in last webinar. Probably lost a big client over it and nothing offered by Confertel to help me repair relationship with my client. We're a long time Confertel us... See more
We've never had any technical difficulties or other problems. The cost is a little steep, but I feel it's worth it to not worry about connectivity issues.
Company details
Information provided by various external sources
ConferTel, a Civicom company, is a software developer of IVR and web-based information services and communication solutions. Providing a range of event-driven applications, including managed and do-it-yourself webinar services, secure audio and web conferencing, operator assisted event calls and on-demand record/replay services. ConferTel’s innovative products and application development capabilities have helped clients work smarter, increase sales and enhance productivity. We offer a consultative approach to developing the right communications solutions for your specific needs and budget.
Contact info
2385 Camino Vida Roble, Suite 202, 92011, Carlsbad, California, United States
- 866-930-4500
- customercare@confertel.net
- confertel.net
Great company
Our company has been assisted on many webinars and the team at Confertel have been awesome. Nothing negative to report. All positives with their follow up and customer service.
5 January 2016
Unprompted review
Dependable
Always there when I need it. Never any problems with connections by any participant. Clear connections. Immediate summary. Prompt invoicing.
5 January 2016
Unprompted review
good
easy to use. sometimes there would be a hollow or echo, but overall good
5 January 2016
Unprompted review
Billing practice is reason for not having 5 star rating
Only thing holding back from 5 star rating is your billing conditions. We would prefer to have invoice terms of Net30 instead of billing to a credit card
5 January 2016
Unprompted review
Reply from ConferTel, a Civicom Company
Hi, thank you for your comments, we have invoice terms of net 30 if you prefer. We will give you a call to get that set up.
We have always gotten great results
Excellent service
Both automated and when a phone call is neccassary
5 January 2016
Unprompted review
Would like to see more
We're considering alternatives that provide more video sessions, better collaboration tools, and a more cleaner intuitive interface.
5 January 2016
Unprompted review
Conferencing all over the world.
We have utilized ConferTel's service for a few years. The ease in setting up a conference call with parties from all over the world is a great asset to our ability to provide excellent service to our customers. Staying in touch no matter what time of day it is anywhere around the globe helps us to better support our customers. I can set up a conference call from my home, when I'm traveling, or in the office. It's a quick processes. We have no problems successfully completing the important conference calls we set up. I can't imagine running a global business without this valuable service.
5 January 2016
Unprompted review
ConferTel Review
The service is dependable and simple to use! The best customer service sometimes is the service that is under the radar and you never give it a second thought because it works the way it was intended.
5 January 2016
Unprompted review
Disappointed with lack of support
Was disappointed with lack of support in last webinar. Probably lost a big client over it and nothing offered by Confertel to help me repair relationship with my client. We're a long time Confertel user and now unlikely at all to go back. User experience is clunky, uses non-standard terms for basic needs.
5 January 2016
Unprompted review
The rating says it all!
I cannot say enough about ConferTel's support for our association. Prompt and efficient service from exceptionally trained and pleasant staff, almost no technical trouble, and responsiveness to our needs is what gives ConferTel 5 stars!
5 January 2016
Unprompted review
Excellent Service
We've never had any technical difficulties or other problems. The cost is a little steep, but I feel it's worth it to not worry about connectivity issues.
5 January 2016
Unprompted review
Reliable and easy to use.
ConferTel has always been a very reliable product and is easy to use.
5 January 2016
Unprompted review
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