Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
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Easy & Simple
Easy, simple, efficient and saved me £200 on a like for like car insurance, with my previous insurer. Thank you. Keep up the good work
8 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that our service was easy and efficient for you. It's great to know we saved you money on your car insurance. Thank you for your positive feedback; we appreciate it.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Policy purchased in Jan 26
Policy purchased in Jan 26. App does not work on phone. Keeps timing out. No one to speak to. Clearly, everyone's having a party somewhere else. Reward chased multiple times, fobbed off by AI and standard response. Terrible. Pls contct me.
11 April 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re very sorry to hear you had trouble with the app and claiming a reward.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Dan, Confused.com Representative
Used confused.com for years
I have with Confused.com for years now and find it so easy to check and move to other car insurance.
10 April 2026
Unprompted review
Reply from Confused.com
We appreciate your long-term patronage and that you find it straightforward to explore options for your car insurance needs with us. Thank you for your feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Extremely helpful and got me the best…
Extremely helpful and got me the best price and product
7 April 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your experience. We're happy to hear that we were helpful in finding the best price and product for you.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Quick & easy to use
Quick & easy to use. Detail was good & it made the decision to choose the right cover for me relatively easy.
7 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that our product was quick and easy to use, and that the detail helped you choose the right cover. We appreciate your positive feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Best priced policy's and great rewards.
Best priced policy's and great rewards.
Easy to do i would use again
3 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found a policy with the best price and enjoyed great rewards! We appreciate you saying it was easy to do and you'd use us again.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
I wouldn't trust THIS/these comparison…
I wouldn't trust THIS/these comparison sites anymore. Apparently their "cheapest" quote for my house insurance was £711!! I've got better insurance for £219. AVOID, BUYER BEWARE! A Great Reply from a comparison site, that only sends you comparisons that are expensive, not as you would think, would be compatible to average prices or even good quotes, I still say, DO NOT TRUST THESE COMPARISON SITES, THEY NO LONGER SEND YOU COMPARISON PRICES THAT ARE COMPETITIVE. BUYER BEWARE!!!
10 April 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
Apalling customer service
After arranging insurance I submitted my claim for the £20 gift voucher that they advertise. I heard nothing from them so I followed up with two emails weeks apart but didn't receive the courtesy of a reply. I have arranged numerous policie over recent years and, having looked at past history I now realise that this isn't the first time that I haven't received the promised voucher. Having looked at other reviews it would appear that not honouring the gift voucher promise is a common fault. I certainly won't be using Confused.com in future and I would encourage any future potential users to seriously consider whether they should trust this company.
9 April 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Dan, Confused.com Representative
Reply from Confused.com
Thank you for leaving your reviews.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Need more cashback 😂
8 April 2026
Unprompted review
Reply from Confused.com
Thank you for leaving your review and feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Slow to give rewards , they are keen enough ro get you to take…
They are keen enough ro get you to take out an insurance policy, but not very
helpful when you try to access your rewards.
They are telling me I have no active policies ,when its clearly there to be seen. I think they are wasting away the 60 days in whickh you have to claim a reward. I an sick of being given the run around
8 April 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re very sorry to hear you had trouble claiming a reward.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Dan, Confused.com Representative
Very useful tool
Very useful tool, couple companies that knew of the other where quite a surprise
4 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that our tool is useful for you. It's interesting that you discovered connections between companies. Thanks for your feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
We're happy to hear that our product is easy to use. Thank you for your positive feedback; we appreciate it greatly!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Confused.com for car insurance quotes
Simple to use and got some competitive quotes for car insurance,comparing favourably to other comparison sites.Ended up using Confused.com to buy this year's insurance with Tesco.
3 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found our site simple to use and received competitive car insurance quotes, especially compared to other sites. We're glad you chose to purchase your insurance through us. Thanks for your feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
We're happy our service made it easy to get a quote and offered good prices. Thank you for your positive feedback; we appreciate it.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
Thank you very much for leaving us a great review. We highly appreciate your feedback.
We hope to see you again soon!
Ka, Confused.com Representative
reward scheme MUCH more difficult to…
reward scheme MUCH more difficult to access this year...you have to set up a app to claim the reward. Not possible of course if you like me do NOT have a smartphone...had to seek the assistance of my wife !
7 April 2026
Unprompted review
Reply from Confused.com
Hi Christopher,
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
Confused.com, very confused..
I contacted Confused.com Customer Services on the 30th March about an email they sent me regarding claiming my £20 reward, I received the usual automated reply saying my query would be dealt with in 5-7 days.
The query centered around the fact that their system had blocked me from signing into their app to process the reward, I got a popup message advising me to contact the site owner, which i did.
Today, 7th April, I received a nameless reply from Confused.com informing me that they had responded to my query and to login to the app to see the reply, which as said before I am blocked from doing so therefore I am no further forward, no reply that i can see and no reward.
I've been using Confused.com for quite some time, but this will be the last.
7 April 2026
Unprompted review
Reply from Confused.com
Hi Derek,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Because you have posted on a review site, we cannot view your specific Confused.com account details here.
To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
Great way to find annual car insurance
Very easy to use to find annual car insurance. Plenty of options to choose from across a wide price range.
30 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found it easy to find car insurance and had many options across different prices. Thank you for your positive feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Best prices
27 March 2026
Unprompted review
Reply from Confused.com
Thank you for leaving your review,
your feedback is important to us and we are glad to hear you were happy with you results.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
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