Connection Technologies Reviews 

166
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the overall service to be excellent, noting a smooth, easy, and efficient process from start to finish. Reviewers consistently highlight the quick response times and proactive communication, ensuring queries are addressed promptly. However, some customers also noted a decline in communication and responsiveness after the initial sale, mentioning that messages were not read or replied to, and post-sales customer service became non-existent.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently report positive experiences with the service, describing it as efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

User experience

People report positive experiences with user experience, finding the process easy and straightforward from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I vouch for Connection Technologies for your phone contracts as an excellent service unlike any other I have used. Having fought long and hard trying to get service from Vodafone - I moved and put our... See more

Company replied

Rated 5 out of 5 stars

Matt was extremely good in dealing with my business needs, overcame a few issues that I created without fuss and delivered as he said. Very happy with the service I've received and have moved over fro... See more

Company replied

Rated 5 out of 5 stars

Have been dealing with Kia at connection technologies for over a year now and she has been more than helpful. Always available to chat with me when I have a query, always happy to help and has made ch... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with Callum's help. We'd been in paralysis about which phones to go for and how to shift to a business contract for a while and he laid us down different options for afford... See more

Company replied


Company details

  1. #43 of 98 best companies in Telecommunications service provider
  2. #8 of 22 best companies in Cloud Computing Service
  3. #18 of 51 best companies in Phone and internet services
  4. #5 of 19 best companies in Telephone company
  5. #1 of 1 best companies in Tower communication service

Written by the company

Imagine a world where your organisations telecom and IT just work effortlessly, reliably and with full support whenever you need it. That’s the reality we deliver. At Connection Technologies, we don’t just connect businesses - we empower them. In a world that never stops evolving, we ensure you stay ahead with seamless telecom and IT solutions tailored to your needs. We’re not just telecom experts - we’re problem solvers, innovators and your trusted partners in business connectivity. Your business is unique, and we get that. That’s why we craft solutions designed just for you - because one-size-fits-all simply doesn’t cut it. With industry-leading response times and innovative technology, we keep your business connected in an always-on world. Customer Success Stories Rhino “I first engaged with Connection Technologies several years ago and have utilised their services ever since. Owning a group of national companies sometimes it’s difficult to find a partner who understands your business and goes that extra mile to ensure the services are second to none. They not only understood my businesses but provided solutions to enable savings across the group but also an increased service based upon my currently supplies.” Weymouth “As a newly formed town council, we needed a quick and reliable solution to meet our mobile telecommunication needs. Connection Technologies took the time to understand our requirements and very quickly came back with a total solution that was both cost-effective and provided the best hardware for our staff. This enabled our staff to concentrate on setting up the new Council and providing the very best service to our customers." Volmary “As an IT Director I was looking for a company which would take care of the entire switch over from our old mobile provider and VOIP system. I found the team at Connection Technologies very helpful, and I was kept informed every step of the way. Very pleased with the services we now have and most important for me is the excellent customer service without the long waiting telephone queues.” Use the Geeks “The team are simply incredible - every problem I've thrown at them they've got a solution. They have managed a complete refurb of my technology leaving me to get on with running my business.”


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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No recent history of asking for reviews

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4.7

All reviews

(166)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

service, communication and support 5*

The service, communication and support I have received from both Lee and Francesca has been fantastic. Although a slight technical hiccup outside of anyones control, the team have been nothing but responsive and supportive. I would highly recommend Connection Technologies, great savings and service all round!

12 December 2024
Unprompted review
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Reply from Connection Technologies

Hi Dean, thank you very much for taking the time to leave us a review. We love to hear positive feedback, its much appreciated. The team will be excited to see this!

Rated 5 out of 5 stars

Always receive a fast response from…

Always receive a fast response from Charlie and the team. I find they always go the extra mile and give great customer service.

29 November 2024
Unprompted review
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Reply from Connection Technologies

This is great feedback! Thank you very much! Charlie and the team are doing a great job and are very happy that you have taken the time to leave a review about their service.

Rated 5 out of 5 stars

Absolutely brilliant service from Lee!

Absolutely brilliant service from Lee!! I can’t thank you enough I’ve got signal in places I’ve never had before! Amazing price too, I will definitely recommend you to anyone and everyone, so happy thank you so much !!

21 November 2024
Unprompted review
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Reply from Connection Technologies

Hi Sarah, Lee has been in this industry a really long time and is an asset to our business! Thank you so much for taking the time to review his service!

Rated 5 out of 5 stars

We had a great experience using this…

We had a great experience using this company. Callum Hooper went above and beyond. Found us a great deal for our mobile phones.

1 June 2024
Unprompted review
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Reply from Connection Technologies

Thanks Sinead! Callum is a valued member of our team and he was very happy to see that you had left him a review! We appreciate you taking the time out of your day to do this!

Rated 5 out of 5 stars

Amazing Service

Connection technologies always provide excellent service and are such a pleasant company to do business with. The whole team are always incredibly friendly and very professional as well, Francesca Waters in particular is wonderful to speak to and a credit to the company

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic products and customer service 5*

Lee Trowern has been my point of contact over the last few years and has not only been fantastic to deal with but also very helpful. We have also dealt with Charlie Fisher who went above and beyond to help us. I have nothing but good things to say about Connection Technologies and our experiences to date. Very happy with our products and the customer service. Thank you! From Mike & the team and Simply Accounts, Chester.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Superb customer service

It has been a pleasure dealing with the team at connection-technologies. Kalun could not have been more helpful at the start and Abi was incredibly thorough and attentive in customer services. After the trauma of dealing directly with Vodafone Connection Technologies make it so easy. To date the customer service I have received is second to no other mobile phone service I have ever experienced (over 30 years!). It is a huge relief and I am very grateful for the support every time I make contact.

14 May 2024
Unprompted review
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Reply from Connection Technologies

Thank you Alexa, its brilliant you have had a positive experience with us managing your account, thank you for sharing!

Rated 5 out of 5 stars

Amazing Customer Service

I had problems with my Vodafone connection and Abi from Connection Technologies went above and beyond to help get the situation sorted for us. Could not recommend her and the company enough. Thank you

1 April 2024
Unprompted review
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Reply from Connection Technologies

This is amazing to read, we really do take pride in our customer services and Abi is a valued member of the team! Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Speedy service and excellent…

Speedy service and excellent communication from Charlie and Patrick to resolve my matter as quickly as possible.

6 March 2024
Unprompted review
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Reply from Connection Technologies

Thank you for sharing Amelia!! We love to read these positive experiences!! Charlie and Patrick are thrilled to see a review from you.

Rated 5 out of 5 stars

Great customer service

Our company switched network provider at the end of 2023 via Connection Technologies and so far we cannot fault their service and they found us a really good deal. Jen and Charlie's communication has always been fabulous and they're always prompt to assist. Would thoroughly recommend!

11 March 2024
Unprompted review
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Reply from Connection Technologies

This is great to read! Thank you for taking the time to review our customer service team!!

Rated 5 out of 5 stars

Highly Recommend

Callum has been extremely supportive and efficient delivering a great service! Growing the business has been challenging but atleast we haven’t had to worry about any of the tech!

8 March 2024
Unprompted review
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Reply from Connection Technologies

We're so happy we could support you in growing your business! Thank you for sharing, we look forward to continuing to support you guys!

Rated 5 out of 5 stars

An incredibly knowledgeable and helpful…

An incredibly knowledgeable and helpful company. Charlie went out of his way to find solutions for me and the aftercare is second to none.

7 March 2024
Unprompted review
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Reply from Connection Technologies

Our customer service team are always happy to help! Thank you so much for reviewing us! We love to read them!

Rated 5 out of 5 stars

Mobile Phone - Excellent Customer Service

Mobile Phone - Tariff and Customer Service ...

Lee has been really helpful finding us a tariff for our mobile phones. The added service of his team managing the contract for us is invaluable.

20 February 2024
Unprompted review
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Reply from Connection Technologies

Thanks Chris! We're so happy you have taken the time to review Lee and our Customer Service Team! Happy to help always!

Rated 5 out of 5 stars

Excellent Service

Connection Technologies have been fantastic to work with. They have helped us to update, centralise effectively manage our IT and Telecoms so that we can focus on our own business instead.

20 February 2024
Unprompted review
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Reply from Connection Technologies

Thanks Kieran! We're so happy we were able to support you with the IT and Telecoms parts of your business! Thank you for choosing us and taking the time to leave a review!

Rated 5 out of 5 stars

Excellent Service

The staff at Connection Technology are great, they assist you all throughout and continue to help wherever you require, taking the burden of sitting on long calls with the mobile provider away from you. Shoutout to Charlie Fisher, Jen Gray & Mahri Sellstrom who have been great throughout and really amazing customer service & account management.

13 February 2024
Unprompted review
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Reply from Connection Technologies

Fantastic feedback!! Thank you so much Nicole!!

Rated 5 out of 5 stars

Kaya has been very helpful

Kaya has been very helpful, informative and very conscientious during the whole process of moving across our mobile accounts.

17 October 2023
Unprompted review
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Reply from Connection Technologies

Hi Cathy, Kaya is so happy you have taken the time to review him! He is a fantastic member of our sales team! We really appreciate the time you have taken to review our services!

Rated 5 out of 5 stars

Outstanding customer service

I was a little sceptical in the beginning as I've not heard much about this company.
They found me a very good price so I decided to give it go and I am very pleased I did.
Their service is outstanding, keeping you informed of all the necessary steps to take during the change over stage and throughout the whole process checked that I understand what to do.
Very Happy customer :)

25 January 2024
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

We are so pleased to read this and thank you for taking the time to share your experience. We love reading these!

Rated 5 out of 5 stars

Amazing

The team we were dealing with were absolutely amazing. My main contact was Patrick and he was so helpful and patient with me. The process was seamless. There was an issue with our previous provider (an error on EE's behalf) both Patrick and Charlie, went above and beyond to help us.
Would absolutely recommend this company.

21 December 2023
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hi Ash and Rach! We are really happy to support you with your mobile phone contracts, Pat and Charlie are a great team! They are thrilled to see you have reviewed their services!

Rated 5 out of 5 stars

Thank you Callum

Callum helped us get set up with our business phones and secure a great deal which was more cost effective than going through the provider direct. He's been fantastic to have as an account manager following purchase should we need to make changes or additions.

Thank you for all your help so far and we look forward to utilising Connection Technologies for years to come. Would recommend them to anybody looking to purchase phones or plans who want to save money and time/hassle.

1 July 2023
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hi Ross! This is great to read! Thank you for sharing your experience with Callum and Connection Technologies!

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