Communication between customer and company are important to me. After receiving an email for validation for item(s) that I had purchased, I called and everything was sorted out promptly. customer... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Connection has been my go to for all things technology for over a decade. They are not just box pushers like other companies in this space. The genuinely care about helping you find the solution tha... See more
Company replied
Another smooth and quick purchase through Connection. They're only getting better in time. Still being thoroughly taken care of by our same Account Manager for many years now. :)
Company replied
Jared Studley, My account rep is fantastic to work with. He takes the time and effort to get to know his clients and always makes sure to get you the product that best fits your environment. I highl... See more
Company replied
Company details
- Computer Shop
- Battery shop
- Business and IT Consulting agency
- Electronic spare parts
- Electronics store
- Office Supplies Store
Written by the company
PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Contact info
730 Milford Road, 03054, Merrimack, United States
- 1.800.800.0014
- customerservice@connection.com
- connection.com
4.6
Excellent
703 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was very smooth.
18 April 2025
Reply from Connection
We're so happy to hear that you had a smooth experience.
Reply from Connection
We understand your frustration. We strive to provide excellent customer service and are disappointed to hear that you had a negative experience. We will work with you to make this right.
Reply from Connection
Thank you for your review! We appreciate your positive feedback on communication, integrity, and shipping.
Reply from Connection
We're thrilled to hear you're enjoying your new device! We appreciate your feedback and are glad you're happy with your APC UPS.
My go-to IT vendor
Connection always has the greatest selection and competitive pricing. If I have questions or need help, my rep. is always there for me.
30 April 2025
Reply from Connection
Thank you for your review! We're thrilled to hear you appreciate our selection, pricing, and the support you receive from our team. We strive to provide the best possible experience for our customers, and your feedback is greatly valued.
Reply from Connection
Thank you for your review! We strive to provide a seamless experience for our customers, and we're glad you found our ordering and shipment updates fast and helpful.
Timely delivery
Timely delivery. Waiting for credit on return. Product no longer needed.
29 March 2025
Reply from Connection
Thank you for your review! We're glad delivery was fast. Please reach out if there are any issues with your return.
The user interface is terrible
The user interface is terrible. You need to work on it to make it a modern interface. It's difficult to use, understand, and navigate. The offered products are also mostly out of stock.
12 April 2025
Reply from Connection
Thank you for your review and feedback. We will let our ecom team know. If there is anything in particular you're looking for that is out of stock, let us know and we can find whatever you need.
Bryan and his team are ALAWYS top notch…
Bryan and his team are ALAWYS top notch and willing to help. They information they provide on the products we order is always valuable.
17 April 2025
Reply from Connection
Thank you for your review! We are thrilled to hear about your positive experience with Bryan and his team. We strive to provide excellent customer service and valuable product information.
Smooth ordering experience
The filters and sorting capabilities helped me quickly find what I was looking for.
15 April 2025
Reply from Connection
Thank you for your review! We're so glad it was easy to find what you were looking for.
Very easy order and approval process.
12 April 2025
Reply from Connection
Thank you for your review; we are glad you found the ordering and approval process easy!
Reply from Connection
Thank you for your review! We always try to get your order to you ASAP and are glad that your experience reflects this.
Anthony is always so helpful
Anthony is always so helpful! We love using Connection for speedy and friendly communication, accuracy of orders, informative help, and all around above and beyond service!
4 April 2025
Reply from Connection
Thank you for your review! We are so glad to hear you had such great service and communication.
Never had a bad experience
Never had a bad experience, always providing accurate information, shipments arrive when I need them to. Been a treat!
13 March 2025
Reply from Connection
Thank you for your review! It's wonderful to hear that you've consistently had positive experiences since we strive to provide accurate information and fast shipping shipments.
The people who assisted me on the…
The people who assisted me on the phone, especially Nicole Castle, were patient and knowledgeable and truly cared about my experience. Response time was quick and professional and friendly. I am very pleased and grateful for perfect customer service!
1 April 2025
Reply from Connection
Thank you for your review and we're so glad you received the fantastic service we always aim to provide. We look forward to serving you again!
Great website to shop everything is legit.
This was my first time purchasing an item from them. I was nervous that the site wasn't real. Everything I ordered was shipped within 2 days and I got it thx
12 March 2025
Reply from Connection
Thank you for your review, we're glad our shipping met our fast expectations of our supply chain.
Easy checkout and great website!
Easy checkout and great website along with fair prices. I’ll be back!
27 March 2025
Reply from Connection
Thank you for your review, we're so glad everything was easy and affordable.
Reply from Connection
Thank you for your review and we're glad our communication and delivery met our high goals.
Our sales rep Linda Queen is very…
Our sales rep Linda Queen is very attentive and the our website portal makes it easy to order and re-order.
26 March 2025
Reply from Connection
We are so glad to hear you had a positive experience with Linda and the website. We appreciate your kind words and will share your feedback with our team.
Reply from Connection
Thank you for your review, we're so glad your order was fast and service lived up to our high standards.
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