Connects2 Reviews 

We're living in times of unsurety these are honest,fast,very polite helpful best spares by far thnk u got my 2004 connect back on the road fast delivery excellent parts. Highly recommend these,very honest reliable just speak wid them Big thnk u

Poor and unhelpful support.
Product descriptions suggest compatibility, but when you contact support, they admit the interfaces were only tested on older systems and cannot confirm functionality. No real guidance, no alternative solutions, just vague disclaimers.

If you have a newer vehicle or expect technical competence, don’t rely on their compatibility claims. Very disappointing experience.

Fantastic technical support. Fast, clear advice and really helped me with lack of support from Dynamic Sounds who supplied the head unit and wiring.

dont expect ANY kind of support, when contacting the technical department your request will simply go unanswered, truly dreadful after sales support.

Bought a steering wheel control adapter for my car the wheel buttons worked fine but the additional Reverse and Parking singals where dead contacted there technical support through multiple channels and was just ignored.

Great support from them, as I nedeed a specific component for their ctuar01 model that is not supplied as spare part. They helped me to find a workaround solution and answered me in few hours.

Great service and great products.

I purchased a new stereo for my vw. Sadly I couldn't fit it straight away so took me about 6 weeks to get round to it, only to find the plug to connect to the car wiring was similar but not the same. The local retailer wasn't much help and pretty much washed their hands of me, so I contacted connect 2. The chap I messaged several times was amazingly helpful, have me confirmation on wiring and what to connect to where as the instructions are his but lace some things to the imagination. Within a few messages I have wiring plans for my car and my stereo, help what to connect and what not to, and the number of the correct cable I needed. After some... Humm... Ah... Further conversations with the local retailer, and giving them the exact part number I need, we managed to get things sorted. I'm hoping to fit it this weekend, but customer service I give 100%, I just hope it works just as well.

This is the worst company. DO NOT purchase their products. They do not work as advertised. I bought the first kit that didn’t work. They asked me to send them vehicle specs, and pics of connections. They told me it was the wrong one I need a different one. Ordered that one and it didn’t work. Now they are trying to get me to order another one. Don’t waste your time with this hack of a company.

Bought CTSMZ002.2 for Mazda 6 as advised by connects2.com support, only volume and seek buttons are working not as advertises with phone buttons. After receiving all and connected to radio find out that phone buttons are not working and after been advises by connects2.com support that they will not work. Volume buttons are not always works, if you have Mazda 6 GJ better try different Interface.
No other solution been advised.

This company is very helpful and reliable. I have been working 8 months with this company and they provide an excellent service.

Mohammed Bashir

Used these devices twice now, one on a vw golf and one on corsa d. On the latter I had to ring their tech for advice and was put through within 3 mins and very helpful. Important to make sure you have right head connector for car but having said that the wire colours are universal. The device does what it says on the tin and works first time when inputting steering wheel controls.
Well made and a pleasure to fit.

So I called connects 2
A few weeks ago to seek advice as my odometer was flashing after fitting an android stereo unit,
I spoke with a well informed guy called Raj who told me exactly what I needed to solve the issue and went into great depth to explain the dip switches,
After purchasing the items from connects 2 it sold the problem,
That aside I now needed info about the steering wheel controls, so I called him again today and again he took his time to explain what I needed to do and a few other scenarios,
Again it's sorted,
I can't thank Raj enough and connects 2

Terrible company - sell poor quality products with known faults and do nothing as far as customer service is concerned. They confirmed to me that the product I bought had a known fault and should be replaced but have failed to do so for what is probably a year now. Don't use them - they will just give you the run around!

Very helpful and patient staff at connects2 helped me fit an adaptor for my steering wheel controls. Excellent customer service and sent me lots of info on how to install it properly. Highly recommend!!

brought a part from them, part is okay but as it comes with no instructions on use or install its usless to me, tried to communicate with them but they did not want to help in anyway. ended up going else where to a different company to get where i wanted to be. great part but a terribly arogant comapany to deal with

Was fitting a HDMI kit from connects2 last Friday night. With work going on late into the night, I realised that the kit cam with very limited instruction. They did have a support email though, so I dropped them a line. Now at 11.30 pm with mid night fast approaching I started to pack up my tools expecting a mail on Monday done time hoped. 10 minutes later whilst still cleaning up my phone pings with a mail, support had answered my questions and a bit more with a few tips on fitting. It took me a further 30 minutes work and the install was complete. Support was excellent. Great help guys. Thanks you.

Update: the second unit failed shortly after the first - just a few months past the 12-month guarantee.
Something definitely wrong with these products and to be avoided. Wish I could withdraw the one-star as they deserve none.
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Bought two bluetooth units for identical cars- mine and my sons. Installed about a month after receipt, unit in my son's car failed after about 11 months' use (about a week after official warranty expired). Neither supplier nor Connects2 interested. Two identical installations and one unit fails after less than a year? If I was manufacturing these I'd want to explore what went wrong - not these guys. Poor quality product, even poorer customer service.

I recently purchased a connects2 fitting kit from Halfords. The kit consisted off the metal case, two plates, two copper plates, a plastic cowl and two pieces of foam. £60 and not one piece of instructions as to how it fits.
I checked their site, no instructions, sent them an email and got a few pictures which don't show a lot along with a confirmation that they don't supply instructions. They then closed my communication with them.
The fitting kit itself looks fined but no instructions and very poor customer relations does nothing to give a good picture of this company.
If you don't know about fitting kits I would avoid this company

Purchased a few things namely the CT23AU07, CTSAD005.2 and CT27AA56.

The CT23AU07 (DD Fitting Kit) is a great piece of kit as it makes the head unit look better as you don't need the extra bezel that comes with the stereo, but I had a problem with it and after talking to their technical department I was told it will hold itself in place as the tabs on the side will click in and hold it. This isn't the case as some A4 B7 models have a narrow aluminium type frame and some have a full plastic type frame that the clips just don't fit. I was just told to buy some longer bolts to fasten it in. I also found that the clip ends had to be cut off as when inserted into the car they then pushed the cage onto the head unit more and was virtually impossible to to remove the stereo.

The CTSAD005.2 (Steering Wheel Control Interface) is also a fantastic piece of kit apart from it is sometimes really laggy....you adjust the volume up and it doesn't seem to respond for a few seconds so you try it again. This then leads to the volume going up way more than you wanted.

And finally the CT27AA56 (Double Fakra - DIN Antenna Adapter) I'd gotten fed up of phoning and getting the impression they didn't give a damn so I sent a ticket in with regards to this. Basically I have had nothing but trouble with this after fitting it to the after market head unit that was perfect in both my last cars.

It's not actually interference but the lack of reception, whilst the stereo is not fully installed in the car I can raise the CT27AA56 and it seems to work perfectly and then when I lower it back down it loses reception. I know that the A4 Avant has aerials in the rear side windows that run on there own earth and I've found online on some of the owners forums I'm on, that you have to tape up the DIN connector for the aerial into the stereo so it doesn't earth out. This does work a little better but not perfect. I asked if there is another fix that can be tried or have I just go to live with it which shouldn't be the case.

I sent this nearly a week ago and they haven't bothered to reply all. I know that they have received it as I got an automated response saying it will be answered as soon as possible on the next working day.

IMHO I would stay well clear of Connects2 as their customer service is basically non existent!

Excellent customer service i wish i'd found there website before i wasted money on harnesses and wrong can bus.
I now have all the info i need and will soon have a fully working head unit.

Purchased an iPod interface (CTARNIPOD003.3) so I could listen to music in my car without fitting an ugly aftermarket CD player.
Unit charges phone perfectly but only plays interference. Unit is meant to be plug and play. Had to break into the wiring loom to manually earth it to the car myself because it was badly affected by interference. Can only use Aux input now as unit works intermittently and interference is still there.
- Very poor product
- The instruction manual isn't clear at all, doesn't warn about interference or that you may have to modify wiring.
- The product doesn't work consistently.
£80 well wasted.