ConnectWise Reviews 859

I rely on screen connect everyday. Its fast easy and very reliable

ConnectWise ScreenConnect works extremely well. It maintains connectivity to workstations remotely, allowing me the ease of effectively maintaining them in other states.

This is a great program resonably priced. It is user friendly and quick. The only issue I have had is that some of our rremote PC's Screen shots show up black but when refreshed they ussually give an accurate description.

I have tried a number of remote access tools and this is best by far.

This is the best remote control software that I have ever used.

Useful tool for supporting clients and solving issues remotely.

I've been using this reliable system for a few years, not planning to go back.

Reliable and great features.

I use many tools to manage and support my clients' networks. ConnectWise Control is the most reliable tool to remotely connect to a computer. I can't say the same about other remote support software and I've used most of them.

Reliable, afordable remote access platform. I'm a one man shop IT/Service and Support guy, self employed for 26 years, and it has changed the way I work. Wouldn't be without it!!!

This is a great remote control product that has helped me a lot as a consultant working from home. My only issue is the licensing is very confusing and cannot figure out how to get 2 engineers working with the same login at the same time remoting to different systems. I tried contacting them but gave up in the end as what they said would work did not work.

Reliable & stable! This is the best remote solution. It is easy to use for both the client and our support engineers. It is fast, works without any glithces

Best remote tool out there. I feel like I have used them all but ScreenConnect is the best one with the most features. Support team could be much better (basically non-existent) but the tool makes up for that.

I cannot do my job without ConnectWise.

I use their service every day to remote support over 430 workstations. Works flawlessly and the ability to create and push an MSI installer is a life saver.

I use this for personal use, but it's been perfect for my needs. I have several computers at my home and I can connect with short notice and work on any issues my family may have

Super easy to use. I am the whole IT department for a company of 70 in two different locations (UT and TX) and some who work at client sites. ConnectWise makes it very easy to support my users wherever they happen to be located.

ConnectWise Control has been very beneficial to my organization since COVID. It provided us a fast option to quickly deploy a remote workforce of over 100 users in just over 24 hours.

Three recommendations for the toolset;
1. Allow User Unlocks (Instead of password resetting)
2. Allow more access to service resets and reboots to alleviate odd behavior like rarely occurring slow service
3. More access to service resource monitoring.

Otherwise, the tool is phenomenal!

This is probably the worst suite of tools ive ever seen. It seems to be a simple case of merging with lots of companies but not actually having the technology team to integrate it. They have all the sales blurb with none of the execution.

For example:
Single Sign on doesn't work,
The UI/UX team has never done UI/UX before,
Buttons and menus are hidden in the most ridiculous places,
Unintuitive
Slow,
Buggy,
I could actually go on for days.