ConservatoryLand Reviews 632

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, praising the exceptional service and high-quality products from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, including sales, planning, and customer service teams, who provide excellent advice and support. Many appreciate the efficient installation process, often completed ahead of schedule by skilled and tidy installers who pay great attention to detail. The company's commitment to customer satisfaction is evident through daily follow-up calls and prompt resolution of any issues, ensuring a smooth and stress-free experience. However, some customers also noted issues mainly with design due to odd measurements from the surveyor, and a few experienced problems with leaking roofs and dangerous electrics shortly after completion. These reviewers also mentioned poor customer service in these instances, feeling their concerns were dismissed and promises did not match reality, leading to inconvenience and stress.

What people talk about most

Service

People report positive experiences with service, often describing it as amazing, excellent, and top-notch... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Quality

Customers had positive experiences with quality, with many expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish conservatoryland were amazing. Charlie and his team were exceptional, turning up on time when they said . Small issues though no fault of them were resolved with help from electri... See more

Company replied

Rated 5 out of 5 stars

It is commonly known in selling that an agent will say "You'll remember the quality long after you've forgotten the price. However, its not the case with Conservatory Land. Not only do they provide a... See more

Company replied

Rated 5 out of 5 stars

I received a few different quotes to replace my lean to sunroom/orangery. Conservatoryland we're £2000 cheaper than the competition . I went with a lantern style roof which gave extra height... See more

Rated 5 out of 5 stars

Very impressed. The whole process was completed in weeks and I'm very happy with the result. From Day 1, I have been kept upto date with progress. ConservatoryLand staff have been most helpful and... See more

Company replied


Company details

  1. Conservatory Specialist

Written by the company

ConservatoryLand manufacture and supply bespoke conservatories at a fraction of the normal price. Use a ConservatoryLand Approved Installer or build your own.


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

5* Conservatory and service.

My husband and I have recently downsized from a 4 bed det to a 2 bed semi. It’s a great house but I missed having a little more space downstairs.
We decided to add a lean to conservatory to our new home, configuration it with the online tool was great fun, but also allowed us to ensure that we were on target for the budget we had in mind. There was great communication with sales staff, nothing was too much trouble if we wanted to amend something slightly. A survey was undertaken to make sure that the ground/area was suitable, and the builders that ConservatoryLand recommended were absolutely brilliant and very hard working.
I would have no hesitation in recommending this company. From ordering to fitting it took less than two months, the conservabase sped up the whole process too.
Brilliant, so happy with our conservatory, affectionately known as our Zen Den.

8 May 2024
Unprompted review
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Reply from ConservatoryLand

We are glad we were able to meet your expectations. It means so much to us when customers share their experiences.

Rated 5 out of 5 stars

Absolutely fantastic

I was thoroughly impressed with everything from the initial communication, planning and surveying process through to a smooth and professional installation which Stan did a fantastic job of and could not have been more helpful! So happy with my finished conservatory and would definitely recommend Conservatoryland to anyone!

14 June 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 5 out of 5 stars

I found from first contact to…

I found from first contact to completion of the conservatory they where very professional and their installer was polite ,experienced and helpfull kept us informed as job progressed

5 September 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for taking the time to share your experience with us. We are grateful for your feedback.

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. Everything is explained and planned out.

5 September 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

All in all a very impressive job

The delivery was as scheduled and expertly carried out. The two guys who assembled and erected the conservatory (Liam and Danny) worked exceptionally well as a team. They were thorough all through the process and finished the job quickly and effectively. Most notably they thoroughly cleaned the finished product and left the site very clean and tidy.

30 August 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 5 out of 5 stars

**Absolutely thrilled with my new…

**Absolutely thrilled with my new conservatory!** The installer was a true professional, polite, and meticulous. The end result is beyond my expectations - it's a beautiful addition to my home. I couldn't be happier!

2 September 2024
Unprompted review
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Reply from ConservatoryLand

We are glad we were able to meet your expectations. It means so much to us when customers share their experiences.

Rated 5 out of 5 stars

Quick, easy and great value

Quick, easy and great value.
Just had our lean-to glass roof conservatory fitted.
The recommended installers were helpful, efficient and accommodating of our family's needs before and during construction.
Customer service was exemplary throughout. Always contactable and polite. Delivery was seamless.
We still have to finish our interior walls but the construction and exterior is everything we were hoping for.
Cannot recommend more.

29 August 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 5 out of 5 stars

The communication was fantastic between…

The communication was fantastic between everyone that was involved. Great work, job well done. Adam done a fantastic job, all done in a week, only thing I would pick out is, maybe dig up abit more area outside the conservatory French doors, apart from that everything was grand.

22 August 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for taking the time to share your experience with us. We are grateful for your feedback.

Rated 5 out of 5 stars

Becky is very nice

Becky is very nice. She helped us with knowledgeable advise, designed a dream conservatory and offer the best discount available. Cannot praise more !!

19 July 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent product design

Excellent product design, very proficient and courteous installation team.

22 August 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 4 out of 5 stars

A neat job in quick time. Great value.

Great communication. A good value job.
Choice of materials, colours and styles. Would have liked a stone finish though.
No messy groundworks. A quick build - all done in 3 days. A very professional contractor.
We are very pleased.

28 July 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Still helpful

Bought my conservatory a few years ago, and needed a bit of support today.
The support folk went above and beyond.
Very impressed.

6 August 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 5 out of 5 stars

I had my conservatory installation done…

I had my conservatory installation done by Conservatory Land in Watford. I have to admit that the quality of the product was very good and the customer support and experience was exceptional. More importantly, the builder who came to do the installation of the conservatory at my property Andy Lewis was the best.

6 August 2024
Unprompted review
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Reply from ConservatoryLand

We are glad we were able to meet your expectations. It means so much to us when customers share their experiences.

Rated 5 out of 5 stars

It went according to plan

Right from the start it was easy to explain what we wanted and Becky was so patient with different designs and options but we got there in the end and what a wonderful company to have designed it and a very good installer Andrew and his mate thank you
Ian and Jean White

22 July 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 5 out of 5 stars

After a number of initial concerns with…

After a number of initial concerns with our conservatory build, it was the help of the staff at ConservatoryLand and their professionalism together with the Installation team that my wife and I have no hesitation in recommending the experience to any would be Conservatory hunters.

25 July 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

High quality Porch

I enquired for a Porch although their company name is Conservatoryland. They did do porches and I was given a quotation for the size I require. It was high for my budget and dismissed our plans of having a porch. About 2 weeks after, Rebecca, one of their staff alerted me of an offer. A very good one. It was the size of what I need. From then on, it was smooth sailing until the delivery and installation (installation was from an independent company authorised by them to install the porch).

I would highly recommend this company.

23 July 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for taking the time to share your experience with us. We are grateful for your feedback.

Rated 3 out of 5 stars

some years on, good conservatory

The implementation of the conservatory itself cannot be faulted. it went smoothly and quickly. Our options for choices were explained etc. We installed ours in 2021.
It is 2024 so still quite recent. The roof panels (we selected the bronze option) have begun to acquire water droplets in between. As the rain has pelted down, more panels are showing signs. WE are receiving a 'goodwill gesture' one panel. The rest we will have to buy but now we dont know whether it is worth it as we need a more superior material and we have their most superior one now !!
At times a strange and heavy noise occurs and first I thought it was something that fell on it but on looking up, the house roof has only deposited some moss. What is happening is becoming clearer. The panels are developing very tiny cracks. We will possibly have to change all the panels and guess what, it is past warranty so they will not do it !!
In 2026, I can say that the company, having read my bad review on TP, made amends and we are enjoying our conservatory with new panels where there was a problem. They acknowledged and did the deed. Thanks a million to TP and COnservatory land.

22 July 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your feedback on this issue which we are already investigating for you. We will be back in touch once our investigations are complete.

Rated 5 out of 5 stars

Money well spent

When you are trusted to select a conservatory company on a relatives behalf you take your time , read reviews and have conversations, after all it’s a big spend of somebody else’s money so it’s got to be right .
My first phone enquiry got me through with a very knowledgeable ( senior sales advisor) Alec , he asked and answered questions I hadn’t even thought of ensuring that what I had in mind was doable by them , he sent through links so I could send photos of the site , basic measurements etc . Within a day I had a good quote . Nothing was written in stone as an appointment with the installer was arranged to check measurements and if doable . Within hours I received a call from Karen who was our personal contact to walk us through the process and she informed us that Adam ( installer ) would be in contact to arrange a site visit . As I’m writing this it seems as there was a “rush “ but it honestly wasn’t, at no time did I feel pressured it was just efficient, personal and communication second to none. Adam the insaller knew his stuff and we talked through the installation, listening to our expectations in detail. It was only then we were happy to continue. Plans were forward, adjustments accommodated , colours , styles, handles all agreed . It was seamless
When the day arrived everyone turned up on time , in the right order and nothing was forgotten. Adam’s attention to detail was exactly what I’d wished for . Karen was in touch during the day to ensure we were happy which we were . Finished on time , finished to an exceptional standard, and one very happy customer. I /we have no reservations recommending ConservatoryLand . We have a beautiful sun room for my elderly relative to enjoy and added security to the back of the house. Thank you

19 June 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 5 out of 5 stars

Well impressed

From enquiry to completion, I could not fault any of it. The advise I was given. The contractors who fitted it where very professional and clean. I would recommend them to anyone.

17 June 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

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