If I was commenting on my experience with Iris Lorking it would be 5*, she has kept her word and contacted me when she has promised. She has listened to the issues I have had with getting verified... See more
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Review summary
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Based on these reviews
The Business Review with Amanda Law was handled with humour, professionalism and informative. Amanda explained things clearly and made it easy to understand. She explained the process and followed up... See more
Company replied
Had a Teams meeting with Farheen Irfan and I can’t thank her enough for taking the time to clearly and patiently explain everything I needed to know to help us make the best use of our account. I wish... See more
Company replied
Actually enjoyed doing the meeting with Portia, explained everything very clearly, answered all my questions. Very impressed. Sent me a follow up email with more information. Definitely highly reco... See more
Company replied
Company details
- #53 of 56 best companies in Construction company
- #96 of 128 best companies in Software company
Written by the company
Tens of thousands of buyers relying on the Constructionline platform to identify construction suppliers. Buyers use our platform to quickly find suppliers that will enable them to complete a whole range of projects. We validate all of our members, providing those buyers with a pool of high quality suppliers that they can confidently engage with.
Contact info
MidPoint, RG21 7PP, Basingstoke, United Kingdom
- www.constructionline.co.uk
4.2
Great
637 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Business Review with Kristal…
The Business Review with Kristal Tyrell-Johnson was handled professionally and informatively. Kristal explained things clearly and made it easy to understand. She explained the areas on the platform that I really didn't understand. I truly believe that with what we now know, it can only help the business.
21 April 2026
Unprompted review
Reply from Constructionline
Hello Caroline,
We are happy to hear you have had such a positive experience with Kristal Tyrell-Johnson and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
A soul destroying experience...
Constantly moving goalposts with unrealistic requirements, at huge expense for a small business.
Perpetual rejections, waiting nearly 3 weeks for a reply once submitted for verfication - despite us being SSIP certified by other decent providers SMAS & SafeContractor.
Would not recommend to anyone - only using as required by clients :(
27 March 2026
Unprompted review
Reply from Constructionline
Hello there,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Knowledgeable and Thorough
Knowledgeable and Thorough: During a recent platform company review, I gained a much clearer understanding of how to locate potential ITTs and EOIs and how to use the Marketplace more effectively. I can now focus compliance activity more precisely against GOLD Standard requirements rather than working broadly across the system.
The updates and guidance around Marketplace, Dynamic Purchasing Systems, and related tools have helped me understand where opportunities sit and how to track them more effectively. I also now have a better grasp of supporting resources such as data portability, market intelligence, and tender management.
Robert is knowledgeable and thorough, and consistently helps translate platform changes into practical understanding. Each review brings a new learning opportunity and improves how I use the system.”
21 April 2026
Reply from Constructionline
Hello Philip,
Thanks for sharing your experience with us. We are glad to hear you have had such a positive experience.
Our teams work hard to provide the best service for our customers so I'll be sure to pass on your feedback.
Great support
Great system backed up with a friendly, knowledgeable support team. Great meeting with Charlie-Jade on how to improve our understanding and make full use of the many marketplace features available through our membership.
20 April 2026
Unprompted review
Reply from Constructionline
Hello Mike,
We are happy to hear you have had such a positive experience with Charlie-Jade and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Very helpful review with Rob
Very helpful review with Rob, informative and gave us a good steer on how to use the platform to better engage with the supply chain
20 April 2026
Reply from Constructionline
Hi Lucy,
Thank you for leaving us a review. Your feedback is really important and helps us improve our service for everyone.
Reply from Constructionline
Hi Andy ,
Thank you for leaving us a review. We are glad to hear you have had such a positive experience.
The Business Review with Amanda Law was…
The Business Review with Amanda Law was handled with humour, professionalism and informative. Amanda explained things clearly and made it easy to understand. She explained the process and followed up the meeting with more information and agreed action points. I truly believe with what we now know, it can only help the business.
16 April 2026
Unprompted review
Reply from Constructionline
Hello Colin,
We are happy to hear you have had such a positive experience with Amanda and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Unfortunately very frustrating
Unfortunately very frustrating, issues from the start, took 6 weeks for them to sort out our price banding, as the automated system would not correctly verify our financial accounts. Then the significant delays for verification of submitted sections takes far longer that 10 working days. Excluding the bank holidays currently on working day 16 and still waiting, generally told there is a backlog. Further protracted when you need to submit further evidence and then re-submit again. Wish we did not have to use this provider, but our client stipulates that we do.
15 April 2026
Unprompted review
Reply from Constructionline
Hello Georgina,
Thank you for taking the time to leave your feedback. We’re sorry to hear about the frustration you’ve experienced.
We are aware that you raised a complaint regarding your fee banding in February, which was reviewed, resolved and closed within five days of being opened. We appreciate you working with us during that time.
We also recognise that verification turnaround times are currently longer than we would like and this is not the level of service we expect to provide. Please be assured that we are working internally to reduce the queue and improve response times.
If you would like us to review your account again or discuss your concerns in more detail, you can contact us directly at complaints@onceforall.com.
Feedback like this helps us identify where improvements are needed.
They place unreasonable requirements on small companies and are seriously inefficient in replying to help…
They place unreasonable requirements and hurdles on to very small companies with no differentiation as to size or turnover. The rejections are constant and regular and by the time you have satisfied one, aniother goes out of date and they reject you again.
Seriously, they have no care for the people that pay their fees and also have a chat help desk that takes an hour to enter as such a long queue
15 April 2026
Unprompted review
Reply from Constructionline
Hello George,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Reply from Constructionline
Hello Michael,
We are happy to hear you have had such a positive experience and really appreciate you taking the time to leave us a review!
We hope that in the future we’ll be able to provide a similarly excellent experience.
Quick to take your money - Always move the goalposts
We have used Constructionline (due to client requests) since 2012. Every year the price goes up substantially. First year 2012 £108.00 - this year 2026 £2,529.00. We still have to fill out PPQ's for new jobs and we are a small - medium company. This year has been so painful with so many rejections and then taking certification off us which then leads to losing clients. I bet we would be audited faster if we paid AFTER the audit. They take your money and then just throw in more goal post moves which affects your accreditation. I am so frustrated with this company every single month there is something they are not happy with. The online chat does not start till 10am and then you are 44th in line or no one answers the phone. I have no problems with CHAS or PQS when audited - only this company
14 April 2026
Unprompted review
Reply from Constructionline
Hello Ruth,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you being open about the frustrations you’ve encountered.
We understand how important consistency and clear communication are, particularly where accreditation status can impact client relationships. We would really like the opportunity to review your account in detail and address the concerns you’ve raised around assessment feedback, turnaround times and support access.
To allow us to do this properly, please contact us directly at complaints@onceforall.com, or alternatively you can reach out to your Customer Success Manager via this email - customersuccess@onceforall.com, they will be able to review your account and support you further.
Your feedback is important to us and helps us identify where improvements are needed.
Would give zero stars if possible.
Would give zero stars if possible.
We have been with Constructionline for years due to customers insisting on it.
Otherwise we wouldn't bother.
Every year it's more of a tick box exercise.
The days of assessors using commonsense as they have industry experience seem to have gone and its now an endless paper chase with Constructionline / Once For All taking over 10 working days to assess a submission - rejecting a policy over the position of the MD being missing ..then taking over 12 working days to re-assess.
If you can avoid it please do.
10 April 2026
Unprompted review
Reply from Constructionline
Hello Jan,
Thank you for sharing your experience. We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear that we didn’t meet that expectation on this occasion.
We are aware that verification turnaround times are currently longer than we would like and this is not the level of customer service we expect to provide. Please be assured that we are working internally to reduce the queue and improve response times.
We would really appreciate the opportunity to understand what happened in your case and see how we can put things right. If you’re happy to do so, please contact us directly at complaints@onceforall.com with a few details, and we’ll ensure this is reviewed properly.
Thank you again for taking the time to leave your feedback, it helps us to improve and better support our customers.
Fantastic business review
Fantastic business review, very professional and to the point
13 April 2026
Unprompted review
Reply from Constructionline
Hi there,
Thank you for leaving us a review! Your feedback is really important and helps us improve our service for everyone.
What went right
What went right. Months of uploading policies waiting in phone ques to have items previously accepted turned down to request more info about not much. Even policies about policies to be told we're actually a different category of company and should be given this prestige and useless reward months ago. Great addition to the supply chain.. cheers. Driving up costs for all
11 March 2026
Unprompted review
Reply from Constructionline
Hello Nigel,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Business review
Amanda Law gave me a comprehensive overview of Once for All and Constructionline
It was very informative and helpful.
10 April 2026
Unprompted review
Reply from Constructionline
Hi James,
Thank you for leaving us a review. We are happy to hear that you had a great experience with Amanda! Your feedback is really important and helps us improve our service for everyone.
Company review session
Charlie was really helpful and professional throughout the company review session. I now have a good understanding of market place section and the benefits of using this effectively. She also gave a great overview of the whole system which was really beneficial
9 April 2026
Unprompted review
Reply from Constructionline
Hello Shaun,
We are happy to hear you have had such a positive experience with Charlie and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Ignoring my complaint
Ignoring my complaint, and taking Direct Debit without warning.
Even though it is blatantly obvious that I have not been on the website for months, or updated any of our policies and thus am no longer certified, Constructionline still chose to take the Direct Debit, and are not upholding my complaint that I did not receive any email reminders about it. What good would it be to me to ignore them? If I had known there was a DD mandate in place I would have cancelled it, and been grateful for the reminders.
What help is this organisation to a small business when they WILL NOT listen , and take around £1,500.00 for absolutely nothing. £ 1,500.00!!! Is this about help or money making?
25 March 2026
Unprompted review
Reply from Constructionline
Hello Jenny,
Thank you for sharing your experience. We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
We can see that you have already been in contact with our complaints team, however if you’re happy to, please reach out to us directly at Complaints@onceforall.com with additional details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Great help and professionalism
Amanda was the ultimate knowledge of the Constructionline platform if their is anything you don't know or understand Amanda will navigate you through this. Copeland have used Constructionline for many years and never had this professionalism showed :-) thank you again Amanda for all your help
27 March 2026
Unprompted review
Reply from Constructionline
Hello Alan,
We are happy to hear you have had such a positive experience with Amanda and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Had a Teams meeting with Amanda Law and…
Had a Teams meeting with Amanda Law and I can’t thank her enough for taking the time to explain everything I needed to know to help us make the best use of our account. She was a very clear, patient, supportive and knowledgeable Customer Success Manager.
25 March 2026
Unprompted review
Reply from Constructionline
Hello Diane,
Thanks for sharing your experience with Amanda Law! We are glad to hear you have had such a positive experience.
Our teams work hard to provide the best service for our customers. Your feedback is really important and helps us improve our service for everyone.
Less than 1 star
over the last number of months the service is going down hill, weeks to get simply documents approved when i spoke to someone they did not help but purely pointed me in the directions of the terms and conditions such a lack of customer care then the costs increasing so the value is decreasing, almost impossible to actually talk to someone 10am start!!! thought this was a construction platform.
Then there's the rejection of evidence that does meet the requirement, or the inability to open certain formats.
honestly I wish we had never started using the system 7+ years ago and we are seriously considering alternative's.
my advice to anyone thinking about using them is dont!!!!!
26 March 2026
Unprompted review
Reply from Constructionline
Hello Mark,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
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