If I was commenting on my experience with Iris Lorking it would be 5*, she has kept her word and contacted me when she has promised. She has listened to the issues I have had with getting verified... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had our annual business review with Abdi Ibrahim from Once For All this morning via Teams and were very pleased with the service and support provided. Abdi was professional, knowledgeable and took... See more
Company replied
Actually enjoyed doing the meeting with Portia, explained everything very clearly, answered all my questions. Very impressed. Sent me a follow up email with more information. Definitely highly reco... See more
Company replied
I cannot praise Iris Lorking high enough after our recent Teams meeting regarding getting the best out of the Marketplace tool. She explained everything in great detail and at the end of our meeting I... See more
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Company details
- #50 of 51 best companies in Construction company
- #99 of 124 best companies in Software company
Written by the company
Tens of thousands of buyers relying on the Constructionline platform to identify construction suppliers. Buyers use our platform to quickly find suppliers that will enable them to complete a whole range of projects. We validate all of our members, providing those buyers with a pool of high quality suppliers that they can confidently engage with.
Contact info
MidPoint, RG21 7PP, Basingstoke, United Kingdom
- www.constructionline.co.uk
4.1
Great
683 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Business review
Amanda Law gave me a comprehensive overview of Once for All and Constructionline
It was very informative and helpful.
10 April 2026
Unprompted review
Reply from Constructionline
Hi James,
Thank you for leaving us a review. We are happy to hear that you had a great experience with Amanda! Your feedback is really important and helps us improve our service for everyone.
Company review session
Charlie was really helpful and professional throughout the company review session. I now have a good understanding of market place section and the benefits of using this effectively. She also gave a great overview of the whole system which was really beneficial
9 April 2026
Unprompted review
Reply from Constructionline
Hello Shaun,
We are happy to hear you have had such a positive experience with Charlie and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Ignoring my complaint
Ignoring my complaint, and taking Direct Debit without warning.
Even though it is blatantly obvious that I have not been on the website for months, or updated any of our policies and thus am no longer certified, Constructionline still chose to take the Direct Debit, and are not upholding my complaint that I did not receive any email reminders about it. What good would it be to me to ignore them? If I had known there was a DD mandate in place I would have cancelled it, and been grateful for the reminders.
What help is this organisation to a small business when they WILL NOT listen , and take around £1,500.00 for absolutely nothing. £ 1,500.00!!! Is this about help or money making?
25 March 2026
Unprompted review
Reply from Constructionline
Hello Jenny,
Thank you for sharing your experience. We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
We can see that you have already been in contact with our complaints team, however if you’re happy to, please reach out to us directly at Complaints@onceforall.com with additional details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Great help and professionalism
Amanda was the ultimate knowledge of the Constructionline platform if their is anything you don't know or understand Amanda will navigate you through this. Copeland have used Constructionline for many years and never had this professionalism showed :-) thank you again Amanda for all your help
27 March 2026
Unprompted review
Reply from Constructionline
Hello Alan,
We are happy to hear you have had such a positive experience with Amanda and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Had a Teams meeting with Amanda Law and…
Had a Teams meeting with Amanda Law and I can’t thank her enough for taking the time to explain everything I needed to know to help us make the best use of our account. She was a very clear, patient, supportive and knowledgeable Customer Success Manager.
25 March 2026
Unprompted review
Reply from Constructionline
Hello Diane,
Thanks for sharing your experience with Amanda Law! We are glad to hear you have had such a positive experience.
Our teams work hard to provide the best service for our customers. Your feedback is really important and helps us improve our service for everyone.
Less than 1 star
over the last number of months the service is going down hill, weeks to get simply documents approved when i spoke to someone they did not help but purely pointed me in the directions of the terms and conditions such a lack of customer care then the costs increasing so the value is decreasing, almost impossible to actually talk to someone 10am start!!! thought this was a construction platform.
Then there's the rejection of evidence that does meet the requirement, or the inability to open certain formats.
honestly I wish we had never started using the system 7+ years ago and we are seriously considering alternative's.
my advice to anyone thinking about using them is dont!!!!!
26 March 2026
Unprompted review
Reply from Constructionline
Hello Mark,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
I recently had a business review…
I recently had a business review delivered by Amada Law, which was extremely well presented. The session was very insightful and highlighted real opportunities for business growth, should I choose to pursue them. I was particularly impressed by the range of contacts and tender opportunities available through the portal, showing that it offers far more value than simply serving as an accreditation tool.
20 March 2026
Unprompted review
Reply from Constructionline
Hello there,
We are happy to hear you have had such a positive experience with Amanda Law and really appreciate you taking the time to leave us a review!
We hope that in the future we’ll be able to provide a similarly excellent experience.
Very informative, and presented well.
Amanda was extremely helpful, taking time to go through each of the sites capabilities whilst offering continuous reassurance and assistance. It will be of great use to us here at HAZ Metal UK, Thank you Amanda.
20 March 2026
Unprompted review
Reply from Constructionline
Hello Ross,
We are happy to hear you have had such a positive experience with Amanda and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Emily Boxall was exceptionally helpful
Emily Boxall was exceptionally helpful and patient today. Her support significantly reduced my stress and clarified the process.
19 March 2026
Unprompted review
Reply from Constructionline
Hello there,
We are happy to hear you have had such a positive experience with Emily, and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
great personal meeting today with…
great personal meeting today with constructionline rep that took time and explained the system to me
19 March 2026
Unprompted review
Reply from Constructionline
Hi Stephen,
We are glad to hear you have had such a positive experience. Thank you for leaving us a review.
Constructionline Silver
Having had a Teams Call with Kristal relating to our Constructionline Account and the Features of Marketplace, Company Profile, Work Categories and Areas of Operation.
I cannot thank her enough for the time she took to explain everything in great detail. It was a very worthwhile call.
5 March 2026
Unprompted review
Reply from Constructionline
Hello John,
Thanks for sharing your experience with us. We are glad to hear you have had such a positive experience with Kristal!
Our teams work hard to provide the best service for our customers so we'll be sure to pass on your feedback.
I've been with Constructionline for…
I've been with Constructionline for years Silver accreditation. My invoice went up from £180.00p in 2020 to £622.80p in 2025 & now £958.80 in 2026. Based on that (but not just that) I ended the relationship & tbh it's a relief - no more filling in questionnaires with questions of little relevance again & again & again, only to be rejected again & again. Truly a painful gut wrenching experience year on year, that I had the pleasure of paying for. Not anymore.
18 March 2026
Unprompted review
Reply from Constructionline
Hello Donald,
Thank you for sharing your experience. We’re genuinely sorry for the frustration this has caused. We’re sorry to hear how the increasing costs and repeated assessment process have impacted your experience over the years, and we understand how discouraging that must have felt.
We’d really appreciate the opportunity to look into what happened and see how we can put things right.
If you’re happy to, please contact us directly at Complaints@onceforall.com with a few details, and we’ll make sure your concerns are properly reviewed.
Thank you again for taking the time to leave feedback. It helps us improve and better support our customers.
A really informative Teams meeting
A really informative Teams meeting
A lot of information but the session brought our membership a little more to life and opened up a number of thought processes that may lead to opportunity
17 March 2026
Reply from Constructionline
Hi David,
Thank you for leaving us a review. Your feedback is really important and helps us improve our service for everyone.
Had a meeting with Amanda Law
Had a meeting with Amanda Law, was helpful in showing how to use the website.
16 March 2026
Unprompted review
Reply from Constructionline
Hi Henry,
We are glad to hear you have had such a positive experience with Amanda! Thank you for leaving us a review.
Dealing with Iris on how to utilise the…
Dealing with Iris on how to utilise the portal was seamless and easy to understand. Thanks Iris
13 March 2026
Unprompted review
Reply from Constructionline
Hello Tom,
We are happy to hear you have had such a positive experience with Iris and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Dreadful Experience
Dreadful Experience, year on year!
Pay your annual subscription then they intermittently knock off your accreditation when they add more and more criteria. Charge for Marketplace randomly, a service we have never opted for. Not to mention the rip off expense, ours is over £5k now. It is a dreadful rip off and how they can justify £500 increases every year! The worst SSIP we have worked with.
11 March 2026
Unprompted review
Reply from Constructionline
Hello there,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Iris Lorking 5*
If I was commenting on my experience with Iris Lorking it would be 5*, she has kept her word and contacted me when she has promised. She has listened to the issues I have had with getting verified. She has explained things to me about the portal in way that's understood and been patient.
I haven't always been very happy with the customer support, same question asked and 4 different answers given.
I had brilliant support completing the SSIP from Rosie, she was amazing.
11 March 2026
Unprompted review
Reply from Constructionline
Hello Tara,
Thanks for sharing your experience with us. We are glad to hear you have had such a positive experience with Iris and Rosie.
Our teams work hard to provide the best service for our customers so I'll be sure to pass on your feedback.
good understanding of the new parts…
good understanding of the new parts thats been brought in.
little fast on the explanations but well put across
11 March 2026
Reply from Constructionline
Hello Richard,
Thanks for sharing your experience with us. We are glad to hear you have had such a positive experience.
Our teams work hard to provide the best service for our customers so I'll be sure to pass on your feedback.
Poor service.
Every year, due to understaffing, this legal theft of an organisation costs us more and more in staff time, and more and more in unpaid invoices as they do not have enough staff to cope with their clients certification each year. It should be so simple to renew, but as ever, nightmare again.
11 March 2026
Unprompted review
Reply from Constructionline
Hello Tony,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused.
We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Iris
Iris, Thank you demonstrating the construction line this morning. It was a pleasure and a delight to watch and learn from your explanation.
5 March 2026
Unprompted review
Reply from Constructionline
Hello Nicola,
We are happy to hear you have had such a positive experience and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
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