The most appalling company in existence. They were supposed to act on my behalf for PPI. 6 years later I am still awaiting for a final outcome. CRS don't take responsibility for their failure to act i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiv... See more
Paid my 26$ for an unlock waited two days the. They said its successful bit now I'm being charged an extra 79 $ scam scam scam !!! worst company yet! I want my money back wasted my time fake adds of... See more
It took a lot longer to arrange the refund [initially they said about 3 months but it ended up being more like 10 months] and once it came through, their commission [or fee] is set at 24% of the value... See more
Company details
Written by the company
We are highly experienced claims management specialists, offering a tailored PPI refund service under our No Win No Fee agreement.
Contact info
15 Telford Court, NE61 2DB, Morpeth, United Kingdom
- 01661 678007
- info@consumer-refund.org
- consumer-refund.org
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great customer service
Great customer service. Straightalking, clear instructions snd responses prompt.
Best thing I could have done
Best thing I could have done, just filled in a form and that was it, they kept in contact with progress, excellent and friendly staff. Wasn't waiting long really, takes all the stress out of it. A big thankyou to consumer refund service, you have nothing to loose, no win no fee.
Courteous, efficient and timely service - excellent service all round
A breath of fresh air - this is a company who kept me perfectly up to date throughout the entire claims process, and all correspondence was clear, concise and accurate at all times. I never felt pressured or hassled (as I did with other companies in the past) and the claim was successfully completed - much to my delight! Thank you very much to the whole team.
I would recommend Consumer Refund Service without hesitation.
Being chased and threatened with court…
Being chased and threatened with court by the company you trusted to look after my affairs not a good advertisement, would not recommend this company as they seem only intent on making money from you, if your company were doing their job properly then situations like this would never arise, disappointed to say the least.
Very helpul support
The interaction that I have reviewed was unexpected.
From the start to the finish, I found Consumer Refund Service behaved in a thoroughly professional and courteous manner.
More of these I say.
CRS have been brilliant
CRS have been brilliant! - They kept me well informed during the process and there was minimal time or effort needed from me. I have been reimbursed and think the 20% charge fee is very reasonable and worth every penny.
I wasn't going to bother persuing any PPI claims but so glad I did with CRS.
Excellent Company N/A
Helpful efficient company and not pushy. Got results.
Very pleased with the overall progress…
Very pleased with the overall progress and very helpful staff at the end of the line if needed.
I have to say thank you so much for…
I have to say thank you so much for your service and your professionalism
Barclay card mis-sold insurance
Consumer Refund Services helped me to get a refund which I had not hoped to get. If they had not contacted me, I would not have pursued it. I imagine there are many people out there owed money but do not know how to go about it.
Thank you.
Very prompt service on the phones and…
Very prompt service on the phones and very helpful.
Thank you Consumer Refund so far for our first payment...hopefully!
HELPFUL AND PLEASANT
Everyone I have spoken with have been so helpful thru this time, so this is just a word of praise all round. I do hope Adam's friend with the Sneeze does'nt spread it around either.!
Thank you
Regards
Brian wright
Many thanks for all efforts
Many thanks for all efforts
In getting £500 plus from ppi and hsbc ,this has taken along time to sort out with many letters sent by you to me but you came up with this money that I didn't realise was due to me ,many thanks again for all you hard work ,yours Ron Vickery
Excellent service
Excellent service. done what other companies couldn't . 5 star . Thank you
A big big thank you for getting these…
A big big thank you for getting these refunds for me,it couldn't have come at a more important time,hope you guys have a happy new year
The process was so simple
The process was so simple. I had very little to do at all. I was delighted and amazed when I received my cheque in the mail
Thank you!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



