Consumer Attorneys PLLC Reviews 169

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and quick response times. However, some people were dissatisfied with how their claims were handled, specifically mentioning instances where their proof was not considered or their case was quickly dismissed based on one-sided information.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, attentiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers appreciate the expertise and... See more

Claim

Reviewers highlight ambiguous aspects of claim. Many customers report positive experiences, with some... See more

Response time

Reviewers mention positive feedback about response time. Many customers highlight the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came to Consumer Attorney’s PLLC back in May of 205 due to someone’s criminal records being placed on mine. As this was something that was very troublesome and caused so much stress to not only me b... See more

Company replied

Rated 5 out of 5 stars

Nisan Zaghi is an amazing attorney! He helped achieve better results than I expected. Much credit goes to the Consumer Attorneys team for their help and guidance along the way. All my questions and co... See more

Company replied

Rated 5 out of 5 stars

Attorney Nisan Zaghi and his team helped me receive a settlement much larger than I was expecting. I was struggling to clean my credit report with something that I did not do. Thanks to Nisan my credi... See more

Company replied

Rated 5 out of 5 stars

Alicia was my Paralegal and she was so understanding and was so nice. She addressed all my concerns I contacted these guys because a family member used my identity to open numerous accounts that the c... See more

Company replied


Company details

  1. Law firm
  2. Lawyer
  3. Legal Services

Written by the company

We are a national consumer protection law firm staffed by experienced legal professionals. We protect consumers by offering comprehensive assistance to fix errors in credit reports, background check reports, and tenant screening reports, stop debt collection harassment, help people recover from identity theft, and get compensation if eligible. With 25+ years of combined practice experience, we have cultivated trust with over 10,000 clients, achieved over 5,000 settlements and verdicts, and recovered $100+ million for our clients. If you're facing any type of consumer protection struggle and you've suffered financial, reputational, professional, or personal harm as a result, Consumer Attorneys can help. You can reach us easily by phone (+1-877-615-1725), email (info@consumerattorneys.com), or the online intake form or virtual chat options available on our website (consumerattorneys.com). From coast-to-coast, we're always right where you need us to be. Trust us to take it from here.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ride Share Defense Attorneys

James and Mehak were a great team. They made the process smooth and explained the situation to me in detail. After having an inaccurate background check on my report, I was looking for the right law firm to help me. Consumer Attorneys were helpful, fast, and amazing. I recommend them to anyone who is going through an inaccurate background check!

25 April 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

We love it when clients give a shout-out to their legal team. James and Mehak are devoted to providing best-in-class representation and we're thrilled to know you had a great experience. Thanks for the review, Tomy!

Rated 5 out of 5 stars

Go to Consumer Attorneys

Kind, informative, nice, they were perfect! Everyone I met and worked with was amazing. I have 0 complaints!

5 April 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Fantastic to hear! Thanks for taking the time to review your experience with us, M.M.!

Rated 5 out of 5 stars

Consumer attorneys is truly exceptional…

Consumer attorneys is truly exceptional in how they prioritize client care and create a safe, comfortable space From the moment I called I was greeted with warmth and professionalism that immediately put me at ease. The team went above and beyond to ensure that my legal needs were met with precision and care, making the entire process smooth and stress-free. Their attention to detail and commitment to client well-being truly set them apart, making them a standout choice for anyone seeking legal services in a supportive and welcoming environment. If you’re having problems with your background, check companies reporting incorrect information and refusing to fix it. definitely give them a call. They fight for you. They fight for what’s fair

2 April 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Sara! Cultivating a positive client experience is an incredibly important part of our practice. Thank you for confirming that how we engage with clients matters! We're happy to know that you had a good experience. And, thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I found Consumer Attorneys after…I had a issue with my background check

I found Consumer Attorneys after looking for an attorney who could help fix the inaccurate information on my background check. They made me feel comfortable and assured me I had a case. They had great communication and made me feel like a person and not just a client. If you are looking to sue a background check company, please contact Consumer Attorneys! I really really appreciate EVERYONE who worked on my case. I truly appreciate the work they do. I did not know you could sue for having an inaccurate background check.

27 March 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Ofrinia! Thank you for the fantastic review. We really try to be intentional about making every client feel informed and empowered. You'd be surprised how many people don't realize they have a whole host of legal rights available to fight back against inaccurate background checks and other consumer reports. We're glad we could help!

Rated 4 out of 5 stars

Great service

Great service, thank you!

27 March 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Thank you, Christina! We appreciate you.

Rated 4 out of 5 stars

I worked with Consumer Attorneys to get…

I worked with Consumer Attorneys to get my credit report fixed and accurate due to some information that was not correct after my bankruptcy. They worked thru everything and in the end, my reports got fixed and my scores increased. I was hoping for a better settlement amount due to lost financial strain because of the inaccurate credit reports, but getting them corrected and up to date was important, and Consumer Attorneys helped get that done.

16 January 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Rob! We're happy that we were able to get your credit reports fixed and improve your credit score. Thanks for leaving a review!

Rated 5 out of 5 stars

After being denied job after job due to…

After being denied job after job due to inaccurate background checks, I was left frustrated and confused. How could I find work if I kept being denied because of false information on my consumer reports? So, what did I do? I contacted Consumer Attorneys and worked with Dawn McCraw to get these inaccuracies corrected. Dawn went beyond just fixing my inaccuracies; she even contacted other credit reporting agencies to ensure they would correct my background check before I applied for my current job. Thanks to Dawn's efforts, I was able to find work. As consumers, we have to stand up for our rights against these Credit Reporting Agencies. I am grateful to Consumer Attorneys for the work they did. If you’re looking for a law firm that works hard, cares for you, and gets the job done, Consumer Attorneys is the place to go

5 February 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Rashid! We're glad you had a great experience working with Dawn. She's a very talented attorney who really cares about her clients. We appreciate you taking the time to give her a shout-out and say such nice things about working with our firm.

Rated 1 out of 5 stars

Absolutely a waste of time

Absolutely a waste of time. First off, I contact this company for a case against an internet/cable company for reporting false information to a credit agency. They kept calling it a scam when I gave them clear evidence. They do the absolute bare minimum. I took this suit to another attorney and they accepted with no questions asked. The new Attorney knew how to put 2 and 2 together.

16 January 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Monesha,

We take every inquiry and every client seriously and always strive to provide best-in-class legal services. We earned our reputation as a leader in the credit reporting world through skill, diligence, and client trust. Our records show you did not sign a retainer agreement with our firm, so you were never a client. However, we conducted a lengthy and detailed investigation to clarify the facts and determine if and how our firm could assist you, remaining prompt, responsive, thorough, and persistent throughout.

You contacted us on Oct. 30, 2023, via online chat. We discussed the basic facts and followed up with a voicemail and phone call the very next day (Oct. 31, 2023), in which we requested copies of your credit reports. Our intake specialist stated that sometimes debt collection schemes are actually advanced scams. (Ruling out that you were being targeted for a scam is due diligence on our part and appropriately protective of you.) During the month of November, we spoke with you twice and also followed up with you via voicemails, text messages, and emails on five separate occasions, but you didn’t provide your credit reports until Nov. 30, 2023. Immediately after receiving and reviewing the reports, we joined you in a phone call to the collection agency (on Dec. 1, 2023) to request debt verification documents. We followed up with you four times throughout December and early January to see if you’d received anything from the debt collectors, but we didn’t receive a response from you until January 5, 2024. You confirmed that you hadn’t received the debt verification and that the account still didn’t appear on your credit reports. Despite this, one of our attorneys still devised a strategy to try to help you, and we requested additional documentation, but you stopped engaging altogether.

Notably, since it’s our policy to never bill anyone for out-of-pocket expenses, we never sought nor received money for the time, energy, and effort we put into your situation. While we believe unfailingly in the skill, dedication, and professionalism of our lawyers and legal staff, we can’t do it alone. Representing someone in a matter that directly impacts them is a shared commitment. We’re happy to hear that you worked with someone to resolve your situation.

All the best,

Consumer Attorneys PLC

Rated 5 out of 5 stars

My experience with them was 100%…

My experience with them was 100% amazing. They made sure to explain everything to me and worked very fast and efficiently with me and I would recommend them to anyone looking to work with them. You will not regret it!

20 December 2023
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Erynn! We appreciate you leaving a great review. Thank you!

Rated 1 out of 5 stars

This "business" is a joke

A fourth grader could do a better job. Here's why: they have these intake consultants that cannot collect accurate assessments (even after you put it in writing and spell it out). They harassed me for weeks to make an appointment, only to learn they had me mixed up with another client and sent the other client's sensitive information to me. They text, call, and email you nonstop. I was always polite and professional until I had enough today. Stay away from a service that can't keep client information confidential. I'm sure the poor client whose information was given to me (more than once) would not appreciate his personal records and details shared. The attorneys that I did eventually speak with were not very helpful or knowledgeable. After working with this business for months, I get an email today (that actually was my information) and it confirmed they never understood the facts to begin with. They CANNOT HANDLE complex situations.

12 December 2023
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Sky,

We’re sorry to hear you had a negative experience dealing with a consumer protection issue. That sounds incredibly frustrating. We pride ourselves on taking a client-centered approach and operating within the highest parameters of legal ethics and professionalism. Our Compliance Team carefully reviewed all available information, and we don’t have any record that aligns with the problems you experienced. If you’d like to follow up with us directly, please reach out to the lawyer you were working with to provide additional information. Then, our Compliance Team can identify the matter and look at what went wrong from your perspective. We embrace reflection and growth as core values. There are also several law firms with similar names so it may be a mix-up. Whether or not we hear from you, we hope you find a resolution to your consumer protection concerns.

All the best,
Consumer Attorneys PLC

Rated 5 out of 5 stars

Working with consumer attorneys was a breeze!

Working with consumer attorneys was a breeze from start to finish. They were prompt, thorough,and communicated well throughout the entire process. My attorneys James worked diligently to get me the compensation I deserved. I highly recommend him to handle complex issues involving the fair credit reporting act.

9 November 2023
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Wednesday B! We're glad to hear you found the process easy and enjoyed working with James. He's a fantastic attorney. Thank you for leaving a review!

Rated 5 out of 5 stars

Excellent Experience with Consumer Attorneys

This is the second time I have used Consumer Attorneys assistance and both times, I have had nothing but an excellent experience. They are thorough, knowledgeable, and will do everything they can to assist you with your needs. I had a case where my court case had been sold..yes sold... to outside companies... that information had not been updated and was showing up on my background checks for when I applied for jobs and/or getting housing. Incorrect information was preventing me from getting jobs and housing. I am so grateful that Consumer Attorneys was here to help me get this corrected as it affects many areas of my life. I would definitely recommend using this company. Thank you again to everyone at Consumer Attorneys!

1 March 2023
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Jeff! You're absolutely right that consumer reporting errors can negatively impact many areas of life. We always like hearing from people we've helped after experiencing something like that. Thank you for taking the time to leave a review! We appreciate you.

Show reviews in all languages. (169 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look