Contact Solar Reviews 

1,345
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, from sales to installation, for providing excellent service and clear communication throughout the process. Many highlight the ease and efficiency of the entire experience, noting that the company handles everything smoothly from initial contact to final installation and post-install support, making their transition to solar energy simple and trouble-free. However, some customers noted issues with communication, experiencing delays in updates or information regarding installation plans, and a few also felt post-installation support was lacking, with difficulties getting help for inverter adjustments or correct tariff information. Additionally, some reviewers mentioned minor problems during installation, such as scaffolding delays, property damage, or installers leaving mess and handprints on panels.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professional and friendly... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the professional and friendly... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction with the helpful,... See more

User experience

People report positive experiences with user experience, describing the overall process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience from start to finish. I knew I wanted to maximise how many panels we could fit on the roof, needed advice on battery size which they were happy to provide. Very knowledgeable... See more

Company replied

Rated 5 out of 5 stars

Contact made the whole process very easy and felt reasured the whole way through with no pressure selling. System was very competitive with quick install dates and information easy to understand... See more

Company replied

Rated 5 out of 5 stars

I didn’t know who to approach for a quote on solar panels. There are so many ads you see these days! I contacted my Energy Co, EDF, who recommended Contact Solar. A great experience from start to fini... See more

Company replied

Rated 5 out of 5 stars

From my first point of contact to. Completion was excellent. Once I accepted the quote. (There was no forceful sales) everything run smoothly . Surveyor was great. Scaffolding guys great, Ele... See more

Company replied


Company details

  1. #17 of 32 best companies in Solar Energy Contractor
  2. #12 of 14 best companies in Electrical installation service
  3. #21 of 43 best companies in Energy Equipment and Solutions
  4. #14 of 37 best companies in Green energy supplier
  5. #24 of 54 best companies in Solar Energy Company
  6. #20 of 45 best companies in Solar energy equipment supplier

About Contact Solar

Written by the company

We are Contact Solar, part of the EDF Group. We're a trusted solar panel and battery storage experts providing end-to-end solar PV installations across the UK.

Why Contact Solar?

  • 🤗 Which? Trusted Traders
  • 🤩 Highest Trustpilot & Google reviews in the UK
  • 🇬🇧 Nationwide coverage
  • 💸 10,000+ happy customers
  • 🥷 Instant online prices
  • ⌛ Over 12 years trading
  • 😇 Leading UK customer service
  • 🚀 Lifetime support promise
  • 0️⃣ 0% deposit - pay when installed

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,345)

480 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had my solar panels and…

I have had my solar panels and batteries for 5years now and they are the best investment i have ever made the after care you get is second to none i want to give praise to all the staff very professional polite and extremely helpful a special thank you to jack for being especially kind

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Contact Solar

The Contact Solar team were great. They fitted the solar system quickly and even went into the crawl space, under the house, to run the main cable, so it is out of sight. The installation was completed to a high standard and they left the property tidy, with no mess for me to clean up. I will certainly be recommending Contact Solar in the future.

9 April 2026
Rated 3 out of 5 stars

the administrative side of the company… is pretty poor it is like the NHS where to make it look like there is a small queue they pass you from one dept to another

the administrative side of the company leaves a lot to be desired, questions asked or dates requested had a tendency to be passed from one dept to another which obviously extended the time , however the fitment team were very good, that said after a few issues they did reduce the cost by £400. However now i am trying to log onto the system and the sunsynk app is a absolute nightmare, it states i am registered but then it states i am not when i request a password reset. then it locked me out for trying to much. i now have to wait till 14 april for a online helper...it is the 10th

10 April 2026
Rated 4 out of 5 stars

Contact solar hybrid solar installation

Very good system and App, prompt installation and good follow up, quite a lot of info which is to be expected but might benefit from simplification, check sheet or emails that contain history and follow a single trail, all in all I’m happy with the whole system

10 April 2026
Rated 5 out of 5 stars

Professional installation and great after sales support

I never fail to be impressed by how helpful the support team is. I’m so pleased we chose Contact Solar to instal our solar panels and battery. It was a very professional installation and now I find that professionalism and responsiveness extends to your support service. Just brilliant - as a consumer I couldn’t be more pleased.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Damage caused to property

Can't fault the solar panels but the scaffolding company they used caused considerable damage to my property. They assured me it would be remedied but over 2 months later and I am still chasing. Regretting using this company now as it's becoming a major headache.

2 April 2026
Unprompted review
Rated 4 out of 5 stars

Good workmanship

Good workmanship from a very pleasant team. A pity they had to come back to finish the job when they forgot two PV panels and the bird protection. They would have got 5 stars

27 March 2026
Rated 5 out of 5 stars

We had a training session with Jack

We had a training session with Jack, who was very experienced, helpful and supportive. Answered our questions and explained things well. We are very pleased we went to contact solar for our full solar system, very positive experience.

30 March 2026
Unprompted review

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