ContactsDirect Reviews 3,299

On March 8, 2026, I placed an order for contact lenses, and my card was charged immediately. After two weeks passed with no updates or communication, I was forced to contact customer service to inquire about the status of my order. Only then was I informed that the item was out of stock until April 27, 2026—information that was never proactively communicated to me.

The lack of transparency and failure to notify customers of such a significant delay is unacceptable. As a result, I canceled the order and received a confirmation email. Despite this, my refund has still not been processed.

When I followed up again, I was told the refund had been “delayed” and would need to be manually entered, requiring an additional 3 to 10 business days. This continued delay in returning my funds—after already holding my money for weeks—is unreasonable.

At this point, I am without contact lenses and out $367. This situation reflects extremely poor customer service, lack of communication, and mishandling of customer funds. This has been the worst experience I have had with any contact lens retailer.

If this issue is not resolved promptly, I will have no choice but to pursue further action, including disputing the charge with my bank and filing formal complaints.

Easy to navigate website, and great pricing. Great customer service and contacts arrived quicker than promised.

Nice fast shipping and a great price on my contact lenses

I wear contacts for about 2-3 weeks, not once a month. I usually order 6 boxes of each eye power from previous suppliers. When I ordered from Contacts Direct I was told that I could only order 2 boxes of each eye power at a time. Now I will have to reorder in less than a year instead of over 2 years.

It was easy to order online. I was able to use my insurance. I received the contacts sooner than I expected.

Customer service rep was very kind, helpful, and resourceful in resolving a shipping error made on my end. She made my experience fast and seamless. Thank you!

Did all online which was easy and also got additional 20% discount on a special promotion. Received my contacts quickly

Easy - shipping was FAST!

The ordering experience was very easy and my product arrived very quickly.

Great customer service only complaint is shipping packaging was very poor. Light cardboard box was smashed , not heavy enough

You did not charge a "handling fee" which is often added at the end of the purchase by other vendors.

Reordering my previous prescription was super simple with the saved prescription quickening the process even more. Price was significantly better than the local optometrist's office, and the 1-year supply discount helped even more.

Easy to order and apply insurance discount. Shipping was free and fast

I've been ordering from Contacts Direct for awhile now. The whole ordering process is easy and they ship out very quickly. I recommend them over any other online retailer for contacts.

Much easier than going to the optometrist's office, much more affordable w/o insurance, I believe about it was around 75-100 dollars cheaper for two weekly boxes of 27, and that was w/o the 30% off I was given. I didn't have a copy of my prescription but there is an option for you to have Contacts Direct reach out to your eye doctor for you. I just placed the order, so it is still possible for an issue to arise but pending the contacts arriving at my doorstep everything about this process is superior and I only wish I did it sooner

quick response time and pretty good delivery wait time

Amazing prices and super fast shipping. I will always be back to get my contacts here!

Fair price up front instead of advertising cheap and then adding a huge “processing fee.”

I love Contacts Direct. Easy to order. Got my contacts quickly and at a great price.