ContactsDirect Reviews 3,299

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 792 reviews, reviewers had a great experience with this company. Customers consistently praise the easy ordering process, competitive pricing, and efficient delivery service. Many people find the prices to be the best available, often allowing them to use insurance benefits for significant savings. The quick shipping and timely arrival of orders are frequently highlighted as positive aspects of their experience. However, some people were dissatisfied with aspects of customer contact and product delivery. A few customers reported issues with orders not arriving, or experiencing delays without proper communication. There were also instances where customers found it difficult to reach customer service, or encountered problems with prescription verification and incorrect product shipments.

What people talk about most

Order

People report positive experiences with order. Many customers found the ordering process easy, quick, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast processing and quick... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers praise the ease and speed of obtaining contacts, with... See more

Price

Customers consistently note positive experiences with price. Many reviewers found prices to be very... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers are satisfied, praising the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good to deal with on the phone - James Patterson did an excellent job walking me thru uploading my photo & emailing it to Contacts Direct; super patient man. Please tell him I said that! :) He also... See more

Company replied

Rated 5 out of 5 stars

I was worried when I clicked re-order without updating to the current prescription values that I was going to be sent the wrong contacts. I contacted customer service through email who told me that i... See more

Company replied

Rated 5 out of 5 stars

This company is amazing! The customer service is absolutely topnotch! The agents were kind and patient with me and resolved my issue and got my contacts to me quickly! I will NEVER use any other servi... See more

Rated 5 out of 5 stars

Very pleased with the experience,was able to use my insurance and it even cost less than when I used LensCrafters. I tried 4 times to order the same contacts from LensCrafters and they kicked my presc... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Order quality contact lenses online with or without insurance benefits with ContactsDirect. Shop today and receive free shipping with any order of contact lenses.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

It's really convenient to use your…

It's really convenient to use your vision benefits and get discounts to make everything more affordable. The shipping is fast. You have options to pay over time with different payment options such as PayPal.

9 April 2026
ContactsDirect logo

Reply from ContactsDirect

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Fast processing

Fast processing, fast delivery & website easy to use

14 April 2026
ContactsDirect logo

Reply from ContactsDirect

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Great Service

The representative was very helpful and made this process easy. My contact lenses arrived quickly, and this was a hassle free order!

21 April 2026
ContactsDirect logo

Reply from ContactsDirect

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

Site kept crashing and I had to enter…

Site kept crashing and I had to enter payment information ten plus times for it to work. Won’t shop here again!

21 April 2026
Unprompted review
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Reply from ContactsDirect

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com

Rated 5 out of 5 stars

Contacts were affordable

Contacts were affordable. I didn't need a large supply and they had different package sizes available. They validated my prescription with the doctor and the contacts arrived pretty fast.

5 April 2026
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Reply from ContactsDirect

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Fast and Easy

Fast and Easy, took my insurance

21 April 2026
ContactsDirect logo

Reply from ContactsDirect

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

You need to keep customer inform of…

You need to keep customer inform of when product shipped all tracking information

20 April 2026
ContactsDirect logo

Reply from ContactsDirect

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com

Rated 5 out of 5 stars

Excellent!

I have been purchasing my contacts through Contacts Direct for years. The savings are great and I cannot say enough about the service. I place my order and in 4 days I have my contacts. I am kept up to date when my order is received, when the order is being processed and when they have shipped.
I do check pricing on other sites and my doctors office, however, Contacts Direct always has the better price.
I highly recommend Contacts Direct!

19 April 2026
Rated 5 out of 5 stars

Excellent customer service

I made a mistake on my order and the customer service individual was great. She cancelled my order and allowed me to use my discount on the new order. In fact, she gave me a better discount and I ended up making a much larger order. Thank you.

19 April 2026
Rated 1 out of 5 stars

Disappointed

I’ve always ordered my contacts from you. Unfortunately, this time my order was canceled twice. The second time, I even ordered with a person so she could verify that the order would be processed. It was still canceled. The reason stated was that the order did not match my Rx although it did—even confirmed by the support person. I went elsewhere to get my contacts without issue.

13 April 2026
ContactsDirect logo

Reply from ContactsDirect

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com

Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy. The price was affordable and I received my contacts earlier than I expected. I will definitely be purchasing my contacts from here moving forward.

18 April 2026

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