Contactually Reviews 

Contactually went out of business in 2022.
At first, they simply weren't taking new clients, then at the end of March in 2022, they closed their doors.

A PSA to all real estate brokers out there who may be shopping for a new CRM. DO NOT USE CONTACTUALLY!
I signed up for Contactually last year and have been pretty happy with it since then. . . Until I noticed that I was missing some of the older notes for my clients. I reached out to Contactually and they explained that their system only allows the saving of 50 notes/contact. Uhh, WHAT?! And one email thread containing 10 responses counts as 10 "notes". So as I add new notes for clients I'm nurturing, my oldest (and arguably most important) notes about first contact, conversations, and initial interactions with clients will be automatically erased from the system. . . I'm paying $50+/month for this garbage!?
Compass is going to be thrilled when they find out they bought a CRM company with such a HUGE, fundamental flaw. . .

I used to love this program! Then, they started offered some other features for additional money (cool!). But if you didn't use the credits you purchased quickly (forcing you to buy more credits) they "expired." Right? Are we talking about a CRM or avocados? How would they expire? And OK, fine, let them expire I guess and refund the money back to the user, right? Wrong. Contactually is an F- from a customer service point of view as well. I'll be canceling my account out of principal and would advise that anyone considering this platform read all of the fine print before signing up.

I love Contactually overall. It's my favorite CRM and I find myself consistently coming back to it... It makes lead follow-up and maintaining relationships a breeze... HOWEVER...

There are a few bugs in the system that have been there for at least a year now... The team is working on it but that doesn't change the fact that there are still bugs in the system.

Very easy to use and get organized. Love the buckets to separate and the tags to put into categorizes. The templates on here are easy to read and send to clients to keep in touch.

Great CRM for my real estate business and helping me manage contacts, leads, and follow ups. A must have

Great tool to keep in touch with your network and you are in control of the frequency. The daily reminder just forces you to stay on track.

I have only been using it for a few weeks now, but it definitely lives up to the hype. It makes follow-up so seamless and shows you how to create lasting relationships with your database.

We love Contactually as we can access it from any computer any where in the world! Great CMS! Highly recommend!

Very happy with using the database so far. Had been looking for a good contact management system for over 3 years now and the very first time I used Contactually I knew it was worth the wait and exactly what I was looking for.

I love the interface, the simplicity of it. Its intelligent in finding extra info on my contacts through their email to know more about them, would definitely recommend to anyone doing commercial real estate or any other field as well.

I have had non-stop issues with Contactually since starting. I've already invested HOURS of my time to excel document importing, creating templates, creating programs, etc. so it's hard to leave right away - but I'm looking at other options.

The site is slow, especially on the contact page - and it's not an issue with my network connection. The history of what I've done is limited, such as viewing emails and where I've sent them. When I tried to email multiple buckets at once I experienced what I deem as a devastating issue where the email didn't send an attachment to about 150 of my most important referral-contacts. This may affect how they view me as a professional, and potentially negatively impact my business and my income. AND the issue happened while using Chrome, which is the browser I HAVE to use with Contactually.

ALL this would be better if I could get service faster but instead I just get blanket emails saying that you "care" and "appreciate me" as a customer. If you care and appreciate me please call me when i'm having issues or allow me to speak with somebody IMMEDIATELY and get my issue fixed. Not just some random customer service agent in India who takes notes on behalf of somebody who can actually help and delays. I have zero problem with outsourced service but I need help FAST and I need questions answered. Your service is NOT worth anywhere close to the amount that I've paid and the time that I've spent.

As a solo-entrepreneur, I have been seeking a CRM system that is easy and just right for me to keep up on leads. Contactually does that and more. I love it!

Probably one of the best CRM's out there right now. Not complicated, very intuitive.

Just too expensive to expand to teams. Going to Hubspot. It's free.

We are just beginning our journey with Contactually but so far I am impressed with the user friendly aspects of the site. Navigating has been far easier than a previous site we were using.

Contactually is my go-to CRM for my business and as a tool for my business coaching clients. Excellent functionality and ease-of-use that just keeps getting better!

I've been using Contactually for a month now and it has already paid for itself. Excellent. It's never been easier for me to do my follow up. I love that it is linked to my gmail and reminds me to follow up with people I would otherwise would have overlooked.

I really like using Contactually it has help me stay in touch with past and new clients and to get listings from past clients as well.

it's very simple to use, the only things i don't like about it is that it doesn't automatically log phone calls and text messages outside of the contactually platform, which is a fairly big deal to me. otherwise it's great,

Excellent platform to keep in touch with your clients and contacts in general.