Shuttle Pro 2. Used it to control Cubase for years. Worked fine. Then, when installing Win11, their old installer would not work. New installer does not have a Cubase preset. FAQ tells me to import se... See more
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If your wanting window blinds then look no further than CONTOUR BLINDS. They are a standard of workmanship was brilliant. The quality was fantastic n the price was brilliant n very competitive. Very p... See more
The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... See more
Company replied
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... See more
Company details
Written by the company
Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.
Contact info
Nyropsgade 39-43, 1., 1602, Copenhagen V, Denmark
- +4520270227
- info@contour-design.co.uk
- contour-design.co.uk
3.1
Average
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mouse not recognized on Mac Catalina
Answered my question. Response was quick.
20 July 2020
Unprompted review
Reply from Contour Design
Hi Jeff,
Thank you for the positive feedback.
Sincerely Regitze
Contour Design Nordic
Very quick to respond
Very quick to respond, with helpful information. One star off for not providing a link
16 July 2020
Unprompted review
Reply from Contour Design
Dear Sham,
Thank you for the kind feedback.
Sincerely Regitze
Contour Design Nordic
Very helpful with my faulty keyboard
Very helpful with my faulty keyboard. Replaced without any hassle.
13 July 2020
Unprompted review
Reply from Contour Design
Dear Diane,
Thank you for the kind feedback.
We are happy to help.
Sincerely Regitze
Contour Design Nordic
Excellent service
Excellent service, support, and explanation of reasoning behind advice given.
Thank you.
11 July 2020
Unprompted review
Reply from Contour Design
Dear Rob,
Thank you for the kind feedback.
We are happy to help.
Sincerely Regitze
Contour Design Nordic
Got respons and a guide to clean the…
Got respons and a guide to clean the rollermouse. Still it does not work.
29 June 2020
Unprompted review
Reply from Contour Design
Hi Per,
Thank you for your feedback. It does not sound optimal that your product does not work. I hope you will contact us again on info@contour-design.com, so we can fix the issue.
Best regards,
Mette, Contour Design Nordic
very, very good customer service
very, very good customer service - quick and easy with speedy results. Sadly the new part did not resolve the issue \I\ had but that was not down to the customer service which could not be better
29 June 2020
Unprompted review
Reply from Contour Design
Hi Linda,
Thank you so much for your positive feedback.
I am sorry that the new part didn't resolve the problem though.
Regards, Mette, Contour Design Nordic
Contour Design was prompt and addressed…
Contour Design was prompt and addressed my problem readily.
26 June 2020
Unprompted review
Reply from Contour Design
Hi Gloria,
Thank you for your positive feedback.
Regards,
Mette, Contour Design Nordic
Solved the problem in first attempt.
20 June 2020
Unprompted review
Reply from Contour Design
Hi Tom,
Thank you for your positive feedback.
Regards, Mette, Contour Design Nordic
Shuttle Pro v2 - Awesome bit of kit!
Excellent product in the Contour Shuttle Pro v2
Great interface allowing custom button/actions for individual programs which is really easy to set up - just click the button and the settings appear ready for any tweaks.
19 June 2020
Unprompted review
Reply from Contour Design
Hi Rich,
Thank you for your kind words. We are so happy that you like the Shuttle Pro V2 - and you find it easy to set up!
Regards,
Mette, Contour Design Nordic
Thoroughly recommended
A great product which I enjoy using and really great communications from the technical team. Thoroughly recommended on all counts.
16 June 2020
Unprompted review
Reply from Contour Design
Hi Paul,
Thank you for your positive feedback.
Regards,
Mette, Contour Design Nordic
Didn’t work for me
Didn’t work for me. Support was not helpful. Returned the item.
13 June 2020
Unprompted review
Reply from Contour Design
Hi Reign Audio,
I can only apologize for the support you have had. Hope you have found another ergonomic solution that did work for you.
Regards,
Mette, Contour Design Nordic
Appreciate it's lockdown and less staff…
Appreciate it's lockdown and less staff available, but didn't even get an automated email reply to my query which was never resolved anyway. Shame as the product is good.
9 June 2020
Unprompted review
Reply from Contour Design
Hi Alex,
I am so sorry that you had to experience this. Due to Covid-19 it has been tough times 😔
Can you please try to send your query again to info@contour-design.com and we can look into it. And thank you for the kind words about the product.
Regards,
Mette, Contour Design Nordic
I had an initial response but as my…
I had an initial response but as my problem wasn't solved and I replied saying so, it would have been nice to have had some further help.
3 June 2020
Unprompted review
Reply from Contour Design
Hi Suzanne,
I am so sorry that you had this experience. Can you please try to email us again on info@contour-design.com, and we can look into your problem again.
Regards,
Mette, Contour Design Nordic
Never replied my inquiry (later I got a response)
Never replied my inquiry
Edit: Later on I did get an answer and managed to place an order. Thus I’ll update my review.
28 May 2020
Unprompted review
Reply from Contour Design
Hi Cesar,
I am very sorry that you have never received an answer. Can you please send your inquiry again to info@contour-design.com - and we will follow up asap.
Regards,
Mette, Contour Design Nordic
Superb service!
The service from start to finish is superb! Highly recommended!
19 May 2020
Unprompted review
Reply from Contour Design
Hi Steve,
Thank you so much for the very nice review! We do our best!
Regards,
Mette, Contour Design Nordic
Great service.
18 May 2020
Unprompted review
Reply from Contour Design
Hi,
Thank you for the positive response :-)
Greetings,
Mette, Contour Design Nordic
Very responsive and helpful company.
Very responsive and helpful company.
I purchased a Shuttle Pro V2 and quality and interface exceed my expectations for video and audio editing
18 May 2020
Unprompted review
Reply from Contour Design
Hi Andrew,
Thank you for the kind words. We are so happy that the Shuttle Pro V2 is helping you editing faster.
Greetings,
Mette, Contour Design Nordic
Fast and customer-friendly response
14 May 2020
Unprompted review
Reply from Contour Design
Hi Stanley,
Thank you for your positive feedback.
Greetings,
Mette, Contour Design Nordic
Contour deisgn are a shining example of…
Contour deisgn are a shining example of how to to technical support - if you can achieve what you are trying to, they just appologise and say so. Then offer a couple of work arounds admitting it is not ideal, but may help.
From my point of view - no time wasted trying to work out how to do something that can't be done. Also they were very positive about hearng about any solution I might (and subsequentlydid) find.
Hopefully theu will add the functionality I was looking for, but they made no promises as to if or when.
Good honest support.
4 May 2020
Unprompted review
Reply from Contour Design
Hi DrRich,
Thank you for taking the time to write such positive review. And that you have suggestions for improvements.
Greetings,
Mette, Contour Design Nordic
excellent customer service experience
27 April 2020
Unprompted review
Reply from Contour Design
Hi Joao,
Thank you for your feedback, we are happy to help.
Sincerely Regitze
Contour Design Nordic
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