Great bed at very good value for money. Instructions not clearest, but I did manage to put it together single handedly (79 year old female). Would have helped to have stickers indication headboard scr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Retailer of premium hand made and quality UK Manufactured contract beds. specialising in beds for: Hotels, B&Bs, Student accommodation, Boarding, ,schools ,Holiday camps, Hostels, HMO's & Prisons.
Contact info
Unit 1 & 2 Central Street, WF13 2LZ, West Yorkshire, United Kingdom
- 0333 533 0400
- info@contractdivanbeds.co.uk
- contractdivanbeds.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered the zip link essentials ottoman
Ordered the zip link essentials contract 1000 pocket sprung super king ottoman. Build quality is good and the mattresses are also good. Better than you might expect for the price and very comfortable with good support. Delivery was fairly prompt. Paid for assesmbly which the drivers did no problems.
No customer service contactability
Grifters.
No customer service contactability. I have an issue with my order. Emails ignored and the phone does not get answered.
Eventually answered via email, as they stated phone calls are no longer an option.
If I want to cancel I must pay 50% of cost as the production has already started (over the weekend) 😂
Not a company I would recommend.

Reply from Contract Divan Beds
Everything arrived in one delivery and…
Everything arrived in one delivery and the order was correct and nice quality. Just one star less due to some damage to a bed base (not visible when mattress is on) and, when they called to book the delivery in I did say no one would be here from 5pm as it's an office. They said they'd be here at 4pm but it was 5.30pm. My dog was seriously unwell and during a time of great stress they were calling to ask where we were so i had to come back to work.
Good quality and competitively priced.
I needed a waterproof mattress and saw this company online. The price was competitive and the service was good. The mattress was delivered in timely manner and the quality is very good. I would recommend this company.
Great communication on delivery times
Great communication on delivery times. Really pleased with the bed and headboard that we ordered. Would use this company again.
Great Service
Very happy with the bed, excellent service and kept well informed along the way.
Great bed and quick delivery to the…
Great bed and quick delivery to the bedroom. Thank you.
Great bed at very good value for money
Great bed at very good value for money. Instructions not clearest, but I did manage to put it together single handedly (79 year old female). Would have helped to have stickers indication headboard screw sockets like there were for leg sockets, but could find them by feel.
Will use this company again.
Company kept me up to date on my order.
The delivery company were friendly and efficient.
Good company . Will use them again.
I was kept up to date on the delivery of my daughter’s new mattress. The delivery company were polite, friendly and efficient.
Will definitely shop with this company again.
Beds are great
Beds are great, very substantial and well worth the money, THANK YOU for an overall good experience.
Excellent service
The bed was delivered in excellent…
The bed was delivered in excellent condition along with matching headboard. It entirely fulfilled expectations!
Communication was great prompt…
Communication was great prompt efficient and even changed delivery at the last minute thank you very much. Will return
Been trying to contact for over 3…
Been trying to contact these for over 3 weeks. Their phone number is for sales only. Their email address is a contact form, then ticket system so no way of speaking to anyone. Spent alot if money here to now not get any contact.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







