Roberto, Thank you for sharing your concerns. We understand that your experience with our service and the financing process through Affirm has left you feeling frustrated, and we take your feedback seriously.
First and foremost, we want to clarify that we are committed to honesty and transparency in all our client interactions. We Are NOT doing business as fanbasis.com, they are an independent payment processor that we previously used to accept card transactions. Affirm is Also NOT Our financial Broker, they are a financing company that works with fanbasis.com directly. Also We would like to Clarify That We are NOT a foreign telemarketing company, we are US based marketing & growth partner Operating as Contractor Clicks LLC
Our team has indeed issued a full refund for the service you purchased, and we have records confirming this transaction. However, the process involving the financing company is separate from our business. While we have issued the refund on our end, any additional considerations with Affirm, the financing provider you selected, must be addressed with them directly.
We would also like to note that all terms were given to you prior to signing up. Our initial meeting was at the start of June and we didn't onboard you until late July. There was a 30 day period of our team going through the application from affirm with you & we had sent the link to you in June
Regarding the financing terms, the agreement with Affirm is separate and controlled by their policies and terms, which was provided at the time of signing, in this case it was given weeks before signing. If there was any misunderstanding or unexpected outcome from that financing arrangement, we encourage you to reach out to Affirm to discuss possible resolutions directly with them, as we have no control over their financing terms, interest rates, or any loan structures.
We understand this situation has been difficult, and we are available to provide any documentation you may need for your communications with Affirm or for your records.
Please know that our goal is always to support our clients and provide solutions in good faith, and we stand by our commitment to delivering a positive client experience.
Considering This, We have since cut ties with Affirm to make sure that all of our roofing partners moving forward have a positive experience with us.
Thank you again for bringing this to our attention. We hope you find resolution with Affirm soon, and please reach out if we can assist further in any way.
Roberto, we understand that you’ve had a frustrating experience, and we value transparency in addressing any issues that arise. We’ve done our utmost to resolve your concerns, including issuing a full refund on our end and offering support with any additional questions you may have about your financing arrangement with Affirm.
In light of this, we kindly ask that you consider editing your review to reflect the actual details of the situation. Some of the statements in the review are inaccurate, and we believe a truthful representation would help other clients understand the circumstances accurately. While we’re committed to assisting our clients, please understand that knowingly posting inaccurate or defamatory statements can be harmful to our business, and we may be compelled to take legal action to protect our reputation.
Thank you for your understanding and for considering a fair reflection of your experience.