Price and product are a great value. The information was detailed and thoroughly presented. More options on material covered would be nice. Focused presentations throughout that match the PowerPoin... See more
Company replied
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Review summary
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Nothing. I just got started. You are way too early with this request. I will be working on studying during the next week or two. So far, good ideas. I don't like that the starting video didn't explain... See more
Company replied
I did encounter a few initial issues with access. I didn’t receive the course link right away and only gained entry after creating an account on the main portal and they emailed me an access link. Onc... See more
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Good Experience could only be better if they submitted course hours directly to the Licensing Board and never got to speak to a representative when I called with a question 3 times but, they answered... See more
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Company details
Written by the company
With more than 30 years of experience, Contractor Training Center (CTC) has helped over 60,000 professionals from coast to coast in construction, electrical, plumbing, HVAC, and more achieve their licensing goals. With self-paced online courses and livestream classes, we have the format to fit your learning style and schedule. In addition to exam prep, we provide application assistance to help you navigate the licensing process, continuing education to keep your credentials current, and business coaching services to support your long-term growth and success in the industry. Our mission is simple: to equip you with the tools, knowledge, and confidence to pass your exams and build a thriving career.
Access-Until-You-Pass Guarantee
Because Passing Is the Only Outcome.
We’re all in on your success. If you don’t pass your exam on the first try, we’ll extend your course access and provide extra support to help you prepare for the next attempt—at no additional cost!
Contact info
4.0
Great
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Contractor Training Center
Thank you for taking the time to leave a 4-star review and for mentioning our comprehensive training materials. We put a lot of care into making the resources detailed, well-organized, and practical, so it’s encouraging to hear that they stood out to you. We’re always looking for ways to strengthen the experience, whether that means adding more real-world examples, expanding certain sections, improving the layout, or making it even easier to find what you need. If there was anything you especially liked—or anything you feel could be clearer or more helpful—please don’t hesitate to share. Your input genuinely helps us continue improving.
Thanks again for your feedback, and if you have any questions as you work through the materials, we’re here whenever you need us. You can reach us at support@contractortrainingcenter.com or 888-858-7350
Numerous calls
Numerous calls, e-mails, and conversations regarding the ROC portion of the Prep materials. I had purchased this in the past; trying to discern what changes and prep materials were relevant went without response or assistance.
30 March 2026
Reply from Contractor Training Center
Thank you for your feedback. Our records show that we were in touch with you by both email and phone, and we’re sorry this experience was frustrating. We made several attempts to help and provide clarity around the ROC portion of the prep materials, and we understand you previously purchased the program and were trying to confirm what had changed and which materials were still relevant. We also recognize that the support you received didn’t meet your expectations within the timeframe you needed. We offered to get you into our Office Hours session so you could speak directly with an instructor, but we understand that waiting a week for the next available session wasn’t a workable timeline for you. Additionally, we sent an email on April 3rd addressing the specific items you raised regarding the Blueprints and Carpentry Building book content. I’m going to resend the email that outlines the Virginia ROC exam topics exactly as they’re listed on our website, along with the link to join the Office Hours session so you can speak directly to our instructor. We appreciate the opportunity to address your concerns and help you get back on track with your exam prep. If there’s anything I can do to make this better for you, please let me know. You can reach us at support@contractortrainingcenter.com or 888-858-7350.
Course progress lost
Course progress lost, program locking up
I have been taking a course and got 52% of the way through it. When I log back in to continue the course it said I have no courses currently. When I was finally able to log in, the module i was on is 52 minutes long at it kept freezing up requiring restarting the module.
29 March 2026
Reply from Contractor Training Center
Thank you for your feedback. After checking on our end, it appears you were logging in with a different email address than the one associated with your course enrollment. When you sign in with an alternate email, the system treats it as a separate account, which can make your courses and progress appear missing. Please log in using the email tied to your enrollment, and your course and progress should display correctly.
We also reviewed the course on our side and did not see any system-wide issues or errors indicating the course was freezing. If you continue to experience interruptions, please reach out to support with the email you enrolled with so we can take a closer look at your specific account. Our team is ready to help! You can reach us at support@contractortrainingcenter.com or 888-858-7350.
Horrible
Horrible . O spent 3 hours and the course locked up when it was time to go to the survey. So I spent 3 hours spent 30 bucks and have no certificate
1 April 2026
Reply from Contractor Training Center
I’m sorry you ran into issues at the survey step. I understand how frustrating that would feel after spending 3 hours and paying for the course. We checked on our end, and we’re not seeing anything that indicates the course locked up on our side. We can also see that you did complete the course, and your certificate of completion is showing in your account. You can log back into your portal to access your certificate of completion. I will also personally email you a copy of your certificate with it attached so you have it right away. If you need anything at all or have questions down the road, give us a call at 888-858-7350. We’re here for you! You can also email us at support@contractortrainingcenter.com
I was having trouble with my login and…
I was having trouble with my login and I called the customer service and they got me taken care of and I asked about the payment method and the lady said she could get me to the sales person and he got my courses set up for me to pay for them thanks
31 March 2026
Reply from Contractor Training Center
Thank you for the five-star review! We’re glad our customer service team was able to get your login issue resolved quickly and connect you with sales to set up your courses and payment plan. If you need anything else as you get started—access help, course guidance, or study support—please reach out anytime at support@contractortrainingcenter.com or 888-585-7350.
—Contractor Training Center
Staff is helpful and efficient
Staff is helpful and efficient. Every course has been easy to navigate and effective. Theresa was an AMAZING rep to work with. She ensured every need was met, questions were answered, and I knew my next steps so I wouldn't get caught off guard.
31 March 2026
Unprompted review
Reply from Contractor Training Center
Thank you so much for the 5-star review and for taking the time to share your experience! We're truly happy to hear you found our staff helpful and efficient, and that the courses have been easy to navigate and effective.
Customer service is always my top priority, so it genuinely means a lot to know you felt supported throughout the process, had your questions answered clearly, and felt confident about your next steps without any surprises. I’m grateful I could help make things smooth and straightforward for you.
If anything comes up as you continue your courses—or if you ever need clarification, guidance, or support—please don’t hesitate to reach out. We’re always here for you. 888-858-7350 or support@contractortrainingcenter.com. Our team is ready to help!
Thank you!!!!
30 March 2026
Reply from Contractor Training Center
Thank you so much for your 5-star review and for taking a moment to leave your message. We truly appreciate it. We’re glad to hear you had a positive experience with the course, and we hope it supported you in meeting your continuing education goals with clear, practical, and easy-to-follow content. Thanks again for learning with us—we look forward to supporting you in your next course. If you need anything in the future or have any questions, you can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!
Fast Delivery and Legit Service
We just received the book and haven’t fully gone through it yet, but first impressions are great. Shipping was very fast—we received it within a couple of days. The process was smooth, and the company seems professional and legitimate. Excited to start using the material.
30 March 2026
Reply from Contractor Training Center
Thanks so much for the 5-star review! We truly appreciate you taking a moment to share your experience with us. It’s great to hear that your first impressions are so positive, and we’re especially glad everything arrived quickly and in good shape.
Our goal is to make every step—from placing the order to delivery—simple, clear, and reliable, so it means a lot to know that came through on your end. Whenever you get a chance to fully dive into the material, we hope it meets your expectations. And if you have any questions at all while you’re going through it—whether it’s about getting started, using the content effectively, or anything else—please don’t hesitate to reach out. We’re always happy to help, and we’re grateful for your support! 888-858-7350 or support@contractortrainingcenter.com. We're always happy to help!
The lessons are straight to the point
I am thankful that you guys have a variety of lessons. I always find date the suit my busy schedule. Your lessons are straight to point and easy to follow along. Thank you.
27 March 2026
Reply from Contractor Training Center
Thank you so much for the 5-star review! We appreciate you taking the time to share your experience. We’re especially happy to hear that the variety of lessons has been helpful for you and that you’re able to find class dates that work with your busy schedule. Making training accessible and flexible is really important to us, so it means a lot to know the scheduling options are working well for you. Our goal is to keep everything clear, organized, and practical so you can stay engaged and confident as you move through each topic without feeling overwhelmed. Thank you again for choosing us. If you need anything at all or have questions down the road, give us a call at 888-858-7350. You can also email us at support@contractortrainingcenter.com
The material was easy to read and the…
The material was easy to read and the test was easy to understand
28 March 2026
Reply from Contractor Training Center
Thank you so much for the 5-star review! We’re really happy to hear that you found the material easy to read and that the test was clear and easy to understand. Our goal is to make the learning process straightforward and stress-free, so it means a lot to know the course and exam format worked well for you. We truly appreciate you taking the time to leave feedback, and we’re glad we could help make your experience a positive one! If you need anything in the future or have any questions, you can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!
My knowledge come from listening and on the job training and hands on experience
Knowledge is power when you learn a trade
40 years and still going
Work is relaxing-to unfold the blueprints
And work with brothers and sisters in the trade /awesome
26 March 2026
Reply from Contractor Training Center
Thank you for the review and the kind words. We completely agree—knowledge is power, and there’s a special kind of pride that comes from learning a trade, reading the blueprints, and putting in quality work the right way. It’s also one of the best parts of the job to be surrounded by good brothers and sisters in the trade and share that sense of teamwork and craft We truly appreciate you taking the time to share your experience. If there’s anything we could have done differently to earn that extra star and make it a 5-star experience for you, we’d genuinely love to hear your feedback. Your input helps us improve and serve everyone better. You can reach out at 888-858-7350 or support@contractortrainingcenter.com. Our team is ready to help!
THIS IS NOT PRETESTING LIKE IT SAID
I DID NOT GET WHAT I THOUGHT WAS PRE TESTING THAT WOULD BE LIKE THE ACTUAL TESTING I WILL BE TAKING. IT WAS A BUNCH OF VIDEOS THAT REALLY GAVE ME ANY INFORMATION WHAT SO EVER AND I PAID $250 FOR NONSENSE.
26 March 2026
Reply from Contractor Training Center
Thank you for your feedback. We did receive your email, and it looks like you’re currently viewing the Pre-Assessment, which is a short 5-question sample designed to show students the format of the actual practice exam. The full practice exam is directly below the Pre-Assessment.
In addition, below the assessment you’ll also see quizzes organized by book, and the complete practice exam is located below those quizzes as well. For reference, the ICC G13 full practice exam contains 80 questions, and you can take it unlimited times during your access period.
I also sent you an email offering to walk you through the modules step-by-step so you can easily locate the quizzes and full practice exam. If you’d like, reply to that email I sent over and I will be happy to walk you through.
support@contractortrainingcenter.com
888-858-7350
Very detailed and informative content
Very detailed and informative content. Good practice questions and explaining where to find them in the reference books.
25 March 2026
Reply from Contractor Training Center
Thank you for taking the time to leave a 4-star review! We're really happy to hear you found the content detailed, clear, and informative. It’s great that the practice questions were useful, and especially that the directions on where to locate them in the reference books helped make studying and reviewing more efficient. I appreciate your feedback and support, and I’m glad the material is helping you feel more prepared and confident. Should you need any assistance at any time, don’t hesitate to reach out at 888-858-7350 or support@contractortrainingcenter.com. Our team is ready to help!
Reply from Contractor Training Center
Thank you for the 5 stars! We're happy to hear that the class was easy to follow and to the point. We appreciate you taking the time to share your positive experience! If you ever have any questions or need assistance in the future, please feel free to call us at 888-858-7350 or email us at support@contractortrainingcenter.com. We’re always happy to help.
OUTSTANDING Client Service
This company provides outstanding client support and really cares about there reputation. Great service and amazing follow-through.
24 March 2026
Unprompted review
Reply from Contractor Training Center
Thank you so much for the kind words and the 5 stars! We truly appreciate you taking the time to share your experience. Providing outstanding customer support is extremely important to us, and we work hard to deliver great service and consistent follow-through every step of the way. We also make it a priority to guide our students from start to finish, staying available and responsive throughout every stage. Thanks again for your trust—we look forward to helping you anytime you need us. Feel free to call us at 888-858-7350 or email us at support@contractortrainingcenter.com. We’re always happy to help.
Great product. Just started but really like it so far
👍🏻 great product so far. Makes a lot of sense but I have just started.
23 March 2026
Reply from Contractor Training Center
Thanks so much for the great review! We’re really glad to hear it’s already making sense and that you’re enjoying it so far—especially since you’re just getting started. The early days are all about getting comfortable and building momentum, so if anything is unclear or you’d like a quick pointer on what to do next, please reach out anytime. We’re here to help and want to make sure you get the best experience possible as you continue. You can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!
Questionable follow up ...
The gal I spoke with did a great job figuring out what I needed. However I haven't been contacted to activate training nor have I been contacted to fix my password issue. Disappointed in the follow up.
23 March 2026
Reply from Contractor Training Center
Thank you for the feedback, and we’re sorry the follow-up fell short. We’re glad the team member you spoke with was able to help.
Our system automatically emails the course invite once your purchase is processed, but it can sometimes land in your spam/junk folder. We understand how frustrating delays and password issues can be. I’m going to personally reach out by phone to make sure you’re fully set up and have access to your course. You can always reach us at 888-858-7350 or support@contractortrainingcenter.com. Our team is ready to help!
Reply from Contractor Training Center
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear you had a very great experience—especially knowing it’s been consistently positive for you. Your continued support means a lot to our team, and it motivates us to keep delivering the best service possible. Should you need any assistance at any time, don’t hesitate to reach out at 888-858-7350 or support@contractortrainingcenter.com. Our team is ready to help!
Above and beyond service
Teresa went above and beyond, she took the time to do the research and call me back with an answer that left me more than happy. Will definitely recommend this company to friends who are looking to use this type of service. Give her a promotion please.
3 March 2026
Unprompted review
Reply from Contractor Training Center
Thank you so much for the wonderful 5-star review! I truly appreciate you taking the time to share this. I’m glad I could help by looking into everything and following up with an answer that left you happy. We genuinely value our customers and always strive to provide the kind of support and service you deserve. Thank you as well for recommending our company to your friends—it means a lot. If you ever need anything in the future, please don’t hesitate to reach out. 888-858-7350 or support@contractortrainingcenter.com. Our team is ready to help!
Easy to order from and arrived in a…
Easy to order from and arrived in a timely fashion!
16 March 2026
Reply from Contractor Training Center
Thank you so much for the 5-star review! We’re glad ordering was easy and that your order arrived quickly. We really appreciate your support and hope to serve you again soon. If you need anything in the future or have any questions, you can reach us at support@contractortrainingcenter.com or 888-858-7350.
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