ConveyancingHome Limited Reviews 

424
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and dedication, often highlighting specific team members for their excellent support. The service is consistently described as seamless, stress-free, and efficient, making complex processes much easier for users. Many people appreciate the clear, consistent, and prompt communication, noting that they were kept well-informed and received quick responses to their inquiries. However, some customers also noted significant issues with communication, describing it as slow, non-existent, or lacking proactive updates, leading to repeated chasing for information. A few other people also felt that the service was disappointing due to repeated errors, lack of attention to detail, and unfulfilled promises, with some experiencing considerable delays and stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Consumers generally report positive experiences with response times, highlighting brilliant communication and... See more

User experience

Users describe positive interactions with the overall experience, often highlighting it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just completed on my property with Gemma and her team. Their communication was brilliant, and they kept me updated at every step. The property had no deeds and needed extra administration. Gemma han... See more

Rated 5 out of 5 stars

I can't recommend ConveyancingHome enough! We had quotes from 3 different solicitors for our sale and purchase and took the risk of going with the most affordable - it paid off! Kayleigh was brilliant... See more

Rated 5 out of 5 stars

Our experience was superb from start to finish thanks to Tara and her team! Tara kept us up to date throughout the whole process and was so quick to sort our first time purchase, she explained everyth... See more

Rated 5 out of 5 stars

I have worked with Mark Higginson at Conveyancing Home on quite a few cases. He is one of, if not the best solicitor I work with in terms of communication and follow up updates. He keeps not only the... See more


Company details

  1. Property lawyer

Written by the company

We streamline the property transaction process, providing efficient, reliable and stress-free conveyancing services nationwide. Specialist, qualified and licensed conveyancers Review progress at your convenience Latest technology, available nationwide


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

424 reviews

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1-star

No recent history of asking for reviews

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Typically replies within 24 hours

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4.7

All reviews

(424)

194 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I have never experienced so much stress with this company and they were not even our solicitors.
The whole process would have been far more simpler if they had responded in good time and been honest about the process not only to us but to their own client. We got told off for expecting a quick sale even though they told their client who was our buyer that everything was in order. When our draft contract was sent it was ignored for the first 6 weeks, they lied about searches as I had confirmation from LA that they had been done and sent back 10 days prior! Radio silence was common and we would often had to get our estate agent to contact the buyer, who would chase ConveyancingHome for an update. The final straw was when we were asked if 4th June was agreeable to complete - only to find out out that funds were not ready nor did they have all relevant signed paperwork, this was no fault of our buyer just total unprofessional working of one individual, finally exchanged at 11am on Tuesday and still on day of completion stress levels were raised as they final monies took for ever - apparently they were sent and they hadn’t been, we completed at 3pm whilst driving to our new home. Never ever use this company, like someone else commented I think they are looking at the commission instead of the people and lives involved - moving house can be made a lot less stressful that it needs to be. Absolutely shocking !😮
CONVEYANCING HOME your response to me just proves what I said in my first review. I may not of been a client of your directly but indirectly I was in the chain of the client you represented, regardless of being a client or not, you are not a professional company and caused myself and your client unnecessary stress.

6 June 2026
Unprompted review
ConveyancingHome Limited logo

Reply from ConveyancingHome Limited

Dear Joanne. We note from your first sentence that you are not a client of this company. We are sorry that your move was stressful but we cannot comment on your transaction when we did not represent you. Best wishes.

Rated 5 out of 5 stars

Was recommended by "Your Move" about…

Was recommended by "Your Move" about Conveyancing Home. So i decided to go ahead with them.3/4 way through my sale I got an email to inform me my Team Leader had left that was dealing with my Sale. I must admit it put me in a bit of a panic mode but i had no need to worry. Carly Team Leader from Leeds phoned me with an update she and her team were taking over. I had no need to worry they were on the ball it was like they had handled my sale from day one. They emailed any querys i had asap. Answered all telephone enquiry when i rang. And kept me updated with everything. I have moved several times over the years and never had exceptional 5* service like they have done for me. I would recommend them Highly to anyone FIRST CLSSS SERVICE i even used them for my purchase as well they were that good.thank you Carly,Cheryl and team you all made me feel relaxed.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Mark and Hannah were excellent…

Mark and Hannah were excellent throughout the buying process! I am first time buyer and their guidance was great and they were very helpful in what is a daunting process! Thank you again and I definitely recommend ConveyancingHome!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Kayleigh and Ashwin at CH far exceeded…

Kayleigh and Ashwin at CH far exceeded any expectations we may have had for our solicitors. Emails and calls were answered immediately, work was thorough, communication and updates were constant. Our sales progressors told us that Kayleigh was the best solicitor they had ever worked with.

We had a really rough house buying journey after being gazumped, and Kayleigh was so kind, reassuring and helpful through everything. After finally finding a (much better) house and completing last week, we were so thrilled with her service that we sent flowers and chocolates as a gesture of thanks. If we ever move again we wouldn’t consider hiring anyone else. In the meantime we will be recommending her to everyone we can think of.

Excellent. Thanks a million.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We used ConveyancingHome for our recent sale.
We were appointed Jenny & her team but mostly dealt with Babita.
Babita was professional, efficient & polite. Communication was always consistent, emails & telephone calls dealt with promptly & we were kept fully informed at all times during the sale process. Thank you to Jenny & to Babita.

22 May 2026
Unprompted review
Rated 2 out of 5 stars

Impersonal, confusing and inefficient (except Hamaad)

I've just completed on a house with this company. While the completion time wasn't excessively over the predicted number of weeks (it took 20 weeks compared to the predicted 16 weeks), I am not happy with this service in general.

The communication, especially from higher executives like Gemma Murphy, often felt hurried and confusing, usually sent with either spelling/grammar errors, with delays or only answering part of my queries. Evidence, such as for the Source of Funds analysis, was requested in irregular, partial manners. This made the process feel like a wild goose chase with zero oversight for me of what was expected of me. It is my impression that this company attempts to handle too many clients for its capacity in order to secure higher profit margins, resulting in reduced quality for its clients.

One beacon of light at this company is Hamaad Butt. While also restricted by the companies inefficient internal processes and systems, he provided what felt to me like a personal, caring service to the best of his ability. Often he would put extra effort in to find answers to the many questions I had, and at one point I realised that to get answers quickly, I was better off calling Hamaad rather than emailing. He seemed to genuinely care in providing a good service, which brought this review from a 1-star to a 2-star.

24 May 2026
Unprompted review
ConveyancingHome Limited logo

Reply from ConveyancingHome Limited

Dear Joep. Thankyou for your comments. We will take on board your views. We would like to thank you for your kind words about Hamaad. Unfortunately often source of funds information requests are not always able to be dealt with on one phase and can often require review and further enquiries throughout a transaction. We do endeavour to provide a quality service for our clients and we are sorry if you felt we fell short on this occasion. Best wishes

Rated 5 out of 5 stars

Lucy Clayton of Conveyancing Home Ltd…

Lucy Clayton of Conveyancing Home Ltd handled the purchase of our property. She handled the whole process with Express professionalism and real expertise. I initially felt she was taking too long but she never compromised nor succumb to my pressure but followed the due process in the most thorough manner. She really did a very good job. My wife and I are grateful for the high standard quality service delivery by Lucy. We shall always recommend Conveyancing Home Ltd to whoever wants to purchase or sell a property.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We had Jennifer as our solicitor and she handled our purchase brilliantly. Very reliable through the whole process and helped us complete buying our first home.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This company helped me and my partner a great deal while buying our first home, they where always on the ball, very quick and professional and always helped us if we had any questions. Would highly recommend to anyone buying a home.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Kayleigh Team

I’m fortunate to work with Kayleigh and Aishwin on a daily basis but having now experienced their service on a more personal level, I couldn’t be happier. Kayleigh and Aishwin consistently go above and beyond. Thank you for looking after us and exchanging on our first home, you're the best!!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Mark H and team genuinely helped me through

Mark H and his team genuinely helped me get through a really stressful few months whilst buying my house. Mark is very friendly, always returned my phone calls and emails, kept me updated throughout. I would not hesitate to use this company again and can highly recommend.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

Kayleigh and her team were fantastic from the start of the purchase right to the end. Every question I asked was answered near enough immediately, I was updated immediately at every single step, and any legal wording I didn't fully understand was simplified. As a first time buyer I could not thank and recommend them enough, as it made me a lot more confident that the purchase would go through smoothly as I knew I had a good team looking after me.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Claire was fantastic throughout our house purchase. She was professional, responsive, and kept everything moving smoothly from start to finish. Her communication was clear and reassuring, and she made what could have been a stressful process feel straightforward. We really appreciated all her hard work and would highly recommend her services.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

With what was an unusual property

With what was an unusual property, Mark and the team at conveyancinghome Ltd handle the sale with expert knowledge and great communication, this made the whole process smooth and worry free. 5stars for Trustpilot and 10/10 from me

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

Outstanding service!
Eve our solicitor and Ameilia her assistant were super helpful.
Eve went out of her way to keep us updated with the sale.
Thank you
Julie &Jackie

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service throughout my house purchase. Jennifer and her team were professional, thorough, and handled everything carefully from start to finish. Their attention to detail gave me confidence that everything was being dealt with properly. I would happily recommend them to anyone buying a property.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service from start…

Absolutely appalling service from start to finish.

My offer on a property was accepted in January, and we are now in May with the entire chain ready to exchange - yet the only consistent thing throughout this process has been the complete lack of communication, urgency, and professionalism from this firm.

At every single stage, I have had to chase for updates myself. Not once was I proactively informed about progress, outstanding matters, or next steps. Calls were repeatedly promised and never returned. Emails raising concerns were ignored entirely.

The problems started when my estate agent asked whether I had signed documents that I had never even received. After chasing, I was told they had been posted - yet nothing arrived for over a week. Only after further chasing were the documents finally emailed for me to print myself.

I returned signed scans the same day and posted the originals a couple of days after, which were delivered to the office the following day. Despite this, I was later told they had not had time to review them because other exchanges were taking priority. It seems they are taking on a lot more work than what they can effectively handle.

On multiple occasions I was promised updates or callbacks that simply never happened.

Most concerning was being contacted and warned about supposed upcoming works on the property that I would allegedly be financially liable for - yet no details could be provided regarding the works, costs, or timelines. I was then sent documents dated July 2025 relating to works that, after I investigated myself with the estate agents and sellers, had already been completed and paid for last year. This caused completely unnecessary stress and demonstrated a serious lack of due diligence before alarming a client with inaccurate information.

At this stage, the rest of the chain is waiting solely on my solicitor. After months of delays, constant chasing, poor communication, and misinformation, I can honestly say this has been one of the most frustrating professional service experiences I have ever dealt with.

I would not recommend this firm to anyone purchasing a property if you expect communication, efficiency, or basic client care.

6 May 2026
Unprompted review
ConveyancingHome Limited logo

Reply from ConveyancingHome Limited

Dear Abbie
Thank you for taking the time to share your feedback. We are sorry to read about your experience and the frustration this has caused.
Leasehold transactions, particularly for flats, frequently involve delays while we await information from the landlord’s agents and the separate management company. Where this information is provided early or upfront, it can significantly speed up the process and help clarify any payments due. The average timescale for a leasehold transaction can run into several months, especially where there is a chain involved, and we generally only issue documentation for signature once the necessary information is available.
We will look into the matters you have raised. Please contact us directly at customercare@conveyancinghome.co.uk so we can investigate your file properly. We often share your frustration when responses from third parties are slow in arriving.
We appreciate you bringing this to our attention.
Regards

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