Cooker Hood Filters Reviews 

210
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the incredibly helpful support team that expertly identifies hard-to-find appliance parts. Many consumers note that the online ordering process is smooth and that replacement items fit their specific household appliances perfectly. However, some customers also noted occasional issues with incorrect products being shipped or unexpected delays in postal delivery times. A few reviewers were openly dissatisfied when asked to return incorrect items or when they encountered unhelpful support team interactions. These individuals expressed frustration regarding problem resolution and overall communication quality during their specific purchase experiences.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion. While many customers praise... See more

Customer service

Clients share positive opinions on customer service, highlighting swift and helpful responses from the... See more

Service

People report positive experiences with service, highlighting efficient assistance and helpful staff over the... See more

Delivery service

Consumers find the delivery service to be efficient and satisfactory. Reviewers consistently highlight rapid... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful assistance with finding correct... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got off to a bit of a rocky start as the filters which were supposed to fit my extractor fan didn’t! However, customer service bent over backwards to help me out - sorting out the right sized ones for... See more

Rated 5 out of 5 stars

All round great customer service and product was exactly what I needed. Delivery was quick and the customer service team are quick to reply on issues. The product was far cheaper than anywhere els... See more

Rated 5 out of 5 stars

I was unsure as to what filter I required as the model was not listed. After emailing, I had a very quick response where I was asked questions regarding the existing filter. Where upon they were able... See more

Rated 5 out of 5 stars

Brilliant service, so helpful. Couldn’t find compatible filters for my new cooker hood anywhere as manufacturers had gone bust, but the customer service team helped me find ones that fit. Couldn’t rec... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(210)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service all the way

Posted a question on their website re a potential purchase. Said they would respomd within 24 hrs. Well, they exceeded that easily & responded within an hour. Got great help from a lady called Karen. She confirmed the correct part I needed. I placed the order & it was received 2 days later. Absolutley brilliant service. Parts now fitted. Would definitely use this company again.

23 April 2021
Unprompted review
Rated 5 out of 5 stars

TOP QUALITY !!

Got an accurate and fast respinse for my queries from kurtis who matched the hood reference to the correct product. He did not try and oversell me a product i did not need.

I ordered thursday, delivered on saturday morning. Perfect fit.

I highly recomend this companyand i would stay away from ship it appliances who gave me a terrible experience.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Great service

My first order was wrong size, our fault, so I returned the items and have already received a refund. I was impressed that they did not just said return the items, get refund and leave it at that. They seemed keen to assist and find the right item for us which they did. Great advise, service and very efficient. Well done, a lot of suppliers can take a leave out of their book.

23 June 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Ultra quick response to e-mail queries. Items ordered and sent on Monday and here before lunchtime on Tuesday (the £2 extra for next day is worth it). No missing or 'out of stock' parts. And everything fitted correctly unlike the bodged bits the previous owner had used to fit filters and light covers.

Simple effective website to find your model and filter and even better you automatically get suggested other items for that model making it simple to add odd bits like light covers
Cannot recommend them highly enough

16 June 2020
Unprompted review
Rated 5 out of 5 stars

I damaged both of my filters trying to…

I damaged both of my filters trying to clean them, sent an enquiry in online with the product code And received a response within 5 minutes directing me to a replacement. Excellent communication - made life very easy for me

Thank you

2 June 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company.
I used a different company that I was recommended and I was not at all happy with them. They had sent the wrong cooker hood filter and there was no way of contacting them. The item was completely wrong so I was unable to use it.
I looked on Google and found Cooker Hood Filters- who have been great! I ordered my parts online easily, each item had lots of information and I could find the exact parts by using the product codes. I paid and received a confirmation email. I received emails letting me know about my delivery and tracking of package. Delivery was fast. Once I had received it I got another email asking if everything was ok with my order and contact details if I needed to discuss my order or any concerns.
I got the correct parts and it was half the price of the other company!
Really please with my service

18 May 2020
Unprompted review
Rated 5 out of 5 stars

If your looking for a new cooker filter…

If your looking for a new cooker filter then look no further. I initially ordered the wrong product. I returned this easily enough and was then given some advice on the correct one I needed, which promptly arrived and is now leaving us with a nice odour free kitchen

5 May 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional customer and delivery service

I cannot praise the customer service enough. Firstly, I was delighted to find someone who actually supplied what I was looking for and then, after a mis-measurement on my part that necessitated a return of the part, received the correct item within a matter of days. Considering the times in which we're living (this is being written during the pandemic of 2020), the customer service from Cooker Hood Filters has been exceptional and I would not hesitate to recommend the company to as many people as possible. I should also commend Royal Mail for their part in these transactions - they are also providing wonderful service

4 May 2020
Unprompted review
Rated 1 out of 5 stars

Customer disservice!

I placed an order in error, my bad I agree, but I contacted them immediately, within 5 minutes and informed that I was too late as the item had already been picked and dispatched.
Consequently I would have to pay postage if I chose to return it without recompense for original postage. and to add insult to injury, told this was part of their excellent customer service!
I would call it customer disservice and so will never use them again so beware... you have been warned!!!

30 April 2020
Unprompted review
Cooker Hood Filters logo

Reply from Cooker Hood Filters

Dear David,

Firstly I would like to apologise for your negative experience with ordering from us.

We dispatch all in stock orders quickly to ensure customers receive their order as soon as possible. In this case, we could not cancel your order in time as it had already been dispatched.

You can return your order back for free with our returns label, but due to the coronavirus pandemic please take your time and stay safe.

If you wish to discuss further please contact us on support@cookerhoodfilters.co.uk :)

Rated 1 out of 5 stars

I entered my hood details and ordered…

I entered my hood details and ordered the corresponding filters. When i came to fit them i discovered that they were wrong, it would appear that CHF Ltd do not stock the correct filter for my hood and would not take them back because 14 days had passed since delivery.

29 April 2020
Unprompted review
Cooker Hood Filters logo

Reply from Cooker Hood Filters

Dear David,

Firstly I would like to apologise for your negative experience with ordering from us.

We have had some past customers who wish to return their order after a few years, if you have recently placed an order with us in the last few weeks please contact us on support@cookerhoodfilters.co.uk and we will help you return your order :)

Rated 5 out of 5 stars

Excellent customer service !

Excellent customer service ! Very helpful staff particularly Kurtis who was extremely quick in responding and sourcing the part that I needed. I had been searching for this part for years and believed that it would be impossible to obtain as my extractor fan was already 20 years old. Delivery was prompt and as the part ordered was very fragile it arrived in extremely secure packaging.

Will definitely use this company again. Top class !

22 April 2020
Unprompted review
Rated 5 out of 5 stars

Who knew?!

Who knew?! I was thinking I would need to replace my cooker hood when I discovered this amazing website. Difuser, bulbs, filters etc all easily ordered and replaced myself, a bit(!) of a clean and it looks like I have a new hood. Impressed with ease of navigation of website to find correct parts,which once ordered arrived quickly.

7 March 2020
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong cooker filter for…

I ordered the wrong cooker filter for my cooker hood. I emailed customer services they were a great help managed to find me the correct one to buy and easy to return the incorrect ones. Kurtis was a great help highly recommend!! Thanks again

27 February 2020
Unprompted review
Rated 5 out of 5 stars

Great help and great customer service

Great help and great customer service. Cannot recommend enough.
The very kind person I spoke to (Kurtis) was the only person able to help me find the correct filters for my cooker hood.
Bought the hood from Argos yet they couldn't help with the filters. It's a Bush hood so contacted Bush, they were unable to help with the filters... Searched online with the model number we needed and it doesn't exist.. Eventually got through to Kurtis, with super speedy email responses, and within about 3 emails he found exactly what we needed. The filters arrived quickly, fitted easily and now we know which filters we will need in the future.
Thank you very much!

24 February 2020
Unprompted review

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