Placed an order and never received it. Was hard to get a response once payment was made. Never got a tracking number or expected delivery date. DO NOT USE!!!!!
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had bought from coolchems for about 2 years, everything just always went splendid. Then they changed owners almost two years ago and they lifted me off a 500E order!!! Fake parcel tracking, fake d... See more
Eve from Coolchems: This message belongs to the user named AnnekeValmein: We operate our email daily don’t hesitate to contact us anytime when it’s necessary. Your ordered package is delayed b... See more
Update: It took nearly 4 months, but my order did arrive. Changed to 5 stars because even though this one was extremely late it still arrived which gives them a flawless arrival record. Ordered fro... See more
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Despite being a bit pricey..
Despite being a bit pricey... I will always order from coolchems because I am able to trust that I will get the product in a consistant, reliable, safe, Sublcle manner that has never let me down in packaging issues, content or any of the typical problems otherwise Stressful when ordering these items. Discreet. No damaged or spilled contail the Shipping-until covid-nias always very fast. They are a well-rou business you can trust with your $.
I got my produckt earlier…
I got my produckt earlier than it should come. Thoug Im not sure about this chrystalline powder. It's not so effective.
Amazingly great experience
Amazingly great experience. I love this site!!!!
I've never had a bad experience with…
I've never had a bad experience with CoolChems. Always had great products and never had a problem with receiving packages in the states.
This is one of the best companies I…
This is one of the best companies I have dealt with on the internet. Their customer service and integrity are top notch. Communications is always fast and courteous. Excellent team of people.
Everytime ive ordered from coolchems…
Everytime ive ordered from coolchems theyve always came through and they hace great customer service. What more would you want
Great product
Great product, and excellent service. Eve is a great communicator and keeps me up to date on all my orders. If you order over seas it takes a little longer to get it, but it's coming you just have to account for the long travel time.
Coolchems..
Coolchems... is by far the most reliable and honest company out there. I live in the US and i have always gotten my orders. If your looking for a legitimate vendor this company is it. I give them a 10 on there products a 10 on shipping and a 10 on communication. They are the best of the best. Thanks coolchems you guys rock.
* From Vermont *
By far the best product and customer…
By far the best product and customer service there is out there Ive tried other places that were cheaper n lost quality so i continue to come back to coolchems for the best product n service
I have used cool chems now for 3 1/2…
I have used cool chems now for 3 1/2 years quality dependability every time yeah. Yeah my last order took forever but it in fact still shows up thanks to their customer service for being patient with me as I was doing my best with them.
This is by far the most reliable and…
This is by far the most reliable and customer service oriented vendor. You will not be sorry you chose them. I've ordered from a few different vendors and coolchems is always the top in my opinion. I've ordered ten times in the last three years and only one didn't arrive and that was probably a customs issue. They even replaced the order I didn't get when I purchased again so I never lost a dime. The quality is the absolute best. Eve, Andy, and Jane have always been prompt and courteous in their responses to my emails and have never left me hanging. I ordered in May and that one took about 50 days because of the pandemic but this last one I ordered at the end of July took only 13 days. Corona virus has shipping slowed a bit but that's not coolchems doing. This vendor is the best.
my GO TO rc vendor
right now you can expect delivery time delays going as long as 2 months but your package will arrive. been using them for years. always great!
This company has the highest quality…
This company has the highest quality research chemicals, best customer service and is very dependable. They are easy to work with in every aspect and very professional with their customers. Thank you CC, your the best even in difficult times around the globe!
still top notch!
Been using CC for over 3 years and they have yet to fail. Having a few hard to source chems is valuable these days. I've never lost an order(shipped Spain to the US). They are pricey but it's worth paying for proper service and accuracy. Right up there with ChemStory(RIP).
Excellent and reliable service
Excellent and reliable service. I've been a customer of Coolchems for several years. I've always found them very helpful and my orders arrive in good time, usually in a few days, even during the present coronavirus difficulties. I highly recommend them
First time doing business with the…
First time doing business with the company and everything went great. Will be doing more in the future
First impressions
Paying a premium is one thing but then the very first order never came.
Cool.
Avoid unless you are a fool like myself
Contacted cool chem was guaranteed delivery and tracking, tracking showed nothing contacted them after delivery date had passed, was told it has been put on hold in Germany, need to get a electronic prescription, paid for that, now are saying to pay extra for something else didn't understand emailed back to get a proper clarification of what they meant no reply.
Avoid and don't end up spending almost a $1000 like myself.
Eve from Coolchems:
Eve from Coolchems:
This message belongs to the user named AnnekeValmein:
We operate our email daily don’t hesitate to contact us anytime when it’s necessary. Your ordered package is delayed by the covid 19 situation but our delivery time is getting better and the average delivery is 14 days now. Please contact us for more information about your package.
Eve
This company is legit 100%
This company is legit 100%. Shipping took a long time but is understandable with the situation of COVID-19 happening. Product is Top shelf. And Company was always in communiction with me. Responded to all my emails. totally would recommend Coolchems to everyone...........
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