Cool Key West Reviews 

247
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local staff members for being exceptionally friendly, professional, and incredibly helpful throughout the entire rental process. People truly love exploring the scenic area using clean, well-maintained electric vehicles that make getting around effortless and fun. Some reviewers were not happy with the location, mentioning that it was somewhat difficult to find after disembarking or that check-in lines were long. Despite these minor logistical hurdles during arrival, consumers still found the overall service remarkably smooth, convenient, and thoroughly enjoyable from start to finish.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that employees are friendly,... See more

User experience

Customers had positive experiences with user experience, highlighting quick check-ins, helpful staff, and a... See more

Service

Consumers find service to be positive, highlighting that picking up and dropping off was very smooth.... See more

Product

Clients share positive opinions on product, highlighting that the golf carts are clean, well-maintained, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience renting a golf cart! The entire process was easy in and easy out … no hassle, no waiting around, just smooth and efficient from start to finish. The staff was incredibly... See more

Rated 5 out of 5 stars

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. T... See more

Rated 5 out of 5 stars

Even with reservations, the check-in line was out the door, so please bring your patience with you as the two guys behind the counter are doing their best to get you in and out the door and into your... See more

Rated 5 out of 5 stars

We shared a golf cart with another couple and loved riding around key west checking out bars and shops and time at the beach. The front desk was super accommodating to us adding additional time on our... See more


Company details

  1. Tour Agent
  2. also in
  3. Boat tour agency
  4. Bus tour agency
  5. Sightseeing Tour Agency
  6. Tourist Information Centre

Written by the company

Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(247)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Staff was great

Staff was great, seats were comfortable, boarding was easy and access to RR and food was good. My only complaint is this is a 4 hour trip, one way, and no internet?

25 January 2026
Rated 2 out of 5 stars

I thought I was on the rental web site…

I thought I was on the rental web site not this web site when renting a eZgo. Slimey when my bill came in $7.60 hiher than the invoice at the EZgo rental. Could have been more transparent in the process by letting me know up front. Instead I had to spend my time calling the rental shop to inquire about the difference

24 January 2026
Rated 5 out of 5 stars

Enjoy a fun day carting around Key West!

Even with reservations, the check-in line was out the door, so please bring your patience with you as the two guys behind the counter are doing their best to get you in and out the door and into your cart as quickly as possible. My electric car rental was so much fun! Best time ever in Key West!

26 January 2026
Rated 5 out of 5 stars

FUN!

Prebooked and prepaid for our golf cart. The friendly customer svc reps got us in and out within minutes. The carts are clean and well maintained. Super fun driving around key west. Will definitely rent again.

24 January 2026
Rated 5 out of 5 stars

Excellent service

Just super friendly staff that worked with me even bieng late to my time. And just a nice smooth process. And good clean equipment.

8 January 2026
Rated 5 out of 5 stars

Great experience

The team was helpful and courteous. We enjoyed our golf cart and the ease with which we were able to get around Key West. We will rent from here the next time, as well.

23 November 2025
Rated 5 out of 5 stars

We had an amazing experience renting an…

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. The cart was clean, well-maintained, and drove smoothly, making it perfect for our group. The staff was friendly, professional, and made the rental process quick and easy. Picking up and dropping off the cart was seamless, and it allowed us to see so much of Key West in such a short time. Highly recommend this rental to anyone visiting the area!

17 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look