I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
As usual ... perfect. Product as described, quick delivery, good pricing. Nothing to complain about.
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Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more
Company details
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
190K reviews
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Fantastic experience
Fantastic experience! Coolshop is constantly improving and having great prices :) 1000% recommended!
19 February 2026
Reply from Coolshop
Hello Jose,
Thank you very much for your amazing review!
We really appreciate that you take your time to write such a nice review. We are very happy that you find our webshop to be improving and having good prices. We value this a lot!😊
Thank you for your recommendation and i hope to see you again soon.
Best Regards,
Sarah
Coolshop Support Team
Reply from Coolshop
Hi Beenu,
Thank you very much for your reply.
We’re very happy to hear that your order arrived quickly and on time. That’s something we truly appreciate, and we’re glad the delivery met your expectations.
Best regards,
Kristine
Coolshop Trustpilot Team
I was so excited to get a steering…
I was so excited to get a steering wheel which isn’t available at my location so i ordered it here on cool shop and I opened the package expecting to see a steering wheel BUT saw a litter box for CATS that’s not even CLOSE to what I ordered
17 February 2026
Unprompted review
Reply from Coolshop
Hello Gabriel,
Thank you for your review.
I am very sorry to hear that you have received the wrong product, instead of your expected delivery! This is of course not optimal, and we need to find a solution for this.
I have asked for some more information so that we can get in touch with you and find out.
We look forward to hearing from you and apologize for the inconvenience.
Kind regards,
Freya
Coolshop Support Team
The original TV series 'Roots' arrived…
The original TV series 'Roots' arrived in a nice compact plastic box & all 3 disks look in perfect condition. The reason I'm rating you just 3 stars is because the disks won't play on my blue ray player.
Although clearly aimed for the European market, they must use another format. Have decided to keep the disks, because have discovered that there are a number of multi format blue ray players now on the market. To my knowledge you did not tell potential customers of this likely problem which is a mistake.
12 February 2026
Reply from Coolshop
Hello Julian,
Thank you for your review.
I am happy to hear that you are satisfied with the delivery of you order. We appreciate this.
As for the problem with the Blu-Ray player, we would like to take a look at this. I have sent you an email in hopes that you will elaborate on the matter.
I look forward to hearing from you!
Best Regards,
Sarah
Coolshop Support Team
Plenty of good offers and a huge selection
Plenty of good offers and a huge selection of movies and other stuff. Many items that are pretty difficult to find somewhere else. I have bought from them many times and I am very happy. I can recommend them warmly!
14 February 2026
Reply from Coolshop
Hello Laukki😊
Thank you so much for your review! Great to hear that you enjoy our many good offers and huge selection of movies and other items, including those that are hard to find elsewhere. We’re glad you’re happy with your purchases and really appreciate your warm recommendation!
Kind regards
Rita
Coolshop Support Team
Exactly as described great price and…
Exactly as described great price and quick delivery very happy with purchase all went smoothly
15 February 2026
Reply from Coolshop
Hello Danarch,
Thank you so much for your review! 😊
We’re thrilled to hear that everything went smoothly, and that you’re happy with the accurate description, great price, and quick delivery.
Best regards,
Rita
Coolshop Support Team
Be careful if You are not from DK
That shop operates in Poland in .pl domain, having AI translated descriptions which in the first place are really short and misleading. I didnt receive the product I expected to have basing on the description and photos. All things translated but contact with support is in english, and as expected they dont care. Not worth to return that from Poland to wherever it was sent
11 February 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you for sharing your experience — and I’m sorry to hear that the product did not meet your expectations. I understand how frustrating it is when descriptions or translations are unclear, especially when ordering from another country.
We do operate in several markets, and while product descriptions are translated, they should of course still be accurate and not misleading. That’s something we take seriously.
I’ve sent a request for more information so we can look into your specific order and see what happened. If there has been an error in the description or listing, we want to review it properly and find a fair solution for you.
Best regards,
Søren
Coolshop Trustpilot Team
quick delivery
11 February 2026
Reply from Coolshop
Hello Muhammad,
Thank you for your review! We’re happy to hear you experienced quick delivery 😀
Best regards
Rita
Coolshop Support Team
I ordered three blu rays from this cool…
I ordered three blu rays from this cool shop site in the past two months and after my third purchase my order was lost during shipping, ive been jumping through hoops for the last week trying to get a refund and they claim according to customer services that ive received my refund when i haven't, ive had no email confirming my refund..but customer services tell me ive received which i haven't...AVOID THIS SITE AT ALL COSTS......
4 February 2026
Unprompted review
Reply from Coolshop
Hi Matt,
Thank you very much for your review.
We sincerely apologize for the experience you have had in connection with your order and refund – this is certainly not the situation we want for our customers.
When it comes to lost shipments, there are unfortunately several steps in the process that we need to clarify before we can close the case, and this can in some instances take longer than expected. However, we apologize if the communication along the way has not been clear or satisfactory.
I have therefore requested additional information from you so we can clarify the situation and find a proper solution as soon as possible.
We look forward to hearing from you.
Kind regards,
Kristine
Coolshop Trustpilot Team
Came with the wrong type of plug
Came with the wrong type of plug, so now we’re having to have it re-plugged and we don’t know if it’s gonna be alright to plug into the UK so yeah not very impressed by that
8 February 2026
Reply from Coolshop
Hi Caroline,
Thank you very much for your review.
We sincerely apologize for this situation – this is of course not a good experience, and we completely understand the uncertainty it creates when you now have to have it re-plugged and are unsure whether it will work properly in the UK.
I have therefore sent you an email so we can look into the matter and resolve it in the best possible way.
We look forward to hearing from you.
Kind regards,
Kristine
Coolshop Trustpilot Team
Ordered a Kindle and it was delivered…
Ordered a Kindle and it was delivered very quickly.
17 January 2026
Reply from Coolshop
Hello Alex,
Thank you for your review! We’re happy to hear that your Kindle was delivered very quickly 😀
Best regards
Rita
Coolshop Support Team
Reply from Coolshop
Hello 😀
Thank you for your review! We’re happy to hear you experienced quick delivery, good pricing, and good products.
Best regards
Rita
Coolshop Support Team
Reply from Coolshop
Hello Micahel,
Thank you so much for your review! We’re glad to hear that you found ordering easy, and that your order was delivered on time and in good condition.
Kind regards
Rita
Coolshop Support Team
Easy to order and good delivery
I ordered some LEGO from Coolshop. It was easy to order and at a good price. The delivery was on time and well packaged.
1 February 2026
Reply from Coolshop
Hi,
Thank you very much for your review.
We’re very happy to hear that it was easy to place your order, that you found a great price, and that the delivery was both fast and securely packaged. We truly appreciate it.
We look forward to see you again.
Best regards,
Kristine
Coolshop Trustpilot Team
Very fast and reliable service
Very fast and reliable service! Was surprised how fast it was delivered considering the shop isn’t in the uk.five stars ⭐️⭐️⭐️⭐️⭐️
31 January 2026
Reply from Coolshop
Hello Dean,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you found our service fast and reliable, and that the delivery exceeded your expectations. Your five-star rating means a lot to us! ⭐️⭐️⭐️⭐️⭐️
Best regards,
Rita
Coolshop Support Team
My package was supposed to be delivered…
My package was supposed to be delivered on the 28th it's now the 30th and now the package says it will be delivered tomorrow. My package has been sitting the the same facility since the 26th with no movement. When I contacted customer service they said there's nothing they could do, well maybe they could've prevented this by using any other delivery service instead of helthjem, the absolute worst delivery service in all of Norway. I'm canceling my order and any other preorders I've had with them. Never shall I ever buy from coolshop again.
30 January 2026
Unprompted review
Reply from Coolshop
Hi Kwaesi,
Thank you very much for your review and for sharing your experience with us.
We are very sorry for the frustration you have experienced in connection with the delivery – this is of course not the experience we want to provide.
We fully understand how unsatisfactory it is when a package shows no movement for several days, as this naturally creates uncertainty.
In order to assist you in the best possible way, I have requested some additional information so we can investigate the matter further and resolve it as efficiently as possible.
We look forward to hearing from you.
Best regards,
Kristine
Coolshop Support Team
Excellent price excellent delivery…
Excellent price excellent delivery quality service
29 January 2026
Reply from Coolshop
Hi Mr Ruff,
Thank you so much for your review! 😊
We’re delighted to hear that you are satisfied with the excellent price, fast delivery, and quality of our service.
Best regards,
Rita
Coolshop Support Team
The delivery was EXTREMELY slow
27 January 2026
Reply from Coolshop
Hi Martyna,
Thank you very much for your review.
We are very sorry to hear that you experienced the delivery as extremely slow – this is of course not the experience we aim to provide.
If there is anything we can assist you with regarding your order, please do not hesitate to contact our customer service!
Kind regards
Kristine
Coolshop Support Team
Easy and straightforward ordering.
Ordered item that is quite difficult to get in the UK, it was dispatched promptly and despite very bad weather it arrived safely.
27 January 2026
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