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Coopers Home Appliances Reviews 

1,280
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Absolutely fantastic service. Most helpful, thank you Gary. From speaking with the team at Coopers to delivery in 24 hrs and I even got a discount for buying a washer dryer that was on the shop floor.... See more

Rated 5 out of 5 stars

We have used Coopers for our home appliances for nearly 30 yrs now and as ever, excellent service and competitive prices. Our kitchen designer saw the invoice and said, I quote - "wow! Those are re... See more

Rated 5 out of 5 stars

Our 10th appliance from Cooper's. You may find a slightly lower price on line (but rarely), but you will never find a comparable level of expertise and unbiased advice. Every choice has been the right... See more

Company replied

Rated 5 out of 5 stars

Washing machine. My son and I came to seek advice on buying a new machine. We were met with courtesy and helpful advice. The next day I rang to place an order. I received a follow-up phone call advisi... See more

Company replied

Company details

  1. #23 of 133 best companies in Appliance shop
  2. #34 of 188 best companies in Electronics store
  3. #16 of 136 best companies in Kitchen supply shop
  4. #2 of 7 best companies in Refrigerator Shop
  5. #2 of 18 best companies in Vacuum Cleaner Shop
  6. #4 of 14 best companies in Washing Machine & Dryer Shop

Written by the company

Coopers Home Appliances is an independent, family-run appliance retailer based in Bath, with roots dating back to 1947. For over 75 years, we’ve helped customers choose the right appliances for their homes — combining expert advice, competitive pricing and genuinely personal service. We supply a full range of kitchen and laundry appliances, working with leading brands across cooking, refrigeration, dishwashing and laundry. Whether you’re replacing a single appliance or planning a full kitchen, our experienced team takes the time to understand your needs and guide you to the best solution for your space and budget. Alongside our long-standing Bath city-centre showroom, we also operate a destination showroom just outside Bath, where customers can explore a wider range of appliances in a relaxed, hands-on environment. What sets us apart is our end-to-end service. From initial consultation through to delivery, installation and removal of old appliances, everything is handled by our own team wherever possible, allowing us to maintain high standards at every stage and ensuring customers know exactly who they’re dealing with. We’re proud of our reputation for honest advice, attention to detail and reliable after-sales support. Much of our business comes from repeat customers and personal recommendations, and we value every review as feedback that helps us continue improving our service. What you see on our website is just a sample of what we offer — we can source almost any appliance you need and are always happy to discuss options. If you’re looking for knowledgeable support, quality products and a retailer that genuinely cares about getting things right, we’d love to help.

Our service promise

Straightforward advice. Reliable support.

Straightforward advice. Reliable support.
From your first enquiry through to delivery and after-sales care, we’re committed to making things simple and stress-free. Our experienced team takes the time to understand your needs and will always offer honest advice, clear communication and dependable support.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,280)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company was friendly and efficient…

The company was friendly and efficient in ordering the appliance, after helping us select the right one for our needs.
The delivery went without a hitch

15 September 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks for your kind words. We're really glad we could help you find the right appliance and that everything went smoothly with delivery!

Rated 5 out of 5 stars

Excellent Company.

My dealings with Coopers have always been a pleasure, with particular reference to Mandi for her professionalism and efficient attitude. The delivery men also are first class, all in all a great Company.

15 September 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you so much for your lovely feedback. We're really proud to have Mandi on the team, she’ll be so pleased to get a mention! It’s also great to hear our delivery team made a good impression. We truly appreciate your continued support.

Rated 5 out of 5 stars

good knowledgable salesman

good knowledgable salesman. refreshing to talk to someone who is familiar with all the appliances and can give good advice. efficient, and a "breath of fresh air". easy to deal with.

6 September 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for the great feedback. It’s fantastic to hear you had such a positive experience, we really value having knowledgeable staff who can offer honest, helpful advice. So glad we could make things easy for you

Rated 5 out of 5 stars

Excellent service

Excellent service, quality products. We bought a washer-dryer and fridge and freezer, got great advice and personal, friendly service from Phil, who kept us updated about delivery etc. Would def use again in preference to wholly online websites.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

great service

The staff, especially Gary, were very helpful. He took the time to explain available options and clearly answered any questions I had. The delivery of my fridge-freezer went smoothly. We really appreciatetheir outstanding service!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We had amazing service and fabulous advice from Mandi. She helped us to make our choices and had great product knowledge.
Delivery arrived on time and on our selected date.
Prices were good as well.

17 July 2025
Rated 5 out of 5 stars

Brilliant service.

Delighted with the speedy, helpful and efficient service. Above all it was a joy to be able to talk to someone directly and not have to jump through endless automated hoops. I couldn't recommend Coopers more. Very many thanks.

15 July 2025
Rated 5 out of 5 stars

Our 10th appliance from Cooper's - don't look anywhere else

Our 10th appliance from Cooper's. You may find a slightly lower price on line (but rarely), but you will never find a comparable level of expertise and unbiased advice. Every choice has been the right one, delivered promptly by a lovely team, and the independent fitter they use is also excellent. We feel passionately that people should support Cooper's. If only every retailer was as professional, reliable and pleasant to deal with.

11 July 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for your excellent review. Our philosophy is to provide a complete experience from start to finish and we invest in our people to facilitate this. Glad to hear we hit the mark again.

Rated 5 out of 5 stars

To start with a human on the phone

To start with a human on the phone. Helpful advice. Delivery and installation on the appointed day. Removal of old fridge with no fuss.
Excellent.

11 July 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

We understand the benefit of face to face retailing that many people appreciate. We invest in choosing and training our people so that they are happy helping our customers in all aspects of an appliance purchase. Thank you for your kind review.

Rated 5 out of 5 stars

Great company

Great company! I browse your site often and i get good deals. for exmple, last week i bought a small refrigerator at a good discount. now i have a place to keep my drinks chilled

20 June 2025
Unprompted review
Coopers Home Appliances logo

Reply from Coopers Home Appliances

A cold drinks fridge in this current weather is a must if you ask us. We are so glad you have found our website a useful tool to help with your purchase.

Rated 5 out of 5 stars

Buying from Coopers

Bought a new dishwasher from Coopers last week. Delivered and fitted the new machine very quickly and took away the old machine too. Rapid service delivered with a smile.

19 April 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for your kind review. We aim to make the whole experience from coming into the shop to the delivery and installation of your appliance as easy as possible. A smile always helps too.

Rated 5 out of 5 stars

They really know what they are doing

Great people who really know their stuff. We are refitting a kitchen and they helped to specify the perfect combination of appliances. First rate.

19 April 2025
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Reply from Coopers Home Appliances

We aim to get to know the requirements of our customers and find the best options for their project / situation. We are glad to have hit the mark for you and thank you for your kind review.

Rated 5 out of 5 stars

Coopers Home Appliances - 5*

Visited Coopers Home Appliances in search of an oven/microwave combi and induction hob. Was greeted by Gary who took the time to explain the options to us and answered any questions we had. Gary was not at all pushy and wanted to ensure we had the information we needed to make an informed decision. We decided to go ahead with Gary’s advice and purchased Smeg appliances, both at very competitive prices. Gary recommended a local electrician who, along with the delivery guys, were extremely polite and helpful. Thanks for all your help Gary, we wouldn’t go anywhere else now and wouldn’t hesitate in recommending people to Coopers.

17 March 2025
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Reply from Coopers Home Appliances

A positive customer experience is our goal with every person who walks through the door / calls us up. Our philosophy is never to sell what we want you to have but to find the right appliances for your situation / requirements. Glad to hear Gary hit the mark with this but I am not surprised. James

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