Copland Post Reviews 272

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Copland is a scam company, if you do leaflet delivery please keep away from this company . Horrendous experience. Do not believe anything they say.

Rated 5 out of 5 stars

The new platform is very nice to use and I find their team trustworthy. I think mr William Radley has turned it around by getting rid of Folk as they often made poor decisions and the new platform is... See more

Rated 1 out of 5 stars

Absolutely terrible company! DO NOT USE! We have lost £1000's to this awful company through our business! We ordered marketing materials to be printed and delivered, they have been ignoring calls, mes... See more

Company replied

Rated 5 out of 5 stars

It was easy to order online but felt the areas a bit slow. I then get an email a few weeks later asking for my experience and to recreate my account on their new platform. Definitely worth it and sad... See more

Company details

  1. Advertising agency
  2. Design agency
  3. Direct Mail Advertising
  4. Printing shop

Written by the company

Copland Post allows you to connect with your customers in the communities you care about by sending your message directly through their doors. You can create a campaign from a collection to delivery, or start from scratch with design and printing services too. Define your audience, analyse your reports and track your deliveries live.


Contact info

3.0

Average

TrustScore 3 out of 5

272 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick and easy

So quick and easy to set up an account as a leaflet distributor. Clear and easy system to use, and excellent communication for the team.

22 June 2022
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars I would

Update: I reached out to the support email provided with no response. This is a scam, do not hire this company.

Background: I found Copland through Google - they have marvelous reviews - but unfortunately I don't think the reviews are real. I spoke with Liam at the company (Will who is listed as the head of the company on their website does not have a working email) and services that we paid for were never provided. We were told we'd receive a refund both via email and through their system but neither was done. Writing this in hopes of helping someone else who is thinking of using Copland for their services.

We're owed £5,000. Copland was meant to print and distribute 75,000 leaflets. We never received the copy of the leaflets and no leaflets were distributed. It looks as though they’ve also changed their business name after receiving poor reviews previously. The only person I was ever able to get in contact was a gentleman called Liam. This company is a scam, I do not recommend their services.

10 December 2021
Copland Post logo

Reply from Copland Post

Hi there,

Thank you for taking the time to leave us a review. We are sorry to hear that you had a negative experience with our company. We take all feedback seriously and will do our best to address any issues you may have encountered.

If you need further assistance, please visit our support website at support.coplandpost.com, where you will find a variety of resources to help resolve your issue. Alternatively, you can contact our customer support team directly by emailing support@coplandpost.com.

We value your business and appreciate your feedback. Thank you for choosing Copland Post.

Rated 1 out of 5 stars

I really hope this review saves the stress for other people

I'm quite surprised by the 5 star reviews, I haven't experienced a company quite like this before. I paid £200 for campaigns to have my leaflets distributed. When the distributors applied, and stated they wanted to be paid more (even though I don't pay them Copland do) I requested help from Copland to rectify this as it was 3 months since beginning by campaign and I still had 2000 leaflets I had paid for sat waiting to go out. Well I had about 3 emails promising me things would be sorted, they never were. The postcode was not allocated despite being told it would be, the campaign was not amended, I then stopped recieving replies.
I FINALLY after a few weeks of being completely ignored got through to Liam on the phone who very abruptly just sent me an email for a refund and stated he 'couldn't remember what my issue was' because he was so busy with other customers.
Absolutely would not recommend and I really hope this reviews saves the stress for other people considering using this company.

21 June 2022
Copland Post logo

Reply from Copland Post

Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with Copland Post was not up to your expectations. We take all customer feedback seriously and will use your comments to improve our service.

If you would like to discuss your experience further, please don't hesitate to reach out to us at support.coplandpost.com. Our team is standing by to assist you and ensure that you have a positive experience with our company.

We value your business and appreciate the opportunity to address your concerns. Thank you for bringing this to our attention.

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