Core Electronics Reviews 402

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness of delivery and the excellent condition in which products arrive, often highlighting the careful packaging. Many consumers appreciate the outstanding communication, including detailed tracking information and proactive follow-ups to ensure satisfaction. The overall service is frequently described as exceptional, with many people noting the ease of ordering and the high quality of the items received. However, some customers also noted issues with product functionality, specifically receiving a faulty item. These reviewers expressed dissatisfaction with the company's response to their concerns, feeling that their specific circumstances were not adequately addressed, leading to a negative after-sales experience.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers praise the high quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speedy delivery,... See more

Order

Consumers find order fulfillment to be a positive experience. Many reviewers praise the ease of ordering,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. All the items I've asked for, were in stock as indicated on the website, were delivered within the timeframe, and are of the expected quality. Oh, and for those who like this stuff, nic... See more

Rated 5 out of 5 stars

Fast shipping, excellent communication, and genuinely impressive service. I found a Raspberry Pi combo pack at a great price and placed an order, which was dispatched almost immediately. The confirmat... See more

Rated 5 out of 5 stars

I was really surprised how quickly my order arrived. Everything arrived undamaged and I was really impressed the way the order was packed. If only other online businesses could offer consideration lik... See more

Rated 5 out of 5 stars

I ordered a Raspberry Pi 5 from Core Electronics. The checkout and shipping were easy, delivery arrived as expected, and the price was competitive. The board itself looks great and setup was straightf... See more


Company details

  1. Electronics store

Written by the company

Core Electronics is powered by a team of makers and educators. We are a retailer for electronics in Australia including Arduino, Raspberry Pi, Sparkfun and Adafruit products. Fast shipping and support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

402 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Steer clear of this dodgy mob

Purchased a new battery for a hema as the original one was over 10 years old and wouldn’t last long when not plugged in.
Installed the new battery purchased from this crowd. This “new” battery will not hold charge at all, the unit will start up and work after about 10 mins of driving but then goes flat again after the car has been turned off.
They don’t want to know about it and have made every excuse possible.
I would have been better off keeping the old better instead of this dodgy rubbish that they have supplied.
I’m now out of pocket and without a working gps!
Steer clear of this mob!

6 December 2022
Unprompted review
Core Electronics logo

Reply from Core Electronics

Hi Dale,

Sorry to hear you’ve run into a hurdle. As noted on the product page reviews for that item, many people use the same battery to repair their GPS modules without issues.

We offered you test scenarios that would help isolate what the issue was as we were concerned by how unique the symptoms you described were compared to others. You seem to have responded to that advice with some gutter-grade sentiment, followed by this review.

Chances are there are one or more issues with your GPS module; hence your need to change the original battery in the first place. Good luck with fault finding - you’ve at least got some isolation tips from our support team.


All the best,
Graham
Founder

Rated 5 out of 5 stars

Loving our Microbit

Ordered a Microbit from Core Electronic, my daughter and I have already logged 6 hours of tutorials and having a blast. Service from Core was first class!

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Core Electronics are the BEST

I have purchased numerous times from Core, and each and every time the experience was great. They are super helpful, their prices are good, and their products and aftersales services far outpace the competition. They are my go-to when I need electronic components and single board computers.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Great website with friendly people

This website is perfectly trustable, my purchase came in quite short notice. If they have something you want it's a good place to buy it, After it had shipped they made sure to reach out and make sure it worked all ok. I would recommend buying from here.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

First time purchaser

First time purchaser, communication around order and delivery was excellent and the goods were delivered in a timely manner. Goods were also packaged very professionally.

12 October 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Great to deal with, I found them to be friendly knowledgeable, folk who took time to deal with my worries.
Goods turned up in good condition, quickly and I was well informed during the process

11 October 2021
Unprompted review
Rated 5 out of 5 stars

Very Fast Shipping

I purchased a Raspberry Pi 4B with a case and power supply. All the parts arrived the next business day, well ahead of the estimated shipping date. They purchase process was simple. I'd buy again from here.

25 September 2021
Unprompted review
Rated 5 out of 5 stars

Grt fast service

Grt fast service, top price and I think core are a worthy company to support! I'll be back!
-T

24 September 2021
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service with Bait & Switch Scam

BAIT & SWITCH SCAM
TERRIBLE SERIVCE

I ordered from Core Electronics and the order was placed on fraud alert. I contacted the company and asked what I can do to expedite the order as I needed it ASAP and couldn't wait 3 days for the fraud check to clear. I offered a bank transfer or Paypal to lessen their risk of fraud.

Nobody at Core Electronics customer support would help me. I then sent an email to the owner, Graham Mitchell, and he refunded the order and suggested I purchase using Paypal. By the time I received his email and went to order, the unit was out of stock. I emailed Graham and asked if he sold my unit to which he suggested I buy a more expensive unit instead. I explained that I needed that specific model. Graham never responded back.

From my point of view, Graham Mitchell, the owner of Core Electronics showed a lack of ethics by selling the unit I had lawfully purchased to another person and used this opportunity to bait and switch me to an more expensive model. He showed no interest in my urgency and did not help me complete the purchase.

23 September 2021
Unprompted review
Core Electronics logo

Reply from Core Electronics

Hi Shan,

We respect that you are frustrated. We disagree with your claim "Nobody at Core Electronics customer support would help me".

Several interactions were serviced on the same day by two members of our team, some well into the evening at your request. Ultimately, we refunded your order as requested by you in an earlier interaction as we were unable to meet your personal timeline for this order.

Factors for fraud were:

- USA Card (we don’t see this very often)
- Australian Address (we look for the same country for both payment and order)
- PO Box (often used for orders that are successful for fraud)
- Express Post (urgency has been a strong indication of fraud)
- Forceful emails (manipulation of workplace policies behind bogus email domains has been a strong indication for fraud, possibly the highest these days)

Normally we have at-risk payments cleared on the same business day. Though using a foreign card/bank may have presented you with time factors beyond our control or influence.

We disagree with your claim "Bait & switch scam". Your order was refunded by your request and this puts stock back into the system. We don't have a way to reserve stock for individual customers on our website.

Due to the International parts shortage, we apparently were the last retailer on Earth with stock for that product (Raspberry Pi 2GB), which introduced a unique hazard at that refund junction. More stock is not expected until 2022 Q1/Q2. We offered you an alternative that is the same form factor and power footprint (drop-in replacement).

A team member of ours offered a spare 2GB to assist you which was shared by email. Though you've appeared to have shot first and asked later, which seems fairly repeated throughout this exchange.

Rated 5 out of 5 stars

I am blown away with your amazing…

I am blown away with your amazing service. To get a delivery over night is unheard of these days, and to be able to phone and have all your enquires answered was simply amazing. I thank you. I am a first time customer and I assure you I will be purchasing from you from now on.

15 September 2021
Unprompted review

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